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Hilton Lima Miraflores
Ranked #6 of 230 Hotels in Lima
Certificate of Excellence
Reviewed July 20, 2013

Very good hotel located in Miraflores. The hotel is on the edge of Miraflores in a fairly quiet street (for Lima standards). The hotel is new and spottles. My only two complaints, they take ages to answer the phone within the hotel, a real pain, and the hotel taxis are not great cars and extremely expensive.

  • Stayed: June 2013, traveled on business
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Thank Baka77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this reviewResponded July 26, 2013

Dear Baka77,


Thank you for taking the time out of your busy schedule to leave us with your feedback. I hope the inconveniences you experienced were pale in comparison to the rest of your stay and that we were able to exceed your expectations. I will be sure to look into and address the telephone issues. Often times the wait time can be a little longer when our occupancy is as high. As for the hotel taxi service, unfortunately we are not able to pick the specific vehicle type that each guess prefers and understand that our fleet of Mercedes Bens may not be to every guests liking. Again thank you for the great review and we hope to see you again soon.

Sincerely,
Laura Castagnini
General Manager
Hilton Lima Miraflores

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1,215 - 1,221 of 2,226 reviews

Reviewed July 20, 2013

The hotel staff was very helpful finding transportation and attractions. They made my stay an exceptional one. The fitness room was well equipped: elliptical machines, stationary bike, treadmills and free weights. The pool was heated and very relaxing. I was able to get a late checkout because of a late flight. I would definitely stay here again.

  • Stayed: July 2013, traveled solo
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Natalie Anne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this reviewResponded July 26, 2013

Dear Natalie Anne L,


Thank you so much for such a great review. I am thrilled that you enjoyed your stay and hope that we will have the pleasure of having you again soon. It sounds like you were able to take advantage not only of the hotels installations, but also all of what Lima has to offer. Thank you again for the kind remarks. We look forward to your return.


Sincerely,
Laura Castagnini
General Manager
Hilton Lima Miraflores

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2013

We spend a few days in this great place it is a brand new hotel with amazing rooms, wonderful food specially for breakfast with a delicious car full of pastries, breads, fresh juices, a really nice menu and service is also great with very friendly staff specially peret who was very helpful for directions and interesting places in lima, we really enjoy our time there.

  • Stayed: July 2013
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1  Thank singaporetravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this reviewResponded July 26, 2013

Dear Singaporetravelers,


Thank you for all of your kind remarks. It brings us great joy knowing we were able to make your stay with us a memorable one and we can only hope that you will visit us again in the future. Peru is quickly becoming a culinary destination and Executive Chef Renzo and his team take great pride in their work and making sure every guest leaves happy and full. I will be sure to share your comments with them. Thank you again for the great review and we look forward to your return.


Sincerely,
Laura Castagnini
General Manager
Hilton Lima Miraflores

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2013

This enormous Hilton Hotel is situated in one of the most popular (and safest) aeras of Lima called Miraflores. With easy access to a range of bars, restaurants and beaches, it is definitely in a great location.
The rooms are all modern, clean and spacious, with incredibly comfortable beds that you won't want to get out of. Perfect for those jetlagged European travellers.
Breakfast was a bit too fancy for my taste, there was no buffet, you were served at your table and a waiter/ess came around with a cart with tiny sandwhiches and snacks (you always felt a bit greedy asking for more than 3 or 4 things off the cart) and later you were asked to order cooked breakfast from the menu. I don't recommend the muesli, the bowls they bring are absolutely tiny and I still was not full after two portions. All a bit too posh for my taste, but I am sure others would disagree. The food itself was lovely though.
The hotel also has a gym and infinity pool up on the roof with fantastic views of the city.

  • Stayed: June 2013, traveled on business
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2  Thank Jana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this reviewResponded July 22, 2013

Dear Jana W,


Thank you for your kind words. I hope that we were able to not only meet but exceed your expectations and that you will be back to visit us a gain in the near future. For your next stay, allow me to recommend an executive room. All of our executive rooms offer complimentary access to the executive lounge where we have a more traditional buffet breakfast as well as complimentary light lunch and dinner, as well as a variety of complimentary drinks. According to your comments, I have a feeling this may be exactly what is needed to make you next stay even more perfect. Thank you again for choosing the Hilton Lima and for taking the time out to leave such great remarks.


Sincerely,
Laura Castagnini
General Manager
Hilton Lima Miraflores

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Reviewed July 11, 2013

Stayed here for two nights before leaving for other parts of Peru. The hotel is very nice. The hotel is in walking distance to a lot of restaurants, shops, touristy areas, and whatnot. Has a rooftop pool and hot tub on the roof. The view isn't spectacular but it's not bad. If you can get Executive Floor Lounge access, it's well worth it for the views and the food (and great coffee!). The hostesses in there are top notch. I did have a struggle trying to get checked in (took me nearly two hours) due to my very early arrival and a fiasco about using my Honors points to book the same room retroactively for the previous night, and the front desk clerk was pretty much a pain the rear about the whole thing and of little help. I ended up being pretty disappointed in the way Hilton Honors and the Hilton Lima Miraflores decided to remedy the situation, but I wasn't going to let it ruin the start of a vacation.

However, after my trip was over, I received an invitation from the hotel to complete a satisfaction survey, and I let them know how disappointed I was with the whole check-in ordeal. I didn't expect anything to come of it, but a couple of days later I received an email from the hotel manager who had already contacted Hilton Honors and were in the process of setting things right. I thought that was an excellent bit of customer service and I am now a satisfied customer again. I won't ever get those 2 hours back, but it's nice to know that the hotel cares enough to follow up on issues and take care of them.

Room Tip: Ask for Executive lounge access
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  • Stayed: June 2013, traveled with friends
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1  Thank meskin73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this reviewResponded July 22, 2013

Dear meskin73,


First and foremost let me begin by thanking you for choosing Hilton Lima Miraflores for your visit to Lima. At the end of the day, it is our wonderful guests and their feedback that enable us to continually work to improve our guest service and satisfaction. I am sorry for any inconvience the confusion at check in may have created. I can only hope that you will allow us the opportunity to serve you again and provide you with the level of service and experience you expect. Thank you again for the feedback, it is truly appreciated. We hope to see you again soon.


Sincerely,
Laura Castagnini
General Manager
Hilton Lima Miraflores

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Reviewed July 5, 2013

The Hilton Hotel in Lima Peru, is a great place to stay in the Miraflores area. It's in a great location with plenty of restaurants, shopping, and site seeing. It is a fairly new hotel with state of the art rooms and great customer service. The executive lounge caters to your every needs. It's a must stay if you are in Lima Peru.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Russell P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this reviewResponded July 9, 2013

Dear Russell P,


Thank you for your kind words. As a team we work very hard to make sure every guest feels the warmth of hospitality as Conrad Hilton envisioned when he opened his first Hilton property. We are ecstatic to hear that you enjoyed your stay and hope that we will have the pleasure of serving you again soon. Thank you again for the kind words.


Sincerely,
Laura Castagnini
General Manager
Hilton Lima Miraflores

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2013

The General manager was kind enough to include her personal e-mail address in one of her responses to a guest's comments.
As we needed some special information regarding the hotel, we used the address to contact Ms. Laura Castagnini directly, this is now some time ago but we have never received an acknowledgement nor reply from her.
We believe we deserve the courtesy of a response whatever that may be........we will have to wait and see !

Stayed: June 2013, traveled as a couple
Thank clubclassfirst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this reviewResponded July 8, 2013

Dear clubclassfirst,


Please let me be the first to extend my sincerest apologies for any communication issues you may have encountered. We continually strive to make sure every guest, present past or future, feels well cared for valued and respected and would love the chance to correct the situation and to answer any questions or address any concerns you may have. To avoid any further inconvenience, if you would please be so kind, contact me via personal e-mail at Laura.Castagnini@hilton.com and write “clubclassfirst” in the subject. I will see to it that your questions and concerns are addressed and handled with the utmost urgency. Your satisfaction is paramount and we would love for you to experience the real Hilton Lima Miraflores customer service at its best. Again, my deepest apologize and I look forward to speaking with you soon.

Sincerely,
Laura Castagnini
General Manager
Hilton Lima Miraflores

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Lima Miraflores

Address: Av. La Paz 1099, Lima 18, Peru
Phone Number:
Location: Peru > Lima Region > Lima > Miraflores
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 230 Hotels in Lima
Price Range: $193 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Lima Miraflores 4.5*
Number of rooms: 207
Official Description (provided by the hotel):
Hilton Lima Miraflores is ideally located in the heart of the Miraflores district, and within minutes to the vibrant Larcomar entertainment area, providing guests with recreational activities including shopping, theatre, museums, restaurants and parks. Our hotel combines traditional 18th century Peruvian architectonic elements with contemporary décor to create the perfect ambience while delivering the impeccable service demanded from corporate and leisure travelers. Our guestrooms are well-suited for those traveling on business or pleasure. include the Hilton Serenity™ Bed Collection, high speed wireless internet access, alarm clock with MP3 connection, in-room safe, mini-fridge and coffee maker with complimentary coffee. Our 50 deluxe rooms are located on the higher floors including details for offering a more comfortable. Our hotel features 44 well-appointed Executive rooms and 17 suites, all with access to the Executive Lounge and in room high speed internet. Our Lounge is an ideal place to simply relax, watch the news or catch up on emails. A complimentary breakfast, light lunch and dinner are offered daily, additional snacks and beverages are served throughout the day. Our Restaurant and Lounge feature an array of distinctive Peruvian-American fusion flavors, and provides the opportunity to taste the acclaimed Peruvian national cocktail: Pisco Sour. After a delicious meal, unwind with a refreshing beverage at the bar, which opens onto a terrace at street level, filling the space with natural light and creating a pleasant al fresco atmosphere. We offer 9 flexible meeting rooms, including a main ballroom that can accommodate up to 400 guests. Our hotel is adjacent to Daniel A. Carrion Convention Center which holds up to 1,000 attendees in their amphitheater and one block away from Casa Prado Meeting Center. We also provide a 24 hour fully equipped Business Center. ... more   less 
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