My husband, his brother and wife we all went to Peru for 8 days, we start our vacation in Cusco and then we were going in our adventure for 5days to hike Machupichu, and we supose to stay at Tambo our last two days. Unfortunately my husband got really sick the second day we were in Cusco, and I am not talking about altitude sicknes we was rush to the ER with a intestinal infection and statyed at the hospital for the next two days, I call the agency to see if we could pospone our begining to our hike for Machupichu, they were great and did everything they could to acomodate the new starting day! My husband was release from the hospital with a lot of medicine but feeling much better and we start our hike, the day we were leaving for our hike I remember I never call Tambo to cancel the two days, because what happend we were going to be there only one night, I ask the agency to call for me and explain the situation, but oh surprise when we got to Tambo they told us the we needed to pay for the two nights the we didn't stay because we didn't cancel on time, I try to explain the our traveling agency call them and they keep saying not the did not, but when I call the agency the said they did call and were told because our reservation was trought the internet they could cancel. We had travel around the globe and never had this problem before, so I recomend if you are going to stay at this hotel please be sure about the days you are staying and also pray for nothing to happend while you are there. The front desk Manager was really rude and never try to add anything additional for us to feel betterr about the situation. We are starwoods members and they have take care of us and they were also not happy about this!
- Official Description (provided by the hotel):
- Tambo del Inka, A Luxury Collection Resort & Spa, Valle Sagrado is a hotel in Sacred Valley, Peru that invites visitors to experience a warm and welcoming atmosphere, along with adventure tourism experiences nearby including historical and cultural tours of the vestiges of the Incan Empire. ... more less
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- Also Known As:
- Tambo Del Inka, a Luxury Collection Resort And Spa
- Tambo Del Inka, a Luxury Collection Hotel Urubamba
- Tambo Del Inka, A Luxury Collection Resort & Spa, Valle Sagrado Peru/Urubamba, Sacred Valley