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“Great location, shame about the maintenance”

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Wyndham Costa Del Sol Lima Airport
Ranked #54 of 229 Hotels in Lima
Reviewed July 6, 2013

We arrived as scheduled from Dallas Texas at 2.30 a.m. (yes, a.m. not p.m.!) and checked into room 519. Our connecting flight left at 11 a.m. the same day so we wanted to grab a few hours sleep. As we fell into bed we realised there was a loud banging noise coming from the water pipes, about every 6 minutes. We called the front desk who were most apologetic and moved us to room 519. I booked a wake up call for 8.30 a.m. and fell asleep, only to be woken at 6.30 a.m. because someone mixed up the wakeup call time. I used the toilet, but when I flushed it something broke and it would not stop flushing so we could not use that toilet again. I went down to the front desk, explained the situation, and they moved us to room 209. There we showered and dressed, and left to catch our next flight.

The rooms were OK, but their maintenance is woeful, and we would never stay there again. Three rooms in five hours is not my idea of service. In fact it makes me wonder about the standard of the Costa del Sol chain if they cannot keep their airport hotel rooms working properly.

  • Stayed: June 2013, traveled as a couple
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1  Thank Chris15570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad Z, General Manager at Wyndham Costa Del Sol Lima Airport, responded to this reviewResponded July 22, 2013

Dear guest,

Please allow me to apologize on behalf of the entire staff of the hotel. I can understand your frustration but I can assure you that these unfortunate events do not reflect the quality of our service and maintenance standards. Nonetheless, we have strengthened our preventive maintenance schedule so as to tackle the points you mentioned in order to avoid reoccurrance.

I hope you were still able to enjoy your vacacions.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,256 - 1,262 of 2,135 reviews

Reviewed June 30, 2013

We didn´t have any other options and we had to go to this hotel for a night in between flights.

The rooms are basic, shower and bathtub were good and the bed comfortable.

The hotel is quiet and has a pedestrian bridge connecting it directly to the terminal. The buffet breakfast is quite varied and starts at 6 am and if you are leaving even earlier, they serve a continental one.

There is free wifi in reception and bar but not in the rooms.

A convenient hotel for people passing through but it is quite expensive for what it offers.

  • Stayed: June 2013, traveled as a couple
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2  Thank CaroAidan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad Z, General Manager at Wyndham Costa Del Sol Lima Airport, responded to this reviewResponded July 5, 2013

Dear guest,

Thank you for taking the time to review our porperty. We value your comments.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2013

Very convenient for an overnight stay between flights, as it is just across the road from the airport. Staff were efficient, rooms were adequate & clean. Surprisingly quiet given it's location. Buffet breakfast was reasonable.

  • Stayed: June 2013, traveled as a couple
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Thank Robyn55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad Z, General Manager at Wyndham Costa Del Sol Lima Airport, responded to this reviewResponded July 5, 2013

Dear guest,

We are glad that our hotel was a match to your needs. Thank you for staying with us!

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

Didn't actually stay at the hotel. Was ripped off by their sneaky cancellation practices. I made a reservation - that I tried to cancel by emailing the confirmation address. The email address bounced back as an out of date message and offered a new email address. I resent the cancellation message to the address that was included-and a day later received a message that the hotels cancellation policy required 24 hours notice. This message then dissapeared and can't be recovered to verify the time.

They charged me for the full hotel fee (USD $275 plus tax) when I think I cancelled in a timely manner.

Do not stay here.

  • Stayed: June 2013, traveled solo
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1  Thank sam n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad Z, General Manager at Wyndham Costa Del Sol Lima Airport, responded to this reviewResponded July 5, 2013

Dear guest,

I am sincerely sorry for the inconvenience you have experienced. I am not sure why you were not able to reach through the various existing means of communication but I nonetheless empathize with your situation.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013

Only reason to stay here is that Miraflores or San Isidro is too far for the amount of time between connections. It is as close as it can be without being in the terminal. Lobby bar can sit about 20, area was packed when I checked in and was nowhere to sit.
Food was good, WiFi free and fast for Peru standards.

  • Stayed: June 2013, traveled on business
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2  Thank Frederic R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad Z, General Manager at Wyndham Costa Del Sol Lima Airport, responded to this reviewResponded July 5, 2013

Dear guest,

Thank you for taking the time to review our property. We value your comments.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2013

We spent one night here in transit, after arriving late into Lima and our morning flight to Arequipa and we were very happy with our choice. For late night /early morning flights, the location can't be beat, you literally walk out of the airport, cross the street and there it is.

Check in was very quick and easy and the staff were friendly. The rooms were spacious were comfy beds and good pillows. There is heating and air conditioning available in the room. The shower had tons of hot water, though a bit touchy to adjust. I was really impressed with the soundproofing, we could not hear any airplanes landing/taking off. There is also free wifi available. Breakfast was decent, including yogurt, bacon, fruit, quiche, juice, cheese and meat. I can't speak of the other amenties here as we didn't use them.

I would definitely recommend an overnight here if you are just needing a hotel for transit. The only downside was the cost, it's on the expensive side, but you are saving money on taxis to and from the airport.

  • Stayed: May 2013, traveled with family
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1  Thank Halilee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad Z, General Manager at Wyndham Costa Del Sol Lima Airport, responded to this reviewResponded July 5, 2013

Dear guest,

We are glad you enjoyed your stay with us. Thank you for your comments!

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2013

We stayed at the Costa Del Sol Ramada for 2 reasons:

1) Our international flight landed at 10pm and we were back at the airport first thing the following morning for a domestic flight to Cusco
2) We had a free room using some Airmiles

The hotel is unbelievably convenient for the airport - it is a matter of steps from leaving the terminal to the check-in desk. Despite the size of the hotel, I was impressed how quick and seamless check-in was (much appreciated as we were tried after a long flight) and we were given free welcome drinks vouchers (ok we weren't 'that' tired!)

The rooms were nicer than some of the reviews suggest, although as other reviewers have stated, charging for bottled water really does smack of greed (thank goodness for water purifying tablets for our forthcoming Inca Trail trek!)

Breakfast was included and was decent, if nothing exceptional.

The only reason to stay here is for an airport stay as traffic in and out of Lima can be a nightmare, so if you are pressed for time this is by far the best option.

  • Stayed: June 2013, traveled as a couple
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Thank Barbie1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad Z, General Manager at Wyndham Costa Del Sol Lima Airport, responded to this reviewResponded July 5, 2013

Dear guest,

Thank you for you comments. We are glad our hotel was a match to your needs.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Costa Del Sol Lima Airport

Address: Av. Elmer Faucett S/N, Lima PE 1, Peru (Formerly Costa Del Sol Lima Airport Ramada)
Location: Peru > Lima Region > Lima > Callao
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Lima
#32 Luxury Hotel in Lima
Price Range: $171 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Wyndham Costa Del Sol Lima Airport 4*
Number of rooms: 192
Official Description (provided by the hotel):
From an enviable location within mere steps of Jorge Chavez International Airport, easy access to all of Lima's many cultural and historic wonders, and a wealth of upscale services and amenities designed for discerning travelers, our Wyndham Costa del Sol Lima Airport is the premier upscale international hotel in Peru's capital city. Our Lima Airport hotel is perfect for those in transit, with the unparalleled ability to walk to or from your flight within minutes of our front door; with business facilities that are designed to underscore a stress-free, productive stay - including 312-square-meters of flexible, first-class meeting and event space - and 24-hour dining options, we have endeavored to deliver round-the-clock service in a world where round-the-clock is the norm. For those who may be traveling on leisure, or simply seeking relaxation and rejuvenation, our full range of leisure facilities includes a 24-hour Spa with massage services for ultimate relaxation. Add 192 graciously appointed, non-smoking guestrooms that effortlessly fuse form and function, and all equipped with must-have amenities for today's busy traveler, and a restful sojourn is assured. And, best of all, our professional, top-notch associates are at your service 24 hours a day, 7 days a week and look forward to welcoming you with our customary time-honored Peruvian grace and warm hospitality. Rest assured that here at the Wyndham Costa del Sol Lima Airport we treat you like royalty and look forward to being your only hotel of choice when your travels bring you to The City of the Kings - Lima, Peru. ... more   less 
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Also Known As:
Ramada Costa Del Sol Lima Airport Hotel Lima
Ramada Lima
Lima Ramada

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