I stayed at this hotel in October of 2012 and had money stolen by a hotel employee. The hotel did not have in-room safes. I had a considerable amount of money, which I didn't want to leave in the room or carry around because the hotel is not in a great area. Pursuant to hotel policy, I had to take my valuables to the front desk for "safe keeping". The receptionist handed me a brown envelope and watched me place my money in the envelope. The receptionist stapled the envelope once and placed tape on the envelope to seal it. When I retrieved the envelope the next day, some of my money ($140) was missing. Apparently, the thief did not take all of the money because he or she knew that I would immediately notice the loss as soon as I opened the envelope, and I might call the police. I went to my Tour Director, who took me to the hotel manager. I pointed out that there were additional staples and additional tape on the envelope. In other words, someone had opened the envelope, taken some of the money, and resealed the envelope. The tape was probably slit open with a razor knife. I do not speak spanish, but I could tell the hotel manager was not going to help me. She spoke in spanish to the Tour Director, raised her voice and pointed at me. I assume she was claiming that I was not telling the truth. I am a retired Assistant Prosecutor, and there is no reason for me to make this story up. My Tour Director asked me if I wanted to go to the police station, but our tour was going to the next location, and I couldn't prove which employee stole the money, so I decided to forget about it. My group also had dinner in the hotel resturant. The woman next to me ordered fish, had one bite, and sent it back. I had spaghetti with tomato sauce that tasted like ketchup. No one had a really good meal.
- Official Description (provided by the hotel):
- El Hotel y Spa San Agustin Urubamba cuenta con una privilegiada ubicacion, excelente para iniciar su visita a Machu Picchu (a tan solo una hora y media de viaje en tren), ademas el hotel se ubica cerca de las mas importantes ruinas del Valle Sagrado de los Incas tales como Ollantaytambo, Pisac y Maras Moray. La buena ubicacion del Hotel Spa tambien atrae a los viajeros por ser ideal para aclimatarse a la altitud de Cuzco, por su agradable clima y baja altura (2,700 msnm), 700 msnm menos que la ciudad de Cusco. El Hotel San Agustin Urubamba era una antigua hacienda colonial hoy remodelado en un magnifico hotel, en sus instalaciones Ud podra encontrar un maravilloso jardin y frondosos arboles, caracteristicos del majestuoso verdor del Valle Sagrado de los Incas. Ademas el hotel cuenta con una piscina al aire libre y un exclusivo spa, que le permitira disfrutar de un ambiente relajante y tranquilo con un calido servicio. El Hotel Urubamba le ofrece 101 habitaciones estandar y suites. Todas las habitaciones son amplias y comodas, con patios y balcones desde donde apreciara el resplandeciente cielo del Valle Sagrado. ... more less
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- Also Known As:
- San Agustin Urubamba Hotel Peru - Sacred Valley