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“Budget hotel” 3 of 5 bubbles
Review of Mercure Nadi

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Mercure Nadi
Ranked #11 of 25 Hotels in Nadi
Cairns, Australia
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Budget hotel”
3 of 5 bubbles Reviewed July 21, 2014

We stayed a total of 3 nights in 2 different rooms. In both rooms, the bathrooms are in desperate need of cleaning to remove mould, however our main concern is that in both rooms, the air conditioner blew black particles of dirt from the vent directly onto the bed below. It is probably that the filter just needs cleaning however as both rooms had the same issue, the entire hotel a/c probably needs attention.
On the positive side is the staff. Always smiling, friendly and willing to assist. We chose the Necure for its location, a cheap taxi ride into Nadi town and next door to Jet Point supermarket. The hotel also provides complimentary airport transfers, which is an added bonus,

Room Tip: A budget hotel with excellent staff.
See more room tips
  • Stayed June 2014, traveled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank neilsonburger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vaseva N, Manager at Mercure Nadi, responded to this review, July 30, 2014
Bula neilsonburger

Thank you for your feedback, I cannot agree with you more, our team are an asset and are always smiling and assisting all guest alike. I will share these comments with them for further encouragement.

Rest assured we are working on our preventative maintenance plan to ensure that all our rooms are well maintained and focus in cleanliness with refresher training provided for the housekeeping team.

Thank you for taking the to tell us about your experience at the Mercure Nadi and we hope to be given another chance to serve you better.

Kind Regards
Vaseva Natadra
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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749 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
91 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed July 14, 2014 via mobile

we booked the hotel for a week.the hitel is presented in a professional manner.the front desk staff and porters were awesome but sadly the first imoressions are everything.Our room wasnt as clean as a room up for occuoation should be.there was a army of ants all over the wash basin.they did give us another room which i wiped clean myself .the staff are very friendly and the tapoos store is a good buy.its close to the hub of martintar

Stayed July 2014, traveled with friends
Helpful?
Thank Ashil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vaseva N, Manager at Mercure Nadi, responded to this review, July 30, 2014
Bula from the Mercure Nadi Ashil S,

Thank you for taking the to tell us about your experience at the Mercure Nadi, I am sorry that we were not able to provided for you the experience that the Mercure Nadi is renowned for, for this I sincerely apologies. I have follow through you complain with the Department Manager for action.

Ashil S thanks you for your feedback and we hope to be given another chance to serve you better.

Kind Regards
Vaseva Natadra
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed July 6, 2014

I stayed at Mercure Nadi in late May for two nights. The hotel is clean, centrally located and fine for one or two nights. Having stayed at Raffles Gateway previously, I was tempted to try Mercure because of an unbeatable deal on Wotif.com . If you can get a deal like this ($45aud from memory) and need a clean well placed hotel for one or two nights, you can't beat this!

  • Stayed May 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank FamilyOf4Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vaseva N, Manager at Mercure Nadi, responded to this review, July 13, 2014
Bula Vinaka FamilyOf4Australia

We are thrilled you had a fantastic stay with us. Thank you for sharing your comments, this I will surely pass on to the team for encouragement and heads up for a job well done.

Once again thank you for your feedback and we hope to see you again at the Mercure Nadi Hotel.

Sincerely,

Vaseva Natadra
Operations Manager
Mercure Hotel Nadi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
259 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
3 of 5 bubbles Reviewed July 5, 2014

Near to the airport (have a good transfer service to airport), but it's located in a ugly avenue, out of the MARINA, where the best hotels are. It's a good choice for overnight only. The restaurant is only average.Good internet and good service.

  • Stayed July 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AndreValentim71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vaseva N, Manager at Mercure Nadi, responded to this review, July 13, 2014
Bula Vinaka AndreValentim71

Thank you for taking the time to tell us about your experience at the Mercure Nadi Hotel.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Vaseva Natadra
Operations Manager
Mercure Hotel Nadi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 bubbles Reviewed July 4, 2014

To be fair to the Mercure and it's staff, they did their best.

Unfortunately, that really isn't saying much.

If you are looking for budget accommodation without perks and purely as a single night stay on your way elsewhere then you might just be able to settle for the Mercure. Otherwise, pay the money for the transfer or private (water) taxi to your resort.

We stayed here as our flight out of Nadi was cancelled and Fiji Airways chose this for us. This does make it harder to give an unbiased opinion, but that's why Tripadvisor exists...

Check-in: Due to the high volume of people checking in at the one time (flight cancellation) the wait to get served was a good 45 minutes. Once served, and told there were no rooms available we waited in the lobby for another 30 minutes before once again going to the desk. This time they did have a room for us.

Room: We were assigned room 102. The door does stick. Badly. And requires a good belt before it will open. The cracks in the side near the handle attest to previous travellers' (hopefully) frustrations. Basic is the word of the day, and there is only the bare minimum of what you need. Bed(s), bathroom and a roof overhead. The fixtures are antiquated and cheap and any fixes that have been done look like they were carried out with super-glue. The sheets did look clean.

Meal(s): We only had the one buffet dinner and it was minimalist.

Staff: Maybe it was the fact that they were swamped by irate and frustrated travellers but the Fiji charm was certainly lacking. Terse might be the best description of how we were handled and smiles were most definitely not seen. Again, the circumstances might not have been best for them, but then, they weren't great for us either.

Conclusion: I would never choose to stay at the Mercure for any reason but in an emergency needs must.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank sinnerman07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vaseva N, Manager at Mercure Nadi, responded to this review, July 13, 2014
Bula Vinaka sinnerman07

Thank you for taking the time to tell us about your experience at the Mercure Nadi Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Vaseva Natadra
Operations Manager
Mercure Hotel Nadi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Nadi hotels

Melbourne, Australia
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed July 3, 2014

Stayed for 2 nights with my parents. They both enjoyed the stay here mainly because the hotel was close to the city, air port and near by restaurants. The staffs were friendly. The rooms were nice and clean. Good value for your money.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Krishil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vaseva N, Manager at Mercure Nadi, responded to this review, July 13, 2014
Bula Vinika Krishil,

Thank you for taking the time to provide feedback of your stay at the Mercure Nadi. We are thrilled that we were able to make your stay enjoyable.

Thank you for giving us a chance to serve and your parents and we hope to see you again at the

Mercure Nadi.
Kind Regards
Vaseva Natadra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kaiapoi, New Zealand
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed July 2, 2014

We used this as our stop over after arriving in Nadi,before heading out to Mana island the next day.
We were to be picked up by the hotel shuttle but we ended up being the last people at the airport,as they didnt arrive .A phone call changed all that,
The rooms are clean but quite old,need a bit of a spruce up.
The meal that night and breakfast the next day were over priced and very average.I wouldnt want to stay here to long ,but handy for a night stop over.
Very average all round

  • Stayed June 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Graeme P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vaseva N, Manager at Mercure Nadi, responded to this review, July 3, 2014
Bula Vinaka Graeme P,

Thank you for your feedback, I am sorry that we were not able to meet your expectation allow me to apologies for this. Forgetting to pick you up from the airport was uncalled for from us and I have discussed this with the HOD responsible.

At Mercure we strive to give our entire guest the very best, however we felt short with you. We would like to let you know that we are working on a new menu for our Hotel and this should be confirmed next week.

Once again my sincere apologies and hope to be given another chance to serve you better.

Vinaka &Regards
Vaseva Natadra
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Nadi

Property: Mercure Nadi
Address: Queens Road, Nadi Airport, Nadi, Viti Levu, Fiji
Phone Number:
Location: Fiji > Viti Levu > Nadi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#5 Spa Hotel in Nadi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Nadi 3*
Number of rooms: 85
Official Description (provided by the hotel):
Mercure Hotel Nadi is only 3 minutes from the airport and 5 minutes from the town centre. The hotel features 84 rooms in two accommodation wings that overlook the resort style swimming pool, beautiful tropical gardens, a restaurant with alfresco dining on the poolside deck as well as a relaxing and welcoming bar. It is the perfect base for exploring Nadi and the Fijian islands, with easy access to many restaurants, bars and nightclubs. ... more   less 
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Also Known As:
Mercure Nadi Hotel Nadi
Accor Nadi
Mercure Nadi Fiji

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