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“Great hotel, great staff”
Review of Don Boutique Hotel

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Don Boutique Hotel
Ranked #22 of 87 Hotels in Montevideo
Certificate of Excellence
Reviewed March 31, 2012

Extremely friendly staff and modern/clean hotel. The Don is located in the old city which, at night, can die down (hotel staff recommends being careful in old city at night). But it is an excellent location for day and early evening. Rooms were clean and the superior room was spacious. Included breakfast was quite good and plenty of dinner choices across the street. Could not have asked for better service.

  • Stayed: March 2012, traveled as a couple
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Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiorella C, Gerente at Don Boutique Hotel, responded to this reviewResponded May 10, 2016

Dear Richard

We sincerely appreciate the time you used to share your opinion with the community TripAdvisor. We are pleased to inform you that from the old city has changed very much.

The national and local government began a process of reconstruction throughout the city of Montevideo, beginning with the historic area of ​​the city, The Old City. Now, we have new places to visit, more restaurants for eat, and, in security matter, cameras monitored 24 hours a day and constant police patrols, so we have become one of the safest capitals in Latin America.

From all staff of Don Boutique Hotel Montevideo, thank you very much, and we would like to extend the invitation to revive the Don experience and all it has to offer the new old town.

Best regards,
Fiorella Cerchiari Veins
General Manager

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Reviewed March 25, 2012

Very nice hotel with very nice rooms. Service from staff was excellent and could not have been more professional and friendly.
In my opinion the location is also alright. The Mercado is just across the street, which makes for some shopping and a lot of food. You will have to take a taxi at night, but these are rather inexpensive. And unless you want to eat in your hotel, you will need to take a cab from wherever you are staying. Don't kid yourself - you won't be walking around most parts of this beautiful city at night. So stay in this little gem and enjoy the atmosphere and the nice service.

  • Stayed: March 2012
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2  Thank dernikolaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiorella C, Gerente at Don Boutique Hotel, responded to this reviewResponded May 10, 2016

Dear Guest

We sincerely appreciate you have chosen our Don Boutique Hotel and also have the time to share your opinion with the community TripAdvisor. We are pleased to tell that from the date you stayed at our facilities so far, the old city has changed exponentially.

The national government and the municipal government began, about 3 years ago, a process of reconstruction throughout the city of Montevideo, beginning with the historic area of ​​the city. Now, besides arrangements facades and opening different kinds of places, we have security cameras monitored 24 hours a day and constant police patrols, so we have become one of the safest capitals in Latin America.

So with that in mind, we would like to extend the invitation to revive the Don experience and all it has to offer new Old Town.

Best regards,
Fiorella Cerchiari Veins
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2012

excellent hotel, great service and great location...but careful at night the area is not safe call a taxi they are reasonably priced and totally safe

  • Stayed: March 2012, traveled solo
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Thank ERNESTO965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiorella C, Gerente at Don Boutique Hotel, responded to this reviewResponded May 9, 2016

Dear Ernesto,

We are grateful for having taken a few minutes of your time and share your opinion with the community TripAdvisor. We are pleased that you had a good stay with us, and took the opportunity to tell you that, as part of a plan to improve security throughout the city of Montevideo, the national and local government have implemented a recovery program of the old city and we now have cameras monitored 24 hours and constant police patrol, which has made this historic part of the city has improved exponentially safety and appearance.

With that in mind, we invite you to renew the Don experience anytime soon. Receive a great greeting from the staff Don Boutique Hotel Montevideo.

Sincerely yours,
Fiorella Cerchiari Veins
General Manager

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Reviewed March 9, 2012

The website show "Don" is an exclusive boutique hotel with art deco architecture and contemporary interiors. Photos online show relatively spacious for a boutique hotel but the acutal size is very small. In fact we did not have enough room to open our suitcases. It's just too small even for an urbanite living in NYC. While the rooms are tastefully decorated with chocolate hardwood floors, and black and white décor, because of its size, its hard to enjoy staying in that cell. Furthermore, there were no basic amenities: kleenex tissues, wash clothes, face towels, cups, etc...

Don Hotel Boutique is situated in front of Del Puerto Market, in the "ghetto", definitely not ready for primetime. Unfortunately, one of our friends was mugged returning home from one of the restaurants they recommended. As a street smart NYer, we know how to avoid such situations but I guess we had let our guards downs a bit, because we were on vacation-mode. When we reported the incident, the Don staff simply told us that there was nothing they can do. "That's our government". When asked about their responsibility and accountability, their respond was "would you like to file a report at the police station", and offer to escort us there. We were terribly diasppointed with the lack empathy and accountability from the staff including managers and security. So in conclusion, TRAVEL AT YOUR OWN RISK. Until the police and hotel staff ensures better security and safety, just SKIP THIS ONE.

Room Tip: Some rooms had buzzing electrically noise, sounds like a generator..
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  • Stayed: March 2012, traveled with friends
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1  Thank need2knowb4ugo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiorella C, Gerente at Don Boutique Hotel, responded to this reviewResponded May 9, 2016

Dear Guest,


First we deeply regret having had to live such an unpleasant experience during your stay in Montevideo, but on the other hand, we are pleased to inform you that today the story is different. National and local government has been developing a project to recover the capital, starting with the Old Town. Now in every corner there is a camera monitored 24 hours a day, every hour police patrols and immediate response through 911, which allows us, today, to be in top 3 of the safest capitals in Latin America.

Changes for better occur, occurred in New York and other cities around the world and Montevideo is no exception. For this reason, and despite the experience you lived, you're welcome to come back and see for yourself the changes that have taken place and will continue occurring in the Old City.

Kind Regards,
Fiorella Cerchiari Veins
General Manager

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Reviewed February 8, 2012

Don is a true gem, right in front of mercado del puerto, steps from the ferry from Buenos Aires, the service, the rooms, the pool terrace and not to forget the stunning rooftop bar. Really a memorable experience.

  • Stayed: February 2012, traveled on business
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1  Thank MichaelPdE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiorella C, Gerente at Don Boutique Hotel, responded to this reviewResponded August 30, 2015

Dear Miggel,

We kindly thank you for taking the time to review our Don Boutique Hotel Montevideo.
We appreciate the compliments paid on us and we are glad everything was up to par during your stay.
We look forward to having the pleasure of your visit again soon.

Best regards

Fiorella Cerchiari Veins
General Manager

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Reviewed January 28, 2012

As THE reviews say; this is a good hotel! We loved our stay. Warm welcome with medio y medio, perfect breakfast, perfect coffee, nice decor, helpfull and friendly staff en right in front of the old market.
Only down side is the view in a standardroom: no view, a wall at 2 meters. Further we had to pay half a day if we wanted to check out 1 hour later.

  • Stayed: January 2012
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Thank yil_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donboutique, Gerente at Don Boutique Hotel, responded to this reviewResponded July 20, 2015

Dear guest,

We are very happy to hear about your positive experience at our Don Boutique Hotel Montevideo.
We would also like to thank you for sharing your thoughts with us and the TripAdvisor community.
As with anything, there´s always room for improvement and we also appreciate your comments regarding your stay in a Standard room and our late check out policies. We will certainly review those to avoid any unpleasantries for any future guests or even yourself if you so kindly return to stay with us.
We look forward to your visit in the future.

Best regards

Fiorella Cerchiari Veins
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2012

The Don Boutique Hotel is a welcome respite for weary travelers coming off the BuqueBus! The property is exquisite-clean and well-staffed with customer-centric employees.

The rooms have a modern flare to them that makes you think "hip, cool" almost immediately. The rooftop pool is a treat, but the real treat is the option of having your free breakfast poolside!

Fiorella went above and beyond to help us secure rental bikes, scouring the city for 6 bikes for us to use. That's customer service!

  • Stayed: December 2011, traveled with friends
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4  Thank TUGymnast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donboutique, Gerente at Don Boutique Hotel, responded to this reviewResponded July 19, 2015

Dear guest,

We thank you very much for taking the time to share your thoughts regarding your stay, with us and the TripAdvisor community.
We are very glad you found the accommodations to your liking as well as the convenience of our location, nearby everything worth visiting in the Ciudad Vieja area.
Our philosophy when it comes to guest services is as you very well said, to go above and beyond, to meet our every visitor's request and to always be ready to help, to ensure a pleasant and hassle free stay for our patrons.
We certainly have a wonderful time doing it and the best reward we can expect, are the comments like yours, acknowledging our efforts.
We thank you once more for your feedback and we look forward to having you with us again, the next time you visit our city.

Best regards


Fiorella Cerchiari Veins
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Don Boutique Hotel

Address: Piedras 234 | Corner Perez Castellanos, Montevideo 11001, Uruguay
Location: Uruguay > Montevideo Department > Montevideo
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #22 of 87 Hotels in Montevideo
Price Range: $83 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Don Boutique Hotel 4*
Number of rooms: 21
Official Description (provided by the hotel):
The Don is an exclusive Boutique Hotel created in an Art-Deco traditional builiding decorated with a modern style. In addition, it offers 2 roof tops, one with a pool and another one with panoramic views to the city and the Rio de la Plata. To sum up, it also has a solarium and a bar with views to the Centro of Montevideo.The Don is located in the traditional Old City, in front of the referent Mercado del Puerto, a metres from the Port of Montevideo.The rooms of the Don have an elegant decoration with tones of black and white. They are created with the floor of wood and count with an air conditioner, TC LCD with cable and Free high speed Wi-Fi each. Some rooms also count with private jacuzzis.The traditional and referent restaurant of the hotel, El Palenque, prepres regional and traditional local dishes and it also offers ones of the best wines of South America.Breaktasts are provided between 7:30 and 11:00 am, and are a la carte. A few options are croissants, fresh organge juice and fruits between another tasty options.Lastly, it also offers free parking to its guests. ... more   less 
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