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“Best hotel in the Cuzco area”

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Tambo del Inka, a Luxury Collection Resort & Spa
Ranked #1 of 25 Hotels in Urubamba
Certificate of Excellence
GreenLeadersPlatinum level
Sydney, Australia
2 reviews
“Best hotel in the Cuzco area”
Reviewed May 29, 2011

Stayed here for a couple of nights before and then again after the 4 day Inca trek and would have loved to stay for longer. The hotel is pretty much brand new and is very eco-friendly if your into that. Food and beverage is great and there is no shortage of spa treatments for weary trekkers.
Service is typical of Starwood. Unbeatable! Helpful, friendly staff that translated to a great stay.
Location: While not in Cuzco, it is easy access to Cuzco town and to Aguas Calientes (the gateway to Machu Picchu) Urubamba - is a actually a cool little town to walk around. It is not tourist at all but there is still a good selection of restaurants and bars.
I would highly recommend!

  • Stayed April 2011, traveled as a couple
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Helpful?
Thank Duffontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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New York City, New York
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed May 25, 2011

We had an absolutely incredible stay at the Tambo Del Inka towards the end of March and I am only getting around to posting the review at this time. To sum up our experience, this is a beautiful property located in an incredibly beautiful setting, and has hands down the most wonderful staff we have ever had the chance to interact with at any hotel in our stays worldwide.

Background: We had been planning a trip to the Sacred Valley for a while and with the Tambo Del Inka coming up, decided to use it as our base for exploring the Sacred Valley. We travelled to Peru in the end of March, which was towards the end of the rainy season. The weather was gorgeous during our entire time there, and we also benefited from the absence of many tourists who usually come in over the Summer (in North America). There was plenty of C&P availability for our entire stay there - we divided our visit into two separate stays, the first (3 nights) on C&P, and the second (2 nights) under a special package rate, that included breakfast, round-trip airport transfers from Cusco as well as a complimentary Coca Leaf treatment at the Spa. In between the two stays, we spent 4 days hiking the Inca Trail to Machu Pichu. While there was C&P availability for the second set of days as well, I decided to book the package given that we were planning to make use of all these amenities in any case and the overall package seemed to be a reasonable value (in comparison to using C&P for the room and paying for the rest of the services). Note that the prices listed on the website usually include the 19% tax that only Peruvian natives need to pay.

Location/Transport: The hotel is located in Urubamba which is in the Sacred Valley and about an hour or so from Cusco airport. The hotel provides round-trip transportation to Cusco for US $80 each way in the hotel car. Alternatively, the hotel arranges for one of the local cab drivers to transport you to Cusco for ~US $35 each way (95 soles). The drive from Cusco to Urubamba is beautiful and takes about an hour to get to (slightly longer if there is lots of traffic in Cusco). It is a good base for exploring much of the sacred valley - we engaged a car+driver (arranged through the hotel) for one day for a Sacred Valley tour (Chinchero, Moray and Maras) and paid around 80 USD for the same - the tour was great but the driver unfortunately turned out to speak very little english. Ollantaytambo is a short drive away (~30 min) and the main bus/van station in Urubamba is about a 10 min walk from the hotel. Vans depart at short intervals to Ollantaytambo and are quite inexpensive (around 6 Soles each way, IIRC). The location was also perfect for starting the Inca Trail trek to Machu Pichu, as all trekkers start the trek from Km 82 of the Highway, and you shave an hour or more off your commute to Km 82 by starting from Urubamba, as opposed to starting from Cusco (which is where all trek groups start). If you are interested in taking the train to Machu Pichu, the hotel does have its own train station from which you can take a direct train to Aguas Calientes (Machu Pichu is a ~25 min bus ride from there). I believe this train service runs once a day in each direction. Ollantaytambo has trains leaving for Aguas Calientes frequently though. The town of Urubamba itself doesnt have much to offer in terms of sights.

Room: The check-in process was very smooth and we were seated and given cups of Coca tea from the Coca tea station in the lobby (this is available throughout the day and is a good way to get used to the altitude). The lobby area is beautiful and has plenty of comfortable seating. It looks especially spectacular at night once the fireplace is turned on (pictures below). We arrived around 11a and the hotel had arranged a nice suite for us (Room 241, I think) which was ready to be occupied. The suite had a large living room with a DVD player/TV, a couch, a dining table and a loveseat by the window. The french doors open out to the yard, which had great views and also very comfortable recliners for seating. We enjoyed a leisurely cup of coffee in the morning here every day. The decor in the room (as with the rest of the hotel) was luxurious but understated, and blended well with the surroundings, with touches of local flavor. The bedroom has a small dressing room, and a very comfortable bed.

Room Service/Dining: We ordered lunch using room service the first day as we were too tired to venture out, and opted for a couple of sandwiches (pics below). Twhich were around US $13 each (all prices inclusive of VAT and other charges). The sandwiches were good but not spectacular. We didnt eat in the hotel restaurant except for the last couple of days when we had the buffet breakfast (which was included in the rate, and is otherwise US $22 or 1650 starpoints. Continental breakfast runs $14) which was excellent, both in variety and quality (some of the items like hot dogs seemed unusual as a breakfast choice). The made-to-order omelettes and quinoa pancakes were especially good. We also ate and had cocktails in the hotel bar on our last night, and it was a great setting to unwind. On the concierge's recommendation, we ate dinner at Tros Keros (a short walk from the hotel; turn left once you exit and you will see it on your right eventually) and the food was outstanding (highly recommend the Avocado salad). We also ate a few times at one of the cafes near the main square (its name escapes me at the moment) and the food there was really good as well, with plenty of good vegetarian options (veggie burgers were ~$6).

Spa: Our package included a spa treatment for two: coca exfoliation followed by a 45 minute massage. The entire treatment lasted for about 90 minutes and was incredibly relaxing. The spa has a very serene setting and the masseuses did a terrific job of working on resuscitating our sore muscles (we had just returned from the Inca Trail hike the day before). After our treatment, we relaxed on the heated recliners for over an hour sipping pisco sours - it doesnt get much better!

Staff: I cannot complete this review without mentioning the absolutely wonderful staff that work in this resort - each and every request that we had was met with a smile, and we were very favorably impressed with each and every interaction we had. Before our visit, I corresponded extensively with the Concierge desk (mainly Erika), especially given that we had a somewhat complex itinerary with our stays broken into two parts and had to coordinate for airport pickup etc. Every email was responded to very promptly. A couple of examples of the ways in which the staff excelled: when we were picked up from the airport, we requested a small detour in order to pick up some hiking gear from Cusco. The hotel graciously arranged it with the driver and we ended up making a one-hour stop on the way, at no extra charge. We stayed at the resort on my birthday and my wife called the front desk to see if they could arrange for a cake to be sent up - Alan, one of the room service staff members, came up around 1130 and did a fantastic job of setting up cake and champagne. After the first part of our stay, we left our bags behind with the bellman and left on the Inca Trail trek. When we got back 4 days later and checked in, the hotel had already assigned us to the same suite we had before, and had thoughtfully placed our bags in the room already. We didnt even have to check in! In fact, all the staff members we met when we got back greeted us with "Welcome Home" and it really did feel like we were back home (after 4 days of sleeping in the wilderness). Everyone is very proud to be working for the hotel and for Starwood - of course, we did go in the lean season so there werent as many guests around and we got a lot of personalized attention...but I am sure service would be great in the peak season as well.

In all, this was a fantastic start to our vacation and we cant wait to get back already! This is a true gem and a great addition to the portfolio of properties that SPG has - having access to properties like these is what keeps us loyal to SPG - hope the Palacio Del Inka gets to be part of the program soon (current estimate is around July 2012).

  • Stayed April 2011, traveled as a couple
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Helpful?
5 Thank kingsubbu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Almelo
Level Contributor
105 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed May 23, 2011

What a nice place to relax after all the beautiful Inka treasures.
A new hotel, very stylish and beautiful decorated. Fantastic rooms!

  • Stayed May 2011, traveled as a couple
    • Value
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Helpful?
Thank inepien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 22, 2011

We planned to stay here for 3 nights after the Inca Trail, but ended up going back to Cusco a night early because of (a) a lack of things to do in Urubamba, and (b) the amount of money we were spending. Although our rooms were only $220/night, we ended up spending more than $700 on a two-night stay after meals, service charge, etc. The hotel and the rooms are beautiful, modern, and comfortable, but lacked the charm of the smaller places we stayed in Cusco and the Sacred Valley, and some things were not well thought out. For example, the lights in the room all turn on and off together (with several brightness settings) and it is impossible to just turn on/off one - difficult for when our toddler was sleeping and we wanted to stay awake, and also resulting in my husband inadvertently turning the bathroom lights off when I was in the shower. Truthfully you should not need a manual for the light switches in a place where you are not going to be staying long... Also in order to turn the shower on, you have to stand directly under it and get hit by cold water, or else stand precariously on the edge of the bathtub. Little things like this seem to have been not well thought out, and it is a very new place so presumably these things could be ironed out with time. The service was fine but nothing special; there were so many people working there that it seemed cold and impersonal, and they did not come to clean our room until late in the afternoon and then to turn down the bed until 9:15 pm - way after we had returned from dinner and our toddler was sleeping. The food was really good but quite expensive, and the town of Urubamba was pretty run down with few eating options (Ollantaytambo is much more charming). We did take a taxi one night to an excellent Peruvian chicken place - I forget the name but the concierge suggested it. Breakfast was OK but not up to standards I would expect from such an expensive hotel - made-to-order choices were limited, and the buffet was average.

Although our room was a "terrace superior" room and more expensive than our friend's "deluxe" (i.e. regular) room, they were actually exactly the same inside, with the exception that ours had french doors which opened onto a very public front lawn with a fountain and air conditioning compressor that were so loud that we couldn't hear each other talking if we left the doors open. Our friend's room just had a large window with a screen, but it opened onto the river, which was much nicer.

If we did it again, I would have spent those two nights at the smaller hotel where we stayed in Ollantaytambo, and just come to Tambo del Inka for lunch and a massage - and saved about $500!!

Room Tip: Ask for a room on the river side.
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  • Stayed May 2011, traveled with family
    • Value
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Helpful?
4 Thank emedc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa
Level Contributor
149 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed May 20, 2011

This place is incredible. The rooms are large and very nice. I have stayed at more expensive hotels but never one as nice as this. It even has a large walk in closet. The restaurant is excellent and very cozy with a large fireplace. The bar is relaxing and has a large deck to sit on and enjoy the river. The staff were very helpful and friendly. The spa is great. It is rare when a hotel lives up to expectations and this one does without a doubt. I slept like a baby without being disturbed by noises or light.

  • Stayed May 2011, traveled as a couple
    • Value
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Helpful?
Thank IowaRod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, California
1 review
Reviewed May 20, 2011

My wife has already given a review as well, but I would have to say that this place really goes out of its way to ensure you feel special. From small details like providing me with a birthday cake at dinner, because they noticed it was my actual birthday that day to answering the many questions we had about the local sightseeing, they just always semed to show genuine interest in our needs. Overall, just a phenomenal experience.

  • Stayed May 2011, traveled as a couple
    • Value
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Helpful?
Thank cmartinez04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lima
Level Contributor
259 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 253 helpful votes
Reviewed May 18, 2011

This is simply the best hotel I've been in my life! I usually splurge in 5 star hotels in places like NY, Miami, Paris, etc and this hotel has nothing to be ashamed of compared to those luxury ones! The grounds are superb, the rooms are spacious and full of luxurious items such as flat tv, English toilettries, robes, slippers, etc! The staff goes well beyond their call of duty to make your stay better. You must try the swimming pool and the spa! The food was delicious, the breakfast buffet was top notch quality and dinner was amazing, kudos to the chef. Well deserved the name of Luxury collection. Simply the best hotel in all Peru! Worth every dollar spent there. Congratulations to the architect and decorators.

Room Tip: View of the river!
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  • Stayed May 2011, traveled with family
    • Value
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Helpful?
1 Thank Ushi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tambo del Inka, a Luxury Collection Resort & Spa

Property: Tambo del Inka, a Luxury Collection Resort & Spa
Address: Av. Ferrocaril s/n,, Urubamba 84, Peru
Phone Number:
Location: Peru > Cusco Region > Sacred Valley > Urubamba
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Urubamba
#1 Business Hotel in Urubamba
#1 Spa Hotel in Urubamba
#1 Family Hotel in Urubamba
#1 Green Hotel in Urubamba
#2 Romantic Hotel in Urubamba
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Tambo del Inka, a Luxury Collection Resort & Spa 5*
Number of rooms: 128
Official Description (provided by the hotel):
Tambo del Inka is a part of Starwoods Hotel and Resort. Guests staying here may be eligible to use their Starwood Prefered Guest (SPG) points according to what is stated on their webpage. ... more   less 
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Also Known As:
Tambo Del Inka, a Luxury Collection Hotel Urubamba
Tambo Del Inka, a Luxury Collection Resort And Spa
Tambo Del Inka, a Luxury Collection Resort & Spa Peru/Urubamba, Sacred Valley

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