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All reviews outdoor shower beautiful hotel machu picchu valle sagrado main building southern cross golf cart remote location beautiful grounds surrounding mountains dirt road rooms are spacious breakfast buffet high altitude tour group hotel restaurant bottled water
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Reviewed 5 weeks ago

We had a great experience at the hotel. The staff was so friendly and accommodating. Even as we were checking out and trying to figure out where our train station was located, they went out of their way to confirm with our driver that he was headed to the right station. Rooms were spacious, clean and so peaceful out on the balconies. We went to a pisco sour making class at the bar and later a planetarium show at the observatory - unique experiences that made the hotel extra memorable.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank GrandTour22344102421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa Andina H, Gerente at Casa Andina Premium Valle Sagrado Hotel & Villas, responded to this reviewResponded 6 days ago

Dear guest,
Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were satisfied with our facilities and service provided.
We hope to have the joy of welcoming you back again anytime soon.
It will be a pleasure for us to serve you.
Kind regards,
Silvana Villavicencio
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2019

Great place to stay in the Sacred Valley, we stayed 2 nights prior to our trip to Machu Picchu and would highly recommend. We stayed in building 7 and the room was very accomodating and close to everything we needed.

Date of stay: June 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Trek583475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa Andina H, Gerente at Casa Andina Premium Valle Sagrado Hotel & Villas, responded to this reviewResponded 6 days ago

Dear guest,
Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were satisfied with our facilities and service provided.
We hope to have the joy of welcoming you back again anytime soon.
It will be a pleasure for us to serve you.
Kind regards,
Silvana Villavicencio
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2019

This hotel was stunning. At first, driving to it may seem rough but once within the walls it is wonderful. There are hammocks to relax in and the rooms are spacious. The staff were the least nice out of anyone on our Peru trip. The front desk woman made us wait for someone to show us to our room even though we had no luggage. We asked to make a reservation for dinner before this said person came, but she insisted we go to our room, then come back and make the reservation for dinner. The man came to help us to our room, halfway there he points at our building and tells us that is where our room is and walks away. Dinner was good, limited options but good. We ordered dessert via room service later that night but it was a challenge. On the phone they did not understand us that well when ordering, which is fine, but they were rude and under their breath growled "americanas". After that we were given to a third person to understand our order. Overall, beautiful hotel. Staff was a bit rude.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank diannak96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa Andina H, Gerente at Casa Andina Premium Valle Sagrado Hotel & Villas, responded to this reviewResponded June 11, 2019

Dear Diannak96,
Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly sorry for the inconvenients you presented.
We are taking inmediate corrective actions in order to achieve our guests total satisfaction.
We hope to have the joy of welcoming you back again anytime soon.
It will be a pleasure for us to serve you.
Kind regards,
Silvana Villavicencio
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2019

Paradise oasis with great breakfast. Very helpful English speaking reception staff will help you on the spot or by email, do not hesitate to contact the hotel with your needs, transportation arrangements for dinner, etc. Rooms and bathrooms are spacious and warm.

Date of stay: August 2018
Thank 638jurgitag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa Andina H, Gerente at Casa Andina Premium Valle Sagrado Hotel & Villas, responded to this reviewResponded June 11, 2019

Dear 638jurgitag,
Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided.
We hope to have the joy of welcoming you back again anytime soon.
It will be a pleasure for us to serve you.
Kind regards,
Silvana Villavicencio
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2019 via mobile

It’s distressing to receive a ‘change of venue’ email from Casa Andina Valle Sagrado about a reservation for 2 nights that was ‘guaranteed’ and paid in full. Some explanation is in order. Did the earthquake damage a structure? Are water pipes on the blink. Why are we expected to switch to a hotel 25 to 30 minutes away. What other surprises are in store?

Date of stay: June 2019
Trip type: Traveled with family
Thank LuffareNic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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