My two sisters and I were in Lima to attend to our very sick father. While the circumstances of our visit was sad and difficult, I can't rave enough about the excellent service and beautiful surroundings of this hotel.
The front desk attendant, Brenda, was kind, thoughtful and helpful. One night my sister left her purse in the taxi and while I was rushing downstairs to the front desk to ask them to call the restaurant that they recommended, she was already on the phone with them and said, "The taxi is on his way back with her purse." My sister recovered her purse. Wow!
Additionally, Jose Antonio, the bellman was amazing. He earns his pay and tips with his extremely friendly smile, personality and by continuously anticipating his patrons needs. He offered my sister a wheelchair for the entire stay after realizing she is handicapped.
Unfortunately, our father passed away the day we had to leave and we wished our experience would have been in much happier circumstances. However, the service and the amenities that we received made this difficult trip much easier.
Keep up the great work Hotel Dazzler and I hope to see you in much happier circumstances soon.
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