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nonita2017
Gold Coast, Australia

Disappointing

Review of Mercure Nadi
2.0 of 5 bubblesReviewed Apr 27, 2019
Mercure in Australia has a fair standard but this one in Nadi was very poor. Shower leaked and there was water on the bathroom floor. Despite mentioning to Hotel, it was not fixed. Couldn't open door to room two nights. Food was very basic and cold. Staff were very kind and friendly.
Date of stay: April 2019
Trip type: Traveled with family
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Review collected in partnership with Accorhotels.com
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Vaseva N, General Manager at Mercure Nadi, responded to this review
Responded Apr 28, 2019
Dear nonita2017,

Thank you for your constructive feedback regarding your recent stay with us. Your comments have been highlighted to the Departments responsible for follow up and avoid future occurrence.
We sincerely apologies for the inconvenience caused.and we hope to be given another chance to serve you better.

Kind Regards

Vaseva Natadra
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed April 19, 2019 via mobile

This is a great sort of place for couples or families. The thing I like the best is the price, especially given we stayed a night during Easter weekend.

For people wanting a fancy place, this isn’t it but we had a great time.

The bar prices were much the same as NZ, the staff were all friendly, and the room was fine. While we drank a guy played a keyboard and sang which was nice. We only had a pizza for dinner which was good and breakfast was o.k. Not that I had any intention of using it, but they also had a tennis court.

Date of stay: April 2019
Trip type: Traveled as a couple
Thank robsays
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vaseva N, General Manager at Mercure Nadi, responded to this reviewResponded April 22, 2019

Dear robsays,
Thank You for your positive comments.
We would love to welcome you back to the Mercure Nadi Hotel.

Kind Regards
Vaseva Natadra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 16, 2019

We stayed in this hotel for one night as a stopover to our resort the next day. So glad that it was only one night. I couldn't believe that this was a Mecure hotel. The room was so old and run down, bathroom had rust around the shower screen and on the bath. The place was overun with bugs. I wouldn't even sleep in the bed, just stayed on top of the covers. Ordered room service which was so disappointing. Food was awful. Breakfast was even worse. The only positive was the staff who were very friendly and helpful but otherwise, save your money. Terrible experience, would not recommend

Date of stay: March 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Novellan07
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vaseva N, General Manager at Mercure Nadi, responded to this reviewResponded April 22, 2019

Dear Novellan07
Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please be advised that we have a fumigation programed once a month where all our guest room are sprayed with insecticide. We also leave in a tropical climate and the recent rain has not helped either. Our rooms are old however a lot of care has been put in by our Housekeeping team. Our Food and Breakfast have got a lot of good reviews lately, I am truly sorry we were not able to meet your expectation.

Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind Regards

Vaseva Natadra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 9, 2019 via mobile

So surprised that I have decided to write my review while still at the Mercure.
Firstly this would have been one if the first luxury resorts in Nadi and surrounds in the late 60s early 70 s. So cut her some slack. I had read all the reviews below so was a tad worried.
I arrived to beautiful warm Bula welcome. Our room was on the ground floor. Beautifully clean. Air con on so thoughtful The furnishings were in good condition and relatively modern. The bathroom was spotless but tired. The gardens are constantly being loved. The pool is clean. The staff are just so friendly so happy. We are opposite the pool so from our patio at night see the lights of the pool and Resturant. Breakfast is buffet plus a chef who does eggs any way even omelettes. Bacon and tomatoes. The specials board each night is so reasonable. Food is great. This is great for a business stay. An overnight in Nadi. Or a week relaxing. I am loving it. Yes it’s not a five star hotel. But guess what. The staff don’t complain about my clay barefoot marks on the tiles. Don’t write this place off

Date of stay: April 2019
Trip type: Traveled as a couple
2  Thank Su M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vaseva N, General Manager at Mercure Nadi, responded to this reviewResponded April 15, 2019

Dear Su M,
We very much appreciate your comments regarding your stay at the Mercure Nadi.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Vaseva Natadra
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed March 31, 2019

Extremely disappointing, we had booked downstairs rooms, with no stairs, we get there and find that one our rooms was upstairs, after complaining we were given two downstairs rooms, bed was long past its use by date with springs sticking into to you as you moved and worst of all the food was just terrible, my prawn entrée was so small, 5 prawns less than an inch long, main was cold and my desert had mould on the bottom of it. As Accor group members We felt that it was a disaster, rooms desperately need an update , mirrors, floors, no flyscreen on door and most IMPORTANTLY BEDS, when you sit on a bed and it squeaks and springs pop up then something needs to be done

Date of stay: March 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Shelley P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vaseva N, General Manager at Mercure Nadi, responded to this reviewResponded April 15, 2019

Dear Shelly P
Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Please do not hesitate to contact me directly on 679 7074440 if you wish to discuss this matter in further details.

Sincerly
Vaseva Natadra
Hotel Manager

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed March 27, 2019

The hotel is conveniently located near restaurants, a supermarket and the local bus into Nadi and represents good value.
All the staff were friendly and helpful.
We had two rooms and the air conditioning in one room was great while in the other room it was struggling to cool the room so the pedestal fan was a great saver .
The TV in one room was unwatchable due to distorted sound, very limited channel selection and poor picture quality.
The hotel is showing its age, the level of maintenance needs improving (the toilet cistern in one room was running continuously) as does the cleanliness of the rooms (the tiles are not very clean).
We always stay at the Mercure Nadi for a few nights at the start and end of our holiday in Fiji but we have noticed that the standard of the hotel has been slipping over the years.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank PandCH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vaseva N, General Manager at Mercure Nadi, responded to this reviewResponded April 15, 2019

Dear PandCH,
We very much appreciate your constructive comments regarding your recent stay at the Mercure Nadi.
I am sorry that we not able to meet all your expectation for this I sincerely apologies.

Your comments has been shared our team for continuous improvement .I am sure that this feedback will serve as a tool for training to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Vaseva Natadra
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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