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“BEST HOTEL IN URUBAMBA”

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Tambo del Inka, a Luxury Collection Resort & Spa
Ranked #3 of 28 Hotels in Urubamba
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed December 20, 2012

We were amazed at the luxurios hotel, room was very elegant, nice decor, service impeccable, attention to detail from all the staff in the hotel, the panoramic view from our room was like a dream, we loved our stay, also was very romantic

Room Tip: always request a room facing the mountain, you will be amazed with the beatiful view
  • Stayed: April 2012, traveled as a couple
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Thank OakvilleCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pmarconi, General Manager at Tambo del Inka, a Luxury Collection Resort & Spa, responded to this reviewResponded December 27, 2012

Good afternoon,

Thank you for choosing Tambo del Inka while in Urubamba.

You are right. We are privilieged to be located in the middle of the Sacred Vally and do have two magnificient views (Vilkanota River and/or Chicon Snow mountain).

Happy to see that you hade a geat time while in our resort and hope to have the chance to host you again in time.

Respectfully,

Pablo Marconi

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1,373 - 1,379 of 2,566 reviews

Reviewed December 19, 2012

When we arrived at Tambo del Inka I was amazed at how beautiful it was. More modern than I had expected and much more luxurious. Our room was perfect - lots of space, every comfort and beautiful. We had drinks and a light meal in the bar which was nice. We didn't have a chance to eat in the restaurant. The staff was very friendly but there were a few minor glitches that were disappointing. We asked for a wake-up call one morning and received it with an apology one hour late. The next day we heard that someone else never received their wake-up call and almost missed their train to Machu Picchu. Over all, I would recommend this resort - but bring an alarm clock.

  • Stayed: December 2012, traveled as a couple
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Thank Marty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pmarconi, General Manager at Tambo del Inka, a Luxury Collection Resort & Spa, responded to this reviewResponded December 27, 2012

Good afternoon,

Thank you for your preference in Tambo del Inka.

Thank you for your kind wrds to our staff and property itself.

Really sorry about the wake up call situation. I have already discussed this topic with all our involved personnel already. I am sure we will keep on doing our best.

Thank you indeed for you comprehension and hope to host you again in time.

Respectfully,

Pablo Marconi

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Reviewed December 17, 2012

Writing as I am sitting in the bar, waiting for my salad. It is 5 PM and the ample breakfast buffet kept me satisfied til now. Elegant rooms, helpful, courteous staff, bathrobes...nothing missing. Almost felt tempted to cancel tours to Incansites to have more time here...the pool was nice for lap swim, perfect temp, and the whirlpool in the women's dressing room clean, overlooking the gardens. No charge for using the pool and whirlpools a previous reviewer mentioned. Few guests, at least few that I could tell. The grounds have a lovely, flat walking path aa
Long the river.

Stayed: December 2012
1  Thank vamanos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pmarconi, General Manager at Tambo del Inka, a Luxury Collection Resort & Spa, responded to this reviewResponded December 18, 2012

Good afternoon,

Thank you for your preference in Tambo del Inka!

Happy to know that you are having a great time while in our resort.

Thank you for your kind words and comments on our staff and property.

Keep on having a magnificient experience with us and enjoy the spectacular views either to the Vilcanota River anr/or Chicon Snow Mountain.

Hope to host you again in a near future.

Respectfully,

Pablo Marconi

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Reviewed December 16, 2012

I can support all the positive comments made in other reviews. The hotel is one of ultimate tasteful luxury supported with impeccable service and attention to detail. The rooms were huge with a seating area, generous bathroom and large walk-in robe (a small room in itself). The indoor/outdoor pool was a hit after a long day. Spend more than one night here to really appreciate the amenities and quality of the hotel.

  • Stayed: November 2012, traveled as a couple
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Thank eandg3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pmarconi, General Manager at Tambo del Inka, a Luxury Collection Resort & Spa, responded to this reviewResponded December 17, 2012

Good afternoon,

Thank you for your preference in Tambo del Inka!

Really happy to realize that your expericnce in our resort was simply stunning.

Thank you for your terrific words and comments on our staff and property.

Really hope to have the chance to host you again in time.

Respectfully,

Pablo Marconi

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Reviewed December 15, 2012

Me and my husband stayed at this hotel a year ago for almost 3-4 days. We were on our honeymoon and the staff there was aware of it, so since the moment we stepped into the hotel we were treated very special.

We were assigned a concierge representative- JUNG CARLOS. I have never seen better customer service in my life. He made us feel at home. He gave us the perfect room with a hill view. He arranged all the tours and trips for us. All the services such as house keeping and laundry were timed to our convenience by Mr. Carlos. We are vegetarians and Mr. Carlos recommended the best in the neighborhood to us. He made arrangements for our luggage to be delivered from sacred valley all the way to another hotel 70-80 miles away in Cusco, while we visited Macchu Picchu with a bag pack. This other hotel in Cusco had messed up our bookings and Mr. Carlos set it straight while we were enjoying a hike to Macchu Picchu. On our last day Mr. Carlos walked us to the train station. He is humble, welcoming and a warm person. This is what I call "customer service with a human touch"!

This hotel has all the world-class luxuries. It is located in luscious green neighborhood surrounded by hills. The atmosphere and ambiance is serene and peace bringing. Check-in was a breeze. The breakfast room and breakfast itself (Fresh juices) were heavenly. The staff is amazing. They really love their job and are amazing at it.

Mrs. Shah

Room Tip: Choose a room with Hill- view.
  • Stayed: January 2012, traveled as a couple
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Thank k s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pmarconi, General Manager at Tambo del Inka, a Luxury Collection Resort & Spa, responded to this reviewResponded December 18, 2012

Good afternoon,

Thank you having chosen Tambo del Inka as your destination in Urubamba!

Really impressed with your words and comments on Giancarlo, our staff and property itself. In fact, our personnel is constantly trained into exceeding all of our guests´ expectations.

In fact, as you mention, our location is just perfect in the middle of the Sacred Valley of the Inka Empire.

Thank you indeed for letting us have the chance to pumper you while in our resort and look forward to hosting you again in time.

Respectfully,

Pablo Marconi

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Reviewed December 14, 2012

This place was amazing. Beautiful hotel with an amazing staff. We were on our honeymoon and were fortunate to get upgraded as well as get assigned a personal assistant (what??!!) during our stay. Our assistant, Roger, was a lifesaver. From helping us plan day trips to negotiating with a taxi driver that was trying to charge us more than negotiated... Roger was the real deal! Love this place...

  • Stayed: November 2012, traveled as a couple
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Thank luisgt311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pmarconi, General Manager at Tambo del Inka, a Luxury Collection Resort & Spa, responded to this reviewResponded December 17, 2012

Good afternoon,

Thank you for being part of Tambo del Inka family.

Really happy to know that you did experience a marvelous time while in our resort.

Thank you indeed for your excellent comments on our Staff, service and property. Thanks for your comments on Rogger. In fact, he is such a great assest to our hotel.

Look forward to hosting you again in time.

Respectfully,

Pablo Marconi

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Reviewed December 11, 2012

Apart from little hick up from reception staff member, we had a very nice stay in this ultimate luxurious resort. Ground, lobby, restaurant and all other common areas breathe luxury and comfort. Very warm and ample decor. Restaurant has spectacular atmosphere, very nice breakfast, but a la carte lunch/dinner food quality was not up to par. We went out for dinner in town restaurants with better food a couple of times. Generally, staff is very friendly and courteous (apart from one silly reception lady) in/outdoor pool is great. Small but ok fitness. Hotel tour company is very expensive and hotel transportation service, although good, also very expensive. Taxis are easy to find near gas station to the right and are reliable and half price. Very convenient to explore sacred valley. Rooms are fabulous with super comfortable beds, spacious with walk in closet, nice bathrooms with separate toilet and bath/shower. Nice service details and turn down service. Very, very good hotel in gorgeous setting. Highly recommended!

Stayed: December 2012, traveled as a couple
1  Thank panda58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pmarconi, General Manager at Tambo del Inka, a Luxury Collection Resort & Spa, responded to this reviewResponded December 12, 2012

Good afternoon,

Thank you for being part of Tambo del Inka family!

Thank you for your wonderful words and comments on our staff and property itself. Really sorry about the situation with the Front Desk Operator. Wish you had let us know about it while in the resort in order to take the appropriate measurements. I really do not get to understand what really happened but please do accept my apologies if something wrong was made by any of my ambassadors.

On the other hand, our location is just perfect in the middle of the Sacred Valley and all our services are properly secure and safe.

Thank you again for letting us host you and hope to have this chance again in time.

Respectfully,

Pablo Marconi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tambo del Inka, a Luxury Collection Resort & Spa

Address: Av. Ferrocaril s/n,, Urubamba 84, Peru
Phone Number:
Location: Peru > Cusco Region > Sacred Valley > Urubamba
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Urubamba
#1 Green Hotel in Urubamba
#1 Family Hotel in Urubamba
#2 Romantic Hotel in Urubamba
#3 Luxury Hotel in Urubamba
#3 Spa Hotel in Urubamba
Price Range: $186 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Tambo del Inka, a Luxury Collection Resort & Spa 5*
Number of rooms: 128
Official Description (provided by the hotel):
Tambo del Inka is a part of Starwoods Hotel and Resort. Guests staying here may be eligible to use their Starwood Prefered Guest (SPG) points according to what is stated on their webpage. ... more   less 
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Also Known As:
Tambo Del Inka, a Luxury Collection Resort And Spa
Tambo Del Inka, a Luxury Collection Hotel Urubamba
Tambo Del Inka, a Luxury Collection Resort & Spa Peru/Urubamba, Sacred Valley

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