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“Lovely hotel, good food”

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El Albergue Ollantaytambo
Ranked #1 of 21 Hotels in Ollantaytambo
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 19, 2013

We selected this hotel based on Tripadvisor reviews. We were very happy. We had room 15, which was spacious and had a nice view. There is a garden area, which our son loved. The food is good, especially at the cafe that faces the tracks. The breakfasts were good too. They have a garden next door that supplies their food and you can get a walkthrough. We enjoyed the location, but it is a 15 minute walk (slightly uphill) each time you walk to town.

  • Stayed: June 2013, traveled with family
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Thank TravelAlotCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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924 - 930 of 1,664 reviews

Reviewed June 15, 2013

I worried that it is right across from the railroad which turns out to be a plus as we left from there to go to MP early in the morning. We were on the side away from the tracks which no doubt makes a difference. We were advised to ask to be in the new wing. Rooms are large and have VERY comfortable beds; incredible view of the mountains from the room. Beautiful gardens! The restaurant there was one of the best we ate in in Peru. It is a bit of a walk to the town center but there are motos that charge just 3 soles. We enjoyed Ollantaytambo and were glad we stayed several days-plenty to do and good place to acclimate before the higher altitude of Cusco.

  • Stayed: April 2013, traveled with friends
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Thank Marie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2013

The fact that el Albergue sits right on the little railway platform for the train that goes Machu Pichu is just one of it's charming features. The garden is small but gorgeously lush with fuschias, heliconias, tree tomatoes.... The views are lovely of the snow peaked Mt. Veronica (I think that's the mountain) and the room we stayed in was generous and really comfortable and at no time were we disturbed by the sound of the trains. The linens were surprisingly luxurious and everything in the room 'just fit in'. The hotel has a home-style atmosphere, informal and welcoming. The restaurant was a nice surprise and served what was probably some of the best food we've eaten in Peru. Great taste without the pretensions. This is the place to stay in - not just because you will not miss your train to Machu Pichu, but because it is so charming!

  • Stayed: May 2013, traveled as a couple
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2  Thank kalimata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2013

Good location if using on way to or from machu picchu but if wanting for a base to explore ollanta there are numerous better located hotels to stay at. The room was very understandard for the price( which they add a 10% gratuity to aswell) the heater did not plug into the sockets as all were a bit tempremantal and also sockets all behind furniture, the shower was hanging off the wall and also excrement on the toilet roll holder which was not very nice. On a positive note the beds were very comfy, breakfast was pretty good for peru and the staff were helpful and always willing to help with bags. On the whole we found the apu lodge that we also stayed in at ollanta far better than this hotel and do not know how the price is justified at this place.

  • Stayed: June 2013
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Thank LimaYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2013

I really liked this place. Very friendly, the room was large, and the location to the train station couldn't be beat. It was a bit of a walk to town, but you definitely can't get closer to the train station! We ate dinner here 2 of our 3 nights in town.

  • Stayed: April 2013, traveled as a couple
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Thank JoanMarietta_GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2013

The place is a nice looking and the location is perfect if you're going to continue your journey by train to Machu Picchu early in the morning (or any other time of day), since it's located AT the station, literally. Unfortunately our visit here was a horrible one and left a bad taste overall.

When we arrived here, the first thing which was said to us (on a pretty "careless" way) was, that there wouldn't be any electricity or running water! Only after the receptionist fetched someone of the staff ( a cook) who talked at least a bit of English, we were told that this was because there had been heavy rains and some landslides around here on the last coupla days. They also told that there was still hope to get the electricity back later that day. They also told that they were thought about closing the whole place because of this, but that if we'd decide to stay there anyway, they would also stay open then.
After a chat we asked about how much the discount would be of the room price, because of these inconveniences. And they offered ONLY 30$ off from the already a bit pricy tag of 130$/night. So their first "offer" was 100$ for a room WITHOUT ANY running water (which meant NO shower, NO properly functioning WC, etc.!) or electricity !! This was pretty unbelievable, so we wanted to talk with the manager about this, because about 50$ would've been a more reasonable price on these circumstances. The expat manager/co-owner of the place also did NOT offer a reasonable discount spontaneusly, on the other hand, offered only poor excuses why they should have more money (almost a normal price!). This was some VERY poor customer service, I have to say! I've travelled a lot, and there aren't many places where I've been treated this badly and poorly. A BIG minus from that.
Fair enough - you can't help what happens with the wheather and what damages extreme wheather conditions can do, BUT what you CAN do, is be properly prepared for situations like this and offer FAIR recompensates for the customers for the inconveniences they cause (because on the last hand, the responsibility in these kinds of situations is on the hotel)!!
It's all about on _how you handle these situations, really. If you spontaneusly offer good amends for your clients, they'll be better off than if they have to ask them by theirselves.. (like we had to). So, after negotiating "a while" with the owner - who actually during the conversation pretty quickly began to be very frustrated and unfriendly towards us(!) - we ended up on an agreement for the room price for the night, 60$. It was a bit pricy still, even though we had reserved the other one of the places' best rooms, number 16.
F.ex. they didn't hardly even have enough clean water in their water tanks, because all they had to offer was 3(!) little pitchers of clean water for the whole day - for 2 persons ! This wasn't enough even for the hand washing.. But because we were off to take the train to MP early the next morning, we wanted to stay anyway. And the room itself was nice looking. So it was a shame we didn't have the opportunity to enjoy it fully, lacking f.ex. the shower, a properly functioning toilet and the bad service.
The room 16 was a bit bigger one, so also just one battery wasn't enough to warm it wholly. Would've needed another one, so it was a bit chilly in the room.

The restaurant of the place was ok. Though the breakfast was a joke - coagulated yogurt, watery fruits and coffee with also coagulated milk in it! We ordered eggs (they were ok) with coupla breads with them. We also ate sandwiches in the restaurant at the evening, ordered outside the menu, and luckily they were really good (and fairly priced). So they were a positive surprise. The main courses could've been ok too, I guess, but we didn't really have the opportunity to try them out.

Unfortunately, we had a bit of bad luck with the weather and didn't get to leave to MP the next mornign, as scheduled, due to the still bad rains and because of this the trains weren't running to MP at all on the next day. After a search we ended up to be here a second night (ONLY because of the location of this place AT the train station). So we had to negotiate with the owner for a second time and the result wasn't as good as the first time. The room 16 (or 15) weren't available anymore, so we were offered just a basic room (numer 8) which was really small and pretty inconvenient. There STILL wasn't any running water or properly functioning toilet, though the electricity had came back yesterday. And despite of all of these inconveniences still existing, we weren't offered any more than just a "namely" -35% off of the standard rooms normal price! So we had to pay 50$ for it (which was way too much). We tried to negotiate reasonably with the owner about this, but he was again very frustrated (with us and with the situation) already from the very beginning, just stating in a very rude manner that this was his "final price". Well, we really wanted to be at the station early the next morning again, 'cause we had changed our train tickets on the train that left 5 am in the morning, so we adversedly agreed.

Luckily we got to leave the next morning, 'cause the trains were running again. When we checked out, the staff tried to charge us extra 10% "for the service", which was ridicilous since there hadn't been any real service, so I declined to pay that for a reason. Instead I paid what was agreed on, the 60 dollars.

Overall - the place had nice rooms (nr 15 & 16), location is perfect AT the train station when you're taking the train to MP, but the staff was very unprofessional (including the owner, who was also rude and didn't know much about good customer service!) and the rooms are a bit overpriced according to what they have to offer.
This place could be very nice, but it should be managed by a whole different way! There was one receptionist though, who did her job well, shame that I don't remember her name. BUT the conclusion is that I cannot recommend this place to anyone! 'Cause if you have some bad wheather, you'll have a VERY BAD experience overall.

Room Tip: Do not even think to book any other ones than the rooms 15 or 16!! They're the only ones with en...
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  • Stayed: February 2013, traveled as a couple
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4  Thank BizarreGlobeHopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElAlbergue, Manager at El Albergue Ollantaytambo, responded to this reviewResponded June 14, 2013

We are sorry, this was not a minor weather issue, what we were dealing with the worst flooding ever registered in the Patacancha Valley.

The severe conditions led to the breakage of the towns water main, general power outage throughout the area, the total collapse of numerous bridges, closing of the access road to the hotel and the loss of homes, businesses, and property throughout the entire valley. We suffered significant damage to our water network as well as our electrical system, and a number of the hotel workers lost all of their possessions and livestock when their homes were flooded.

Because of this situation we asked our guests to please find accommodation at a different hotel, attending the guests that insisted on staying was a significant burden to us, providing the little bit of water to wash their hands and faces with involved driving a small mototaxi for 2 miles were the municipality was rationing one barrel of water at a time after waiting in line for over an hour. This also made it very difficult to keep the restaurant open, as we had limited water for cooking and washing. So, while these people stood around complaining and demanding a bigger discount we were actually dealing with a regional state of emergency. We are sorry that conditions were not ideal, but we did everything within our means to make their stay comfortable. Most of our guests, including the numerous other guests staying with us during those days have shown immense gratitude for the service we provide.

Joaquín Randall

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Reviewed June 11, 2013

I can't say enough about this hotel. Amazing. First of all, we were greeted by Sergio who was extremely nice and funny. First impressions are worth a lot. This hotel is located on the train track. Don't worry. It was extremely quiet although our room did not face the train tracks but rather a lush garden. The room was large, clean and had plenty of historical charm. We stayed 2 nights but I wish we would have stayed longer. Breakfast was included and was excellent. We also decided to have dinner at their restaurant and it was also so good. They even have a nice coffee shop on site, Café Mayu I believe.

  • Stayed: June 2013, traveled with friends
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1  Thank Tracy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Albergue Ollantaytambo

Address: Ollantaytambo Train Station, Ollantaytambo 080108, Peru
Phone Number:
Location: Peru > Cusco Region > Sacred Valley > Ollantaytambo
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Romantic Hotel in Ollantaytambo
#1 Family Hotel in Ollantaytambo
#2 Green Hotel in Ollantaytambo
Price Range: $66 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — El Albergue Ollantaytambo 3*
Number of rooms: 15
Official Description (provided by the hotel):
Located on the Ollantaytambo train station, El Albergue is only one train stop away from Machu Picchu and not far from many interesting attractions. El Albergue dates back to 1925 and maintains the charm and elegance of the early 20th century while offering modern day requirements such as free high speed internet and in-room telephones. Owned by artist Wendy Weeks, this hotel has beautiful gardens, delicious food and special attention to decor. ... more   less 
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Also Known As:
El Albergue Ollantaytambo Hotel Ollantaytambo
El Albergue Ollantaytambo Peru - Sacred Valley

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