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“Best staff in the world”

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Hilton Lima Miraflores
Ranked #4 of 224 Hotels in Lima
Certificate of Excellence
Moncton
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Best staff in the world”
Reviewed November 10, 2013

I travel quite often, but this trip threw many curve balls. I lost my passport upon arriving into Lima and the staff at the hotel went above and beyond to not only take charge in calling the cab company and airport, but in making me feel like I was being taken care of. They treated me like royalty and made me feel at ease during this time of stress. In the end, they found my passport through the taxi company and I couldn't express my gratitude enough. Great location for the beautiful shoreline as well. If the price is right, it's a must stay.

  • Stayed November 2013, traveled solo
    • Value
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Helpful?
Thank jeffshaw76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this review, January 14, 2014
Dear Mr. Shaw,

We are pleased to know that our service has exceeded your expectations. It is very important for us that our guests feel the warm Hilton Hospitality. On behalf of our team, we do thank you for the great comments regarding our service and staff.

We hope that you enjoyed our wonderful city of Lima, and we look forward to welcoming you back in the near future.

Sincerely


Marco Tabet
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (206)
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English first
Sao Paulo, Brazil
1 review
Reviewed November 7, 2013

The hotel is an excellent choice for a stay in Lima. Pleasant, well-located and cosy, it is definitely a place I would stay again in my next visit to the town. Staff is friendly and eager to help should you have any need.

  • Stayed October 2013, traveled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Cristiano Ricar... S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this review, January 3, 2014
Dear Guest,

Thank you for taking the time to letting us know that your stay was so amazing. We are still excited to hear that everything was perfect for you. We take very seriously our promise to make every guest feel cared for, valued and respected.

We certainly look forward to welcoming you back to our hotel for your next visit to Lima.

Sincerely,

Marco Tabet
General Manager
Hilton Lima Miraflores
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Saint Lucie, Florida
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 3, 2013

Very trendy in an upscale area. For Hilton Platinum members the club serves outstanding food, not to mention drinks. The gym is absolutely first class and the rooftop pool is great. The customer service is outstanding. Just a few blocks from the cliffs overlooking the ocean. I would highly recommend this hotel and location.

Room Tip: Starbucks is right around the corner!
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  • Stayed November 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank bsandds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this review, November 4, 2013
Dear Guest,

We are honored to receive your kind review. Thank you very much for taking the time to sharing your experience with us. It is important for us to know how our guests feel during their stay.

Our hotel is truly located in a preferred area where you can enjoy the tranquility of the city and still be around all the major entertainment and touristic attractions of the city. We are glad to hear that our staff exceeded your expectations and that you would recommend us to your friends and family.

We hope to welcome you back again in the near future.

Sincerely,

Laura Castagnini
General Manager
Hilton Lima Miraflores
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston, United States
1 review
Reviewed November 3, 2013

Excelent service, people really egnaged in deliverying a great consumer experinence. New facilities, clean. Great location, just in the middle of Miraflores, near to great restaurants and very easy access to transportation. Good value for money. Great food. \ Beautiful country and better people!

  • Stayed October 2013, traveled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this review, November 4, 2013
Dear Richard,

We would like to take the opportunity to thank you for your recent review and for choosing us as your preferred hotel. We are thrilled to know that you have completely enjoyed our service, facilities, and locations. Our hotel is certainly situated in the perfect area to match business and tourism, where guests can discover all the main entertainment and touristic attractions while staying within a quiet and secure area.

Once again, we appreciate your time to writing this review, and we look forward to welcoming you back in the near future.

Sincerely,

Laura Castagnini
General Manager
Hilton Lima Miraflores
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Famagusta, Cyprus
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 1, 2013

Stayed here on business for 4 nights. I travel extensively on business and this is for sure one of the best hotels I've had the pleasure in staying in. Simply, quite amazing food and breakfast.
There is live music at the bar on some nights. Mini bar prices are horrendously expensive .e.g £6 for a 1 litre bottle of Evian water. Most importantly the bed was very, very comfortable.
The free Wi-Fi in the hotel was actually faster than the network in the office in Lima.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Pagey74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this review, November 2, 2013
Dear Pagey,

We would like to take the opportunity to thank you for your comments about your recent stay with us. We are thrilled to know that you have enjoyed our facilities and services, and that we were able to exceed your expectations.

Peru is well known for its gastronomy, and we are constantly working in finding the best methods to provide our guests with the best quality products and ingredients in our country. With this said, we innovated this breakfast concept to offer the best quality without losing the balance with quantity. We are delighted to hear that you loved this idea.

Once again, we certainly appreciate your time to share with us your comments, and we look forward to welcoming you back in the near future.

Sincerely,

Laura Castagnini
General Manager
Hilton Lima Miraflores
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 1, 2013

We stayed at the Hilton Lima Miraflores both at the beginning and end of our trip to Peru. The hotel was still relatively new and there was some work going-on in the lobby, but it was not an issue. The rooms are very nice and the bathrooms are beautiful. The rooftop pool is fantastic with great views of the surrounding areas. We had access to the lounge which served a nice variety of appetizers and snacks throughout the day. The staff was really nice and made us feel welcome. There are plenty of restaurants, shops nearby and 2 supermarkets are only a 10 minutes walk away. The restaurant Los Bachiches in the same block as the hotel is fantastic and a great place to have lunch or dinner (reservation recommended)

  • Stayed March 2013, traveled with family
    • Value
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Helpful?
Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this review, November 2, 2013
Dear Mike,

We greatly appreciate your comments about your recent stay at our hotel. We hope that your overall trip to Perú was better than you expected.

Our hotel is definitely located in a proffered area of Lima and Miraflores, where our guests can enjoy all the entertainment and gastronomy that this city can offer them just steps away from the hotel. We are glad to know that you enjoyed the surrounding areas and found this hotel to be exactly what you were looking for.

Once again, we thank you for your time in writing this review and we look forward to welcoming you back in the near future.

Sincerely,

Laura Castagnini
General Manager
Hilton Lima Miraflores
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed November 1, 2013

I thought your hotel was excellent, room was very clean, the housekeepers said hi to me and seemed friendly, concierge was helpful, friendly and professional. I was mistakenly check-in to a room that was occupied. I went back to the front desk and Jesus was apologetic, professional, upgraded me to a nice room on a high floor he also sent me an amenity. The other front desk clerk who had made the mistake was also apologetic. Great recovery, very professional. The doorman was nice, so was security. The concierge a young man was also very helpful, sorry I did not get his name, alto y flaco. Had a drink at the bar that night it was a little slow, staff was efficient but not engaging enough, if they would of talked to me I would have stayed longer and bought more drinks. All in all one of the best Hilton's I have ever stayed in they should be proud.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Maritza M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this review, November 2, 2013
Dear Guest,

We appreciate your time to write this review and share with us your experience at our hotel.
We are pleased to know that you enjoyed our service and facilities and that our team members made it possible for your stay to be successful.

Be sure that we will share your comments with all our colleagues. Thank you for giving us the opportunity to recover the service and leave you a professional impression of our service.

Once again, we would like to thank you for sharing your comments with us and we certainly look forward to welcoming you back in the near future.

Sincerely,

Laura Castagnini
General Manager
Hilton Lima Miraflores
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Lima Miraflores

Property: Hilton Lima Miraflores
Address: Avenida La Paz 1099, Lima 18, Peru
Phone Number:
Location: Peru > Lima Region > Lima > Miraflores
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 224 Hotels in Lima
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Lima Miraflores 4.5*
Number of rooms: 207
Official Description (provided by the hotel):
Hilton Lima Miraflores is ideally located in the heart of the Miraflores district, and within minutes to the vibrant Larcomar entertainment area, providing guests with recreational activities including shopping, theatre, museums, restaurants and parks. Our hotel combines traditional 18th century Peruvian architectonic elements with contemporary décor to create the perfect ambience while delivering the impeccable service demanded from corporate and leisure travelers. Our guestrooms are well-suited for those traveling on business or pleasure. include the Hilton Serenity™ Bed Collection, high speed wireless internet access, alarm clock with MP3 connection, in-room safe, mini-fridge and coffee maker with complimentary coffee. Our 50 deluxe rooms are located on the higher floors including details for offering a more comfortable. Our hotel features 44 well-appointed Executive rooms and 17 suites, all with access to the Executive Lounge and in room high speed internet. Our Lounge is an ideal place to simply relax, watch the news or catch up on emails. A complimentary breakfast, light lunch and dinner are offered daily, additional snacks and beverages are served throughout the day. Our Restaurant and Lounge feature an array of distinctive Peruvian-American fusion flavors, and provides the opportunity to taste the acclaimed Peruvian national cocktail: Pisco Sour. After a delicious meal, unwind with a refreshing beverage at the bar, which opens onto a terrace at street level, filling the space with natural light and creating a pleasant al fresco atmosphere. We offer 9 flexible meeting rooms, including a main ballroom that can accommodate up to 400 guests. Our hotel is adjacent to Daniel A. Carrion Convention Center which holds up to 1,000 attendees in their amphitheater and one block away from Casa Prado Meeting Center. We also provide a 24 hour fully equipped Business Center. ... more   less 
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