We stayed there a few weeks ago. Beautiful grounds - no doubt. Idyllic!
However, no hot water the next day. Waited 6 hours for repair - never came.
Toilet started backing up. Called them. Repair never came. Had to show them pictures of the tub full of gross green water for them to give us a new room.
Dinner was horrible - 3 waiters slaving away.
This hotel needs new management. It has so much potential.
You cannot treat your guests this way - not acceptable.
Some photos for you!
- Official Description (provided by the hotel):
- We are a family hotel chain with operations in 2 of the most important tourism destinies of Peru. One of our locations is Puno where it is Titicaca Lake (the highest navigable lake in the world) and the other one is in the Sacred Valley in Cuzco. Our hotel in Cuzco it's located in Yanahuara between Urubamba and Ollantaytambo city. The first one is the main city of the sacred valley and in the other one is located the biggest train station to go to Machu Picchu's ruins. ... more less
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- Also Known As:
- Hotel Hacienda Del Valle Peru/Urubamba, Sacred Valley