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San Agustin Urubamba Hotel
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Reviews (470)
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All reviewsgate tourwifi worked finespace heaternice hotelcoca teamachu picchusacred valleystreet noiseinner courtyardbarking dogstwo nightssmall balconysmall townswimming poolbeds were comfortablebeautiful groundschoose this hotel
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278 - 283 of 470 reviews
Reviewed July 13, 2007

I stayed at this hotel for 12 days in July. The hotel is cold, unwelcoming and not very friendly. Although July is winter in Peru, I never saw a fire in ANY of the hotel's fireplaces. The doors were left open most of the time.

The rooms are drafty and incredibly noisy at all hours, as tour groups arrive and depart. The beds are hard and you recieve a small pillow and what appears to be horse blanket to keep warm.

The staff is not merely unfriendly, but downright hostle! They often refused to exchange money or make change. The manager often glared at me, despite my cheerful , "Buenos Dias". Most of our tour group stayed down the road at the Posada del Sol in Yucay, which is a superior hotel. To add insult to injury, the San Augustin does not allow any of the naive Qu'ero people onto the property, in a blatantly racist policy. Avoid this place!

  • Stayed: July 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank Kintu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2007

We had a great room that opened to a veranda outside, nice and spacious. There is a hot tub, sauna, and steam room that looked nice and can be used for a fee (they told us they would let us use all for $10).

We had an excellent massage there, better and cheaper than in the states. Nice the night before hiking around Machu Picchu.

The breakfast buffet was excellent, and the grounds were beautifully landscaped. It was a joy to wake up at this beautiful hotel in the Sacred Valley of Peru.

  • Stayed: January 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank illovellamas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2006

Both my son and I became violently ill from food poisoning within 6 hours of eating at the San Augustin Hotel in Urubamba, Peru. We required multiple visits from the hotel employed doctor and intravenious feedings. We were sick for 3 days. The hotel manager refused to accept responsibility for the problem and indicated it was "altitude sickness" even though we had been in Peru for a week, had not been previously ill and were taking Diamox. We also had medical statements from the doctor indicating gastro intestinal infections were the cause of the sickness.

The manager was very uncooperative would not discuss the problem even to the extent of leaving the hotel until we were able to leave. We would not advise anyone eating or staying there.

11  Thank scwill50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1
Reviewed 1 week ago via mobile
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Stayed: March 2018, traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanAgustinHoteles, Gerente at San Agustin Urubamba Hotel, responded to this reviewResponded 1 week ago
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
1
Reviewed 1 week ago via mobile
Google Translation

Stayed: March 2018, traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanAgustinHoteles, Gerente at San Agustin Urubamba Hotel, responded to this reviewResponded 1 week ago
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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