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“dissapointed” 1 of 5 bubbles
Review of Gringo Bill's Boutique Hotel

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Gringo Bill's Boutique Hotel
Ranked #2 of 3 Hotels in Machu Picchu
Annapolis, Maryland
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“dissapointed”
1 of 5 bubbles Reviewed January 14, 2013

I booked a suite at Gringo Bills in October, and after discussing it with the other women traveling with me, we decided not to stay overnight in Aguas Calientes. So, I canceled my hotel reservation, literally the next day. It has been over 4 months and multiple emails back and forth between various "management" personnel at Gringo's and I have yet to receive my refund. I have not stayed at this property, and therefore cannot rate the rooms, etc, but I can say that I will NEVER stay here or recommend that anyone else stay here if you value ethical business transactions. I knew planning a trip to Peru would come with the occasional snag and didn't expect it to go smoothly all the time, but I had hoped that a seemingly reputable hotel like Gringo's would provide better service. So bottom line, unless you are 100% sure you want to stay here and nothing will come up that will require you to change your reservation, look elsewhere or wait until you are sure because if you cancel, you won't see that money ever again.

  • Stayed October 2012, traveled with friends
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Stephanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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479 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Currumbin, Australia
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed January 12, 2013

I stayed at Gringo's in December 2012. Arrived in the dark around dinner time to find my booking had not been logged in.
This was interesting, as my name was on the sign to be met at the train. Which I was not!
One staff member hurried to find a vacant room, which was cleaned and allocated in around 30 minutes.
Because of the error, I accepted the clean would be below par. The room was as well. Noisy, no hair dryer. Took 2 hours to get a hair dryer.
No introduction to the hotel or its facilities. Restaurant currently closed except for dinner, don't know why.
Cleaning and kitchen staff friendly but no English at all. Just a tiny bit would be great.
Breakfast ok, bed less than ok.
Only saving grace was price around $100.00 Australian per night.
It was a shame, as Macchu Picchu is the crowning jewel to most travelers vacation, to have poor accommodation when returning from this wonderful part of the world was disappointing.

  • Stayed December 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank nathan717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Machu Picchu hotels

Freiburg im Breisgau, Germany
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed January 12, 2013

The wifi is not working in the room. The whirlpool and the swimmingpool were both out of orther. The room was not cleaned.
The only positive aspect of the hotel we can say, is its central position to get the bus to Machupichu and to go to the restaurants. Even though we stayed only one night, we really did not enjoy our stay and we cannot recommend this hotel.

  • Stayed January 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sandro P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed January 1, 2013

We arrived on the first night to a blackout throughout the entire town. Luckily, they hotel had solar lamps prepared and that got us through the first night. We got a decent room with comfy beds and clean sheets. Staff was friendly and helpful. Breakfast is below par, you get cold bread some fruits and eggs (seems that way throughout peru). Avoid the 25 soles lunch pack, just make do at Machu Picchu with some biscuits or something, it'd taste better than the lunch pack sandwich. Wifi speed was okay but PC at reception was spoilt though they let you use they working laptop. Chill out area was nice though, with cable TV and occasionally an amusing hairless dog. Priced reasonably for Aguas (we got room for 3 at $105 a night).

Stayed December 2012, traveled with friends
Helpful?
Thank Jingcong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed December 24, 2012

Gringo Bill's is a short walk from the train station and the plaza. Based on what we read about Aguas Calientes we were not sure what to expect. Our room was clean, comfortable, hot water with good pressure (which appears to be a challenge in Peru). Breakfast was very good. Reading other people's comments there may be some rooms better than others. If you don't like your room ask for a change. They also are remodeling rooms, let them know the problem so they can fix it.

Plus there is a nice area to just hang out after a full day at Machu Picchu. Based on prices in AC it was nice to buy some wine and share stories at the hostal before heading to a restaurant. Everything is expensive here. Ask for a recommendation for a restaurant.

  • Stayed November 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Hybiscus_98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed December 8, 2012

The hotel itself and our room were fine. The room was clean, there was a nice view, the furnishings and fixtures all worked/weren't outdated. It wasn't a fancy four-star place, but it was perfectly nice and well-appointed for the price of a hotel in AC. We did have one lukewarm shower,
Our only problem with the place had to do with tickets to Machu Picchu. Before our trip, tickets to Machu Picchu were no longer being sold by credit cards to holders outside Peru because of a problem with fraud. We wanted to see Huayna Picchu, which has limited tickets (400 per day) and sells out, so I inquired weeks ahead of time with the hotel if they could pre-purchase tickets for us as we were not going with a tour/guide. We were assured that they could and would, and that we should bring cash to pay for them. That was the last we heard, so we estimated the total + the 10% commission they had mentioned. After check-in we inquired about the tickets. I was disappointed, frustrated and a bit angry when I heard that they had not been purchased. The person responsible, Claudia, was summoned. She looked it up, said the tickets were not purchased. She then kind of hemmed and hawed as to why, and finally said they had had problems (this was vague and not explained) and were no long pre-purchasing tickets for guests, and said she had sent us an email saying this. I believe she had made some attempt to email, but we most certainly did *NOT* receive any such email (or else we wouldn't have been at the desk asking where the tickets were). We then rushed over to the ticket office to buy our tickets. At that point there was only one ticket left to Huayna Picchu for the next day. Since we were two people, this really didn't work. We ended up buying tickets to climb Mount Machu Picchu. We did enjoy Mount Machu Picchu, but we had really wanted to see Huayna Picchu and the Temple of the Moon, and that was our only chance. I have no reason to doubt that Miss Claudia had made some attempt to email us about the change in buying tickets policy. I was left with the impression, though, that we were not the first to be surprised and disappointed by what amounted to a communication failure, and wonder that they don't know how to check their "sent" box to verify messages were sent, or how to accurately cut and paste email addresses instead of retyping them. Mistakes of this kind are rather monumental in a place that is all about tourism.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank JetSetATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
1 of 5 bubbles Reviewed November 30, 2012

After skimming through almost all of the reviews on here, we decided Gringo Bill's was worth a shot. We were wrong. Apparently this hotel used to be the talk of the town and ahead of its class, but we would not recommend this hotel even for the seven hours we spent there. Recognizing that Aguas Calientes is a horrible little trap town filled with overpriced everything and too many pizza and Chinese food restaurants, we were not expecting much and still were let down. Walking into our room we were greeted with (no exaggeration) three dead flies on the floor in the middle of the room, at least 8 mosquitoes on the walls of the room, and three spiders with gnarly webs in the corners of the room. Now, I get that its the middle of nowhere and you can't beat all the critters, but the dead flies on the floor and such obvious nasty insects and bugs inhabiting the space led us to think that the room hadn't been cleaned thoroughly if at all. The shower curtain and the window next to it were filled with mold running up the runner, and we were terrified to walk barefoot anywhere in the bathroom or bedroom. The window was covered in black scuffs, and the sink counter was filthy. We tried to put a good face on, but it was a very uncomfortable sleep in such conditions as we found the room. One last thing: The bag lunches they offer for a ridiculous 25 soles (30 soles with the chicken option) are absolutely the worst thing we purchased while in Peru. They ended up not being ready promptly at 5am (as we were promised wouldn't be an issue as we were in a hurry obviously to rush up to Macchu Picchu) and we were told repeatedly to just wait as they were almost ready. 30 minutes passed as I walked into the kitchen and they had JUST started to cook the chicken even. I told them to ditch the chicken and just put the rest in the bags for us because we had to catch the bus. It took another 15 minutes to do that. At MP we opened our bag lunches and found soggy bread with tomatoes and the worst kind of cheese I have ever tasted in my life. My wife and I took one bite of them and threw them away along with the moldy old bruised fruit they gave us and promptly bought our own food at MP (which is not even as expensive as the bag lunches for a great sandwich). All in all - this place is terrible. Do not stay here. And definitely do not get tricked into getting their unreliable horrible bag lunches. Stay away.

Room Tip: Avoid this hotel at all costs. Outdated, unclean, lacking management and responsibility.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Wes_VC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gringo Bill's Boutique Hotel

Property: Gringo Bill's Boutique Hotel
Address: Calle Colla Raymi 104, Machu Picchu, Peru
Phone Number:
Location: Peru > Cusco Region > Sacred Valley > Machu Picchu
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #2 of 3 Hotels in Machu Picchu
Price Range (Based on Average Rates): $
Hotel Class:3 star — Gringo Bill's Boutique Hotel 3*
Number of rooms: 13
Official Description (provided by the hotel):
After 29 years of service in Machupicchu Town, Gringo Bill's has become one of the best choices for mid-range tourist. We have been working non-stop to improve our small family owned business to provide our guest with a special place in an "out-of-the-ordinary" type of hotel in Machupicchu Town. We thank all those who have commented on our hotel and we are taking any bad comments to good use to help us prepare much better. Thank you kindly, Lawrence Kaiser ... more   less 
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