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“beautiful place lovely staff”

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Grand West's Villas
Ranked #15 of 26 Hotels in Nadi
Nadi
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“beautiful place lovely staff”
3 of 5 bubbles Reviewed January 27, 2014

Great family 1 bedroom unit,awsome staff,good location,service was excellent
tv wasnt so clear though and we found few insects inside the room
either than that everything was good and it was a pleasent stay


  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
2 Thank oceanflower100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth R, Guest Relations Manager at Grand West's Villas, responded to this review, January 29, 2014
Thank you for your kind comments. We are grateful for your appreciation of our services and rated your stay with us as excellent. BEST WESTERN Grand West Villas would like to sincerely apologise for the unclarity of TV and insects found in the room. Had our reception been notified immediately,we would have attended to the problems because it is important for us to ensure that our guests stay with us is made comfortable as possible. Again we are glad for your comments as this will help us be ontop of our services and facilities. We have looked into your raised points and briefed our housekeeping department to be extra vigilant with their check list when cleaning rooms and ensure that all our amenities are in order.
BEST WESTERN Grand West Villas is hoping for your return and looking forward to better serve you in the very near future.
Thank you and Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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140 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • Any
English first
nz
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed January 15, 2014

We arrived at 5.30 am into nadi from lax.
We took a cab to the hotel ( 2) as contrary to hotelclub who I booked through, they don't Have an airport shuttle.
We arrived about 8 hrs before official check in but they were very accommodating and we were given a 2 bed villa to use till ours was ready about 2 pm.
It backed onto the run way and had 2 Alsatians tired up at the house behind who barked at anything.
So if you like that type of thing ask for a villa beginning with 3. A lot of them over look a car park too, so be prepared for glare off the cars if sitting on the verandah

We moved to 202 ( 202 and 201 have the best views of the garden and not the car park)
And it was a lot cleaner and if you imagine a 300 yr old French farm house with the odd bit of grime...that's what you get. It reminded me of the Gites we stayed in near Toulouse even down to the wooden stairs, it was so nice to reminise

Downstairs is a lounge, bathroom and kitchen. Upstairs 2 bedrooms both with ensuites. With 6 of us, 3 bathrooms were a nice surprise.
There is air con in the main bedroom, ..thank goodness. Fiji is soooo hot!

We ate a few times in the restaurant which is by the pool and the food cheap and of a high standard.
The pool is fun, although water warm cos of said sun, locals can use it so on the Sunday it was too crowded for us, but the other 2 days it was better.

We walked to smugglers cove one morning which was nice and watched the sun set from there 2 other evenings ( 15 min walk) but started to get cabin fever so hired a car ($160 nzd for 2 days) from airport and went exploring.

This was a stop over for us after 6 weeks of travelling around Europe / England and a week in Disney and salt lake so we didn't want to do anything but after a day at the hotel...we needed to go out and about as the pool was too crowded and it was too hot to stay in the villa...bar in the bedroom!
So with an air con car we went out and about and that was good.
If you just had one night there, then forget it, just relax and sleep, but we had 3

Kids liked the resorts on Denuara ( sp?) but they were 4 times the price ( we paid for 2 nights got a 3 rd free, so very cheap for all of us to stay for 3 nights in Fiji.)

Hubby loves planes so he enjoyed seeing them take off and land
Our villa was far enough away to not hear the dogs as much or the roosters behind the villa starting with a one.
If you are staying in a 2 bed villa ask for 201 or 202 you will enjoy the gorgeous gardens right outside the verandah.

It's nice no one is above you..so no noisy feet , other than your own.
I liked that
And like I said, if you expect a 300 yr old holiday home in France, you won't be disappointed.
The grottyness is all part of the charm as are the lizards in the bathrooms!

We left for nz on the Wednesday morning after a very nice stay with lovely staff and a great slide into the pool.
If we ever go back to Fiji we may just stay there again and use the pools at the Sheraton if there are too many locals in this one.
( lots of long black hair in The pool!..yum)

Our beds and pillows, excellent.
Grotty kitchen and only used the microwave didn't even open the oven, but the cupboards needed a good wipe down...but who cares. It is bula time.

The gardens are of a very high standard, just gorgeous. The location...well, google map it and you will not be disappointed then. Research research.... The backpackers 15 mins away at smugglers cove have the best views, but I knew that and we walked down there to appreciate it. We had breakfast there the first morning, after landing from LA
A lot of budget hotels are no where near the beach , and I wanted beach...hence booking this one and I wanted the slide for my kids to enjoy. We didn't use the tennis courts, as too hit but we had a swing at the kids basic playground.
Our kids are 11-17
There is wifi but no free ...they need to say there is a charge when booking as again, that is indicating it is complimentary and it wasn't when there is no ' small charge' mentioned on hotelclub or booking.com
It cost $6 FDJ for 30 mins per room. Not per device
In nadi it is $2 for an hour on computers, ( or $1 for 30 mins) not wifi. But you can have your own for $2 each. Bargain....

New world is about a 5 min drive away and I can't believe their meals can be so cheap when the food in the supermarket is so expensive.
How they do it is a miracle!

Room Tip: 201 or 202 , can't hear the barking Alsatians or the roosters as much. No car park in front eith...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kiorakiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZaheedH, Manager at Grand West's Villas, responded to this review, January 17, 2014
Thank you for your comments and for choosing to stay with us at BEST WESTERN Grand West Villas. We apologize for not meeting your expectations in some instances and we thank you for the positive comments of our hotel.
It gives us great pleasure to know that you appreciated your stay with us and intend to stay with us again on your next visit to Fiji. Our staff is valuable to us as they contribute enormously to the service enjoyed by guests. Our pool is always an added attraction for our hotel and we’re so glad that your kids enjoyed the slide. The parking is designed so that guests can park their vehicles right outside their villa for maximum convenience.
Please be rest assured that Best Western Grand West Villas will continue to strive to be comfortable, enjoyable and affordable that will make families like yours want to return. Therefore we value all our guests’ feedback as this plays a very important role in raising our standard. We are definitely reviewing your comments in detail with a vision in ensuring that we improve on the points you have highlighted.
We, the management and staff of Best Western Grand West’s Villas appreciate your comments and we are looking forward to your next visit which will give us another better opportunity to host you and your family.
Vinaka.
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed January 12, 2014

i booked on line to stay and must say we were very disappointed...book in 1pm no bath towel's until after 3.30pm....no pool towels available at all for the entire stay.....4 laying lounges around pool area.....people swimming in pool fully clothed (very unhygenicic)...would not stay there again and would not recommend....standard,basic motel accommodation.

Room Tip: its simple, dont stay there
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 344lorraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth R, Guest Relations Manager at Grand West's Villas, responded to this review, January 29, 2014
Thank you for taking your time to post your comments on Trip Advisor. We sincerely apologize if we did not meet your expectations. We value your comments as this will assist us in improving our standards here at BEST WESTERN Grand West Villas. I remember chatting with you on your last day with us as if it was only yesterday. It was unfortunate that I only found out about the late delivery of towels, toilet paper and unattended request and concern for hand or tea towels, pool towels on your last day. This matter has been raised with our Housekeeping department as an unacceptable service and I’ve been constantly monitoring such complaints ever since with the ultimate goal of ensuring our guests check-out with the last happy memories of BEST WESTERN Grand West Villas. As for your receipt this was an oversight by our staff and thank you for your understanding and allowing us to rectify the problem before you left. Never the less, we would like to again apologize for the inconvenience caused.
We are currently working on upgrading our facilities and we’ve highlighted your points on our pool chairs and tables.
It is our hope that your recent experience won’t dampen your spirit about visiting BEST WESTERN Grand West Villas again and allow us another chance to better serve you on your next visit.
Thank you,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Nadi hotels

Sydney, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed November 9, 2013 via mobile

Offloaded after cancelled flight and found villas substandard and in need of major maintenance. Very old, outdated and appeared not to be used for sometime. Grills on all doors and windows gave atmosphere of uncertainty about the place. Although Virgin were meant to allocate A$50 per person for expenses..., still charged for drinks. No wine available either as 'residents' had bought it all?? Food and restaurant very poor. Guess you pay for what you get.... Luckily we didn't pay. Has potential to be great but alas would not recommend in current state.

Stayed November 2013
Helpful?
Thank Deborah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZaheedH, Manager at Grand West's Villas, responded to this review, November 18, 2013
Thank you for taking the time to send us your comment. Our sincere apology if your experience here with us did not meet your expectations. As part of the Best Western chain of hotels, we are constantly improving our standards and upgrading our facilities.

There are two “grill” doors in the apartment which is to provide a little extra security as this area is close to the fence. It also acts as reinforcement for the mosquito screen that allows insect free ventilation to the living area.

We confirm accommodating you as our guests on the said date and acknowledge AUD50 per person was for meals and drinks. For the three persons in your party this AUD150 converted to about F$240. During your stay your party’s total restaurant and beverage bill was F$264.00 and this total amount was going to be billed to your delayed flight ground handlers (ATS). However, we note that upon your checkout your extras were settled for the amount of F$21.95 (i.e. F$6 was for an extra bottle of beer consumed and F$19.90 for your telephone calls less the 3 minutes allowed by ATS) and we thank you for this.

Best Western Grand West Villas have received many positive comments about our services in the past and we continue to strive to provide a quality service experience for every guest like you. Therefore we value all our guests’ feedback as this plays a very important role in raising Grand West standard.

Please rest assured that we are reviewing your comments in detail with a vision in ensuring that we learn from this experience and our staff involved can see how important each and every guest is to Grand West Villas. I intend to address your comments with our Heads of Departments and staff concerned and work towards eliminating future occurrences.

We, the management and staff of Best Western Grand West’s Villas appreciate your comments, and it is our hope that you will give us another opportunity to better serve you in the near future.


Vinaka,
Hotel Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 13, 2013

if you want to find accommodation for relaxation and homely feel i would definitely recommend Grand wests villas. It is short drive from Nadi town.the best way of transport is using the hotel taxi services. the villa was very comfortable overlooking the pool. the staffs were very pleasant and helpful and the restaurant hard some nice dishes serve . well done to the staffs and .............thank you........

Room Tip: two bed room villa near swimming pool
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 13, 2013

we stayed for two nights but would have stayed longer if our plans had allowed .the hotel is nicely done in both the public areas and rooms, beautiful landscape and swimming pool. clean and spotless room. we felt that the room were very reasonable priced for the quality provided good place for family. only regret was that i wish we stayed longer. we will be returning soon. vinaka................

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rohan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada, Kentucky
1 review
4 of 5 bubbles Reviewed September 13, 2013

we had the best time .It was the ideal place to stay for a family .the staff were very accommodating and friendly and the restaurant meals very lovely at good price .all of the staff treat you as one there family and will be greeting you by your name within minutes of checking .I Would definitely recommend this hotel and have already done to family's and friends .....

Vinaka guys for giving us such warm welcome we already planing for our nest trip there.

Room Tip: stayed in two bedroom villa in front of pool
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elissa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand West's Villas

Property: Grand West's Villas
Address: Newtown Beach Road, Nadi, Viti Levu, Fiji (Formerly BEST WESTERN Grand West's Villas)
Location: Fiji > Viti Levu > Nadi
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #15 of 26 Hotels in Nadi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand West's Villas 3*
Number of rooms: 42
Official Description (provided by the hotel):
Escape to your own private retreat, Hexagon Group of Hotels newest addition - BEST WESTERN Grand West's Villas, with its casually elegant atmosphere. At the Villas you can enjoy your "home away from home" with the convenience of our hotel facilities. ... more   less 
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Also Known As:
Best Western Grand West`s Villas Hotel Nadi
Grand West Hotel
Grand West's Villas Fiji/Nadi

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