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“Novotel”
Review of Novotel Nadi

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Novotel Nadi
Ranked #9 of 25 Hotels in Nadi
Reviewed February 13, 2011

Great hotel for it's location. Not in a very fancy part of town but they make up for that in the staff. They bend over backwards to help you and make you feel welcome bula...

Stayed: November 2010, traveled on business
Thank Ikaikaaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelNadi, General Manager at Novotel Nadi, responded to this reviewResponded February 15, 2011

Bula Ikaikaaz

Thank you very much for posting this review. We were delighted to read how you found the hotel convenient, and enjoyed your visit. We are sharing this with the team as I am sure it will form as encouragement to continue to go that little bit extra for our guests.

Thank you again and we hope to see you back in Fiji sometime soon.

Vinaka and Regards

Lee Pearce
General Manager

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Reviewed February 12, 2011

  • Stayed: February 2011
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Thank Dreamshifta
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelNadi, General Manager at Novotel Nadi, responded to this reviewResponded February 15, 2011

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 10, 2011

We arrived at 8pm after long journey,planning to stay for 2 nights only after vacation somewhere else and would like to come back in 6 months time for solid a week holidays. Well,we got downstairs room (number 8 something),the wall was paper thin,we could hear people next door talking,baby crying,the sliding door to the veranda didn't lock.Saw some cockroaches on the bedside tables and again in the sink.Got woken up the next day by 5.30 am of crying baby and people talking next door,decided to make cup of cofee,when I lifted the jug,I nearly fell over to see literaly hundreds of (looked like) baby cockroaches coming out from the jug also from under the jug!!When straight to FO,was told they were going to move us as soon as cleaners come to clean other room.Went out later on and was told they were going to move all my belongings.Came back around 2pm, still nothing,cut the story short,after more trips and phone calls to FO,finally at 4pm we got another room.We left early next morning to the airport.Food was good,staff were friendly,pool was nice and warm,the view of golf course was pretty but I would not go back to this hotel.

  • Stayed: February 2011, traveled with family
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Thank taliaoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelNadi, General Manager at Novotel Nadi, responded to this reviewResponded February 15, 2011

Bula Taliaoz

Thank you very much for taking the time to provide this feedback, I was extremely dissappointed to read of your stay, as I am sure you were to experience it.

We do have a very complex pest control program in place, we use a third party and they are here at the hotel 6 days a week spraying for pests. Obviously in your instance this has slipped through the net. I apologise profusely for this and can advise we have removed your room from sale following your visit, and had this thoroughly fumigated.

Thank you again and we hope to see you back in Fiji sometime soon.

Vinaka and regards

Lee Pearce
General Manager

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Reviewed February 10, 2011

My boyfriend and I stayed at the hotel for two nights in a deluxe room.

Bad points:
* The room was not ready on time - there was a 2.5 hr delay (which did lead to a bit of frustration)
* We were actually sent to the wrong room initially because a staff member at the reception had forgotten to enter into the system that we had upgraded from a superior room to a deluxe room (Thank God for the receipt copy that we had which we used as evidence)

Good points:
*The room was squeaky clean and very tidy
*Staff were very friendly
*The breakfast (whcih was a buffet) was really nice
*Great view from deluxe room and the pool was quite good as well

Would surely go back ...hopefully they give us the correct rooms this time :)

  • Stayed: February 2011, traveled as a couple
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Thank AshDSK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelNadi, General Manager at Novotel Nadi, responded to this reviewResponded February 15, 2011

Bula AshDSK

Thank you very much for taking the time to post this review. It is through such feed back we are able to continue to improve the service we provide.

I have taken the low points of your stay and shared them with the team, I apologise these occurred.

I have also taken the high points of your stay and shared these, and we were extremely happy to hear you enjoyed these aspects of your vist.

We thank you again and hope to see you back in Fiji sometime soon.

Vinaka and Regards

Lee Pearce
General Manager

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Reviewed February 2, 2011

Myself and partner stayed at the Novotel for our 4 nights but we enjoyed it very much we planned to just relax the whole time there before heading to Suva for a busy two weeks.
It was great check in time did take quite sometime but as soon as we got to our rooms the scenery was breathtaking the mountains surrounding the hotels and the greenery was fantastic. The service ofcourse was expected as it always did take up to 30 - 45minutes to get our food even for the simplest items but it was ok because they had a band there at the time that was always singing who were fantastic.
The service of the bartenders were great they were hillarious and always making me us and other people in the restaurant laugh.
Novotel is very relaxing and very quiet which is exactly what we wanted we just wanted to enjoy the surroundings.
The only thing I can think of that does need improvement is that they do forget to tell you alot of what they offer at the hotel for eg, the day we checked in they did rush us because there were so much people waiting and forgot to tell us that they did offer a shuttle bus to Nadi town and they didn't have it advertised on any of there correspondence so because we didn't know we paid for taxis to the town which was usually about $8.00 - $10.00 FJD which may not seem like much but it would of helped to know this to not have to waste any money.

Also one thing that did freak me out is our room was cleaned by the housekeepers without our permission which made me feel very uncomfortable.

Other than that I had a fantastic time and would recommend this hotel to all my friends and family deffinitely would go there again if in Nadi.

  • Stayed: December 2010, traveled as a couple
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Thank Fl0renceMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelNadi, General Manager at Novotel Nadi, responded to this reviewResponded February 6, 2011

Bula Fl0renceMelbourne

Thank you so much for taking the time to post this review, I was delighted to read how you enjoyed the hotel, particularity how you were able to relax prior to a busy schedule.

I have taken your comments and shared them with the team, I appreciate also the constructive feed back you provided, and I am addressing this with the relevant department managers so we can improve in these ares.

I thank you again, and we look forward to welcoming you back to Fiji sometime soon.

Vinaka and regards

Lee Pearce
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2011

  • Stayed: January 2011, traveled as a couple
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Thank John J N
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelNadi, General Manager at Novotel Nadi, responded to this reviewResponded January 25, 2011

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Reviewed January 20, 2011

We stayed at the Novotel in Nadi on our way to Plantation Island and on our way home.

It was fantastic for a family of 5 we had a nice room, kids loved the pool, the food and the staff. I would recommend staying here for families, we were picked up and dropped off at the airport in a nice clean well air conditioned bus. It made our stay in Nadi enjoyable and drama free.

We will be back :)

  • Stayed: November 2010, traveled with family
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Thank ktwo73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelNadi, General Manager at Novotel Nadi, responded to this reviewResponded January 25, 2011

Bula ktwo73

Thank you for taking the time to post this review, we were delighted to read how you and your family enjoyed the hotel. Its always nice to read how familes can enjoy the facilities we have here. I am sharing your comments with the team, its great reassurance the efforts we make are in the right direction.

Thank you again and we hope to see you back in Fiji sometime soon.

Vinaka and Regards

Lee Pearce
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Nadi

Address: Namaka Hill | Votualevu, Nadi, Viti Levu, Fiji
Phone Number:
Location: Fiji > Viti Levu > Nadi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Nadi
Price Range: $81 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Nadi 4*
Number of rooms: 127
Official Description (provided by the hotel):
Welcome to the Novotel Nadi - Managed by Accor ! The exotic Fiji Islands, set in the emerald waters of the South Pacific, is home to the Novotel Nadi. A warm welcome and traditional Fijian hospitality greet tourists and business travellers alike at a hotel where paradise becomes a way of life. Set in 42 acres of tropical gardens in the Namaka Hills, the Novotel Nadi is just a short drive [say, 3 minutes] from Nadi International Airport, served by many major international airlines and 10 minutes from one of Fiji's thriving business districts. It is an ideal base for touring and discovering Fiji's white beaches and crystal seas or marvel at mystical rituals such as "meke", traditional Fijian dancing. Get back to nature and explore the soaring Sleeping Giant mountain or sip a cocktail by the sparkling pool. The Novotel Nadi is based on traditional Fijian architecture and has 127 spacious guestrooms with balcony. Other facilities include same day laundry and babysitting. As soon as you step into Novotel Nadi, leave your cares behind and enjoy warm hospitality and impeccable service. The Novotel Nadi has a wide range of leisure activities for your enjoyment. Take a plunge in the pool, play tennis under the stars on the floodlit court or enjoy a game of golf on the hotels private 9 hole golf course. Indoor games include table tennis and pool. With sweeping mountain views, our 127 spacious guestrooms either have a balcony or patio. Each room has a private bathroom, television, air conditioning, refrigerator,tea and coffee making facilities and connected to high speed broadband internet and in-room wireless. ... more   less 
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Also Known As:
Novotel Nadi Hotel Nadi
Accor Nadi
Nadi Novotel
Fiji Mocambo
Novotel Nadi Fiji

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