we stayed in tokatoka resort hotel for 3 nights. the place is good but unfortunately we were not happy with the services.
firstly, we were charged $325 per 2 bedroom villa inclusive of breakfast since it was Christmas and then when we went to get the breakfast, we were advised that its their Christmas buffet only which is charged ...then why we were told during the bookings that the breakfast cost is included in the $325 villa rate per day. infact on 24th December,2012 they gave us breakfast and made us sign on a $100.00 bill. so i guess for the guess 2 days they should refund us $200.00. don't you think so.
secondly, we were told that due to cyclone the pool is not working but it will work by the afternoon that is 23rd.they kept advising us wrong things when in fact it dint work till we check out.i do understand that cyclone came and the situations which arise but can the staff be more honest and loyal to the visitors please.
thirdly, we bought ice out of our own pocket expense and then the small fridge in the room couldn't cater for it therefore we opted to use the hotel bar fridge to cater.
the staff took the ice and when the next morning we went to ask for it they told us the cooler was not working so only half ice left.is that possible??if at first it wasn't working couldn't the staff advice us???to tell you the truth we were the only family to receive ice from the shop even the manager of tokatoka dint get it.does this suggest the staff used our ice to cater their needs???the half ice which they handed us did not melt can that be possible.
we requested to talk to the general manager but no one made it possible....we didn't enjoy our holiday there at all.........
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- Also Known As:
- Tokatoka Hotel Nadi
- Tokatoka Resort Nadi
- Tokatoka Resort Hotel Fiji/Nadi