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“A great place to chill out while adjusting to altitude”

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Hotel Hacienda del Valle
Ranked #7 of 26 Hotels in Urubamba
Certificate of Excellence
Portland, Oregon
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“A great place to chill out while adjusting to altitude”
Reviewed September 13, 2013

We stayed at the Hacienda del Valle for 3 nights before our Inca Trail trek, just getting used to the high altitude. It was very comfortable - we had a large room with comfortable beds and a great tub in the bathroom. We also had our own private little patio through a back entrance, but it was never warm enough to sit out there (always shady). The grounds are quite lovely and, for the most part, this is a quiet place. There were lots of noisy people rolling luggage down the path outside our door very early on the third morning, but that is really not the hotel's fault as much as it is just inconsiderate guests.

Both an asset and liability of this hotel is its remoteness from the city - you will be quite a long way from Urubamba - so unless you want to use taxis for the several mile ride into the city, you are pretty much left to wander up and down the countryside grave/dirt road where this hotel is located - which we thought was interesting. Fortunately, the hotel has a small restaurant that served a buffet breakfast and dinner (limited menu) - plus there is a small bar if you're inclined to want a drink (which isn't advised for those trying to acclimate to altitude).

Overall, we very much enjoyed our stay here - the staff and ambiance were pleasant, and we were able to rest well before starting our trek.

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
Thank gbrportland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paul_palacios, Director of Sales at Hotel Hacienda del Valle, responded to this review, January 8, 2014
Dear gbrportla,

Thank you for your comments!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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436 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
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English first
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 5, 2013

Hotel Hacienda del Valle was one of the nicest hotels I have ever stayed at and it was a BARGAIN! The hotel was beautiful, the rooms were beautiful and the breakfast was delicious! The rooms were clean and very comfortable. It was so nice to take a bath on such a long and exhausting vacation (I'm not sure what's up with the yellow bath water picture... the water for my showers and bath were clean and hot. Must have been a fluke). I would love to stay at this hotel again someday!

  • Stayed May 2013, traveled as a couple
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Helpful?
2 Thank Kacit123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paul_palacios, Director of Sales at Hotel Hacienda del Valle, responded to this review, January 8, 2014
Google Translation
Estimado Kasit,

gracias por sus comentarios, esperamos recibirlos nuevamente en nuestros hoteles.

saludos cordiales,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2013

I loved the locale of this hotel, on the mountain and in a secluded place. The natural surroundings and big area of the hotel were awesome, good landscaping too. The rooms were pretty spacious and comfortable. The staff was very friendly. They agreed to serve us breakfast at 4.30 a.m., since we were checking out at 5 a.m. the next day.

  • Stayed December 2012, traveled with family
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Helpful?
Thank shilpa_desai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paul_palacios, Director of Sales at Hotel Hacienda del Valle, responded to this review, January 8, 2014
Dear Shilpa,

Thank you for your comments, we wil be waiting for you the next time you come to Peru.
Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northumberland, United Kingdom
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 3, 2013

It was the only hotel that I did not like at all during our gorgeous trip to Peru. Fortunately, we only stayed there one night. We arrived just before dinner. The room was cold and a small heater provided was not very helpful. There is nothing around this hotel, so the only dining option was it's own restaurant, where we got the worst service possible in Peru - two waiters with no English were supposed to serve dozens of guests who had no other place to go. After that we did not expect much from the kitchen too. To spoil our stay completely, a girl at the reception lost my husband's entry form, which is mandatory there to keep till the exit from the country...

Room Tip: choose another hotel
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  • Stayed July 2013, traveled as a couple
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Helpful?
Thank Elenafp_74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 12, 2013

We stayed there a few weeks ago. Beautiful grounds - no doubt. Idyllic!

However, no hot water the next day. Waited 6 hours for repair - never came.

Toilet started backing up. Called them. Repair never came. Had to show them pictures of the tub full of gross green water for them to give us a new room.

Dinner was horrible - 3 waiters slaving away.

This hotel needs new management. It has so much potential.

You cannot treat your guests this way - not acceptable.

Some photos for you!

  • Stayed August 2013, traveled with friends
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Helpful?
Thank Mike8989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 25, 2013

We stayed one night. Unfortunately, we got to the hotel late after the sun had gone down and our room was probably the furthest from the reception. The service was decent. The room was large but it was freezing and they only have a portable heater, which helped very little. The internet connection is poor, if not non-existent. The grounds are lovely but we did not have time to enjoy it. Even then, once you leave the hotel grounds, there is absolutely nothing to do as it is so far from anything else.

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
Thank BBGSinMarin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyoto, Japan
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 14, 2013

Very far from town..over a ridiculously AWFUL road.."we are trying to do something about it"..a bunch of BALONEY..Speaking of baloney, don't bother eating in the restaurant for dinner (the only thing within 30 minutes) since the food is below par and you have to beg for service..The three waiters spent the entire time staring at the computer screen..guess it beats waiting on tables!
Breakfast was above average..probably since I was so hungry after the prvious night's dinner! Everything is on the fritz..especially the three computers in their computer room..can' tell if they charge for this since they were all broken..I wasted a lot of valuable time trying to get them to work and taking to the front desk which insisted "they all work fine"..since it's "hotel policy" that everything works..again BALONEY. The hot water dispenser never gave out hot water even afte we begged them to "fix" it..unless you like very lukewarm tea! The taxi they arranged for me! They made me pay them directly and of course, overcharged me by about double..again, "hotel policy". Then at check out, they tried to charge me 10% more for using VISA, by manipulating the exchange rate..the ONLY hotel that tried to do this to me in three months in South America. After making an issue of it, the declared simply, "hotel policy"..so I asked them if it was hotel policy to rip off guests!? They just looked at me with their stupid grin! They also tried to charge me several dollars just to place a local call. I told them to forget it!
The good things..the hotel room is GREAT..very large..almost luxurious...great bathroom..veranda surrounded by beautiful flowers/gardens..but I felt like a prisoner in a botanical garden! They were very helpful in delivering my luggage since my room was a long way from the front desk. We booked on-line with a general booking agency and got a TERRIFIC price..just 25% of their rack rate..Their regular rate is about what a rip-off hotel would charge in the US...you could spend almost a week in Cusco at a hotel like "Pacha Museo" instead of paying their rack rate. If you had gotten the same greatly discounted rate, we would have spent 2 nights..we are truly thankful that they were FULL the second night and we had to go to Ollantan, which is where we should have stayed in the first place. I stayed here because I thought they had a great valley view..which they didn't..but the gardens/flowers were truly impressive. Just sorry that staff are on site..not that they do any "work" there..guess it's "HOTEL POLICY"

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
Thank jinbay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paul_palacios, Gerente at Hotel Hacienda del Valle, responded to this review, July 17, 2013
españolfrancésinglésgood Afternoon
Sorry to hear that your stay at our hotel was not the best but I'd like to explain a few points:
The Sacred Valley of Peru is located in the Peruvian Andes, is composed by numerous rivers which descend through canyons and valleys why the entry is not paved, yet admission to our hotel is the best in the area.

On the attention of our waiter, I have knowledge that his orders were pending entering the why you command were concentrated on the computer to make your bill.
We have a high level of occupancy of National and foreign tourists which make archaeological monuments tours in the morning and return in the evening did not see why guests.
We have never received complaints about our food. Always freshly prepared.
Similarly our bussines center is fully operational.
I do not understand the reason for your comments but I think it is based on truth
regards
Zendy Manzaneda Cipriani
MKTG MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Hacienda del Valle

Property: Hotel Hacienda del Valle
Address: Sector Pucara s/n Yanahuara, Urubamba 84, Peru
Location: Peru > Cusco Region > Sacred Valley > Urubamba
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in Urubamba
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Hacienda del Valle 3.5*
Number of rooms: 42
Official Description (provided by the hotel):
We are a family hotel chain with operations in 2 of the most important tourism destinies of Peru. One of our locations is Puno where it is Titicaca Lake (the highest navigable lake in the world) and the other one is in the Sacred Valley in Cuzco. Our hotel in Cuzco it's located in Yanahuara between Urubamba and Ollantaytambo city. The first one is the main city of the sacred valley and in the other one is located the biggest train station to go to Machu Picchu's ruins. ... more   less 
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Also Known As:
Hotel Hacienda Del Valle Peru/Urubamba, Sacred Valley

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