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“Great experience”
4 of 5 bubbles Review of Mercure Nadi

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Mercure Nadi
Ranked #10 of 26 Hotels in Nadi
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772 reviews from our community

Traveler rating
    71
    283
    290
    84
    44
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
New York City, New York
Level Contributor
83 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed November 1, 2013

We had nice clean spacious rooms (3 rooms) on the ground floor so it was easy to park the car outside the rooms. Good for families. The TV is a little old but still ok. One late night the TV remote couldn't work, but they sent in a staff member who came within minutes.

Overall the premises and pools are clean and well maintained. Staff are friendly, helpful, and very patient as they didn't mind the many questions we asked them :). There are shops, bars, and restaurants and a supermarket within walking distance so the location is pretty good. The free shuttle to the airport is also very efficient with regular runs. I was the solo passenger in the shuttle too.

Fresh clean towels were delivered in the afternoon. For the 3 days we stayed, there was no soap dish in the bathroom so we had the handsoap on a tissue paper.

No where in the room is the hotel phone number listed so I had to call reception for the number as I was expecting an overseas call on the landline.

Room Tip: The rooms on the ground floor is handy as you can park the car just outside your room.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Sharon_B_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vaseva N, Operations Manager at Mercure Nadi, responded to this review, November 10, 2016
Bula Valued Guest! Thank you for expressing the details of your stay with us at the Mercure, Nadi. It is much satisfaction in which we receive your many compliments regarding the rooms, our staff, our services and our great location. We are located in one of the most up and coming area's in Nadi, popular with tourists and local's alike and with the best restaurants and bars in Nadi. Our shuttle to the airport leaves every half an hour from 5am until all flights cease and it is completely free. We are sorry that you had a minor issue in your bathroom but we are so pleased to hear that you enjoyed the vast majority of your stay. We would love to welcome you back again and we shall use all of your comments to encourage our staff and improve services for the future. Vinaka and Kind Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed October 20, 2013

The rooms are a reasonable size standard rooms have old TV's the bed was comfortable and most rooms look out over the pool and garden, location is good very near to a supermarket and restaurants. Staff were pleasant and helpfull, as far as costs go I would only book here if there is a special deal running as I think the rooms are overpriced as in most Fiji hotels.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Talsker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack W, General Manager at Mercure Nadi, responded to this review, October 27, 2013
Dear Talsker,
Thank you for taking the time to provide us with feedback regarding your recent stay. I really appreciate your positive comments about our staff. They seriously love coming to work and engaging with our guests. I will share your comments with them all and I'am sure this will serve as an encouragement to all of them as we strive to continously improve the quality of our services and stay experiences of all our guests.
Thankyou again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one.
Vinaka & Kind Regards
Jack Work
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
101 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed October 19, 2013

First, the good things: staff was very friendly. They had ESPN. Decent drink prices. Room was a decent size. Pretty comfortable bed.
The bad things: the pillows were bad. One was filled to the brim with stuffing and the other was very lumpy with I don't know what for filling. We had incredibly loud party hard neighbors - this is somewhat out of the hotels control, but then again they can control it. As a result, very little sleep. There also was a cockroach in our room.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack W, General Manager at Mercure Nadi, responded to this review, October 27, 2013
Dear Jennifer E,
Thank you for taking the time to tell us about your recent experience with us. I'am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. We strive to provide a superior service and guest stay experience for all our guests, therefore your feedback is very important to us. Please rest assured we are taking the appropriate measures to address your concerns and prevent any future occurences.
We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the future.
Vinaka & Regards
Jack Work
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, United Kingdom
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 10, 2013

The hotel shuttlebus picked us up at the airport, and it just got better and better. We had two interconnecting rooms which suited us beautifully. The rooms may have been a bit old-fashioned in decor, but we don't really care about that - we want it clean and comfortable. The staff were friendly and efficient. Breakfast was relatively expensive, but there was almost unlimited food and plenty of choice. The menu for lunch and dinner was a bit repetitive, but what they did they did very well. There were plenty of other restaurants around within walking distance. We used the laundry service twice, and again, it was not cheap, but it came back when it was supposed to and nothing was missing, or ruined. We slept very well, had no trouble with the air con when necessary, the rooms were serviced and supplied as you would expect. The only thing we disliked was having to leave.

Room Tip: If mobility is an issue, choose ground floor rooms only - there is no lift
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hilary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack W, General Manager at Mercure Nadi, responded to this review, October 16, 2013
Dear Hilary M,
Sunny greetings from Nadi. I'am absolutely thrilled that you thoroughly enjoyed your recent stay with us. We really appreciate the time you have taken to provide positive comment.
I also appreciate your comments about the staff and the hotel operations in general.
Thank you sincerely for your comments and we look forward to welcoming you back in the near future.
Vinaka & Warm Regards
Jack Work
General Manager
Mercure Nadi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 8, 2013

We stay here every year and always enjoy our stay. The service is good, food lovely and its a great stop over on our way to Malololailai. Our only complaint are the pillows, they are terrible. Please can you sort out before next year. Would recommend to others.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fijibaby2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack W, General Manager at Mercure Nadi, responded to this review, October 16, 2013
Dear Fijibaby2013,
Thank you sincerely for taking the time to provide us with comment on your recent stay. I will share your comments with our team and I'am sure your feedback will serve as an encouragement to all our staff, as we strive to continuosly improve the quality of our services. Please rest assured we are taking the appropriate measures to address your concerns and prevent any future occurences.
Thank you again Fijibaby2013, for sharing your experience and we hope your next visit will be much more pleasant than the previous one.
Vinaka & Warm Regards
Jack Work
General Manager
Mercure Nadi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Nadi

Property: Mercure Nadi
Address: Queens Road, Nadi Airport, Nadi, Viti Levu, Fiji
Phone Number:
Location: Fiji > Viti Levu > Nadi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#6 Spa Hotel in Nadi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Nadi 3*
Number of rooms: 85
Official Description (provided by the hotel):
Mercure Hotel Nadi is only 3 minutes from the airport and 5 minutes from the town centre. The hotel features 84 rooms in two accommodation wings that overlook the resort style swimming pool, beautiful tropical gardens, a restaurant with alfresco dining on the poolside deck as well as a relaxing and welcoming bar. It is the perfect base for exploring Nadi and the Fijian islands, with easy access to many restaurants, bars and nightclubs. ... more   less 
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Also Known As:
Mercure Nadi Hotel Nadi
Accor Nadi
Mercure Nadi Fiji

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