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“A well run hotel”

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Belmond Miraflores Park
Ranked #1 of 228 Hotels in Lima
Certificate of Excellence
New Albany, Ohio
Level Contributor
186 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 436 helpful votes
“A well run hotel”
Reviewed November 28, 2009

My wife, 12 year old son and I spent two very pleasant nights at the Miraflores Park Hotel in June, 2009. This is a very well run hotel.

We stayed in a Junior Suite, which was a large single room. Our son’s twin bed fit nicely into a corner of the room – and the room was large enough that it almost seemed like the bed belonged there. We had a very comfortable and large sofa as well as a comfortable easy chair. Lighting was excellent, both at the bed and at the sofa and easy chair. The furniture and fittings of the room were deluxe. Our king sized bed was wonderfully comfortable.

Our bathroom consisted of four rooms. The first held an enormous roman tub (the room had shutters that opened to the bedroom) and the closet/storage space. The second had two sinks and room for dressing. The third was a dry sauna. And the fourth held the shower stall, a bidet and the toilet. All the fixtures were of very high quality.

The views of the room were to the neighborhood.

The hotel is located in the Miraflores part of Lima – one of the more upscale parts of the city. Since we were there in Peru’s winter, by and large the sky was overcast, and we had a drizzle on the day of arrival. The surrounding area was comfortable, in a South American large city kind of way (meaning lots of evidence of security – fences, alarms, etc.). We never felt unsafe in the vicinity of the hotel (or anywhere in Lima, for that matter).

The hotel is serviced by an array of black Mercedes which substitute for taxis. As a result, they are (i) much nicer than the typical Lima taxi and (ii) very much more expensive. We were generally too lazy to walk to the nearby shopping center to hail a regular taxi, so spent more than we needed on transportation. But, if you are price sensitive, you may want to avoid the house transportation.

Breakfast is served at a rooftop restaurant, with walls of glass. Thus, it meets my criteria for a splendid location for breakfast. There is a buffet (which was included in the room price), which was extensive and very good. All of the staff were pleasant and friendly.

The concierge desk provided excellent service – even going out of the way to do an introduction to the hotel manager. All of the staff everywhere in the hotel were clearly well trained in service and evinced an attitude of doing what it would take to please the hotel’s guests.

On our first night, tired due to the overnight flight the night before, we were in bed by 10:00pm. That night, much of Lima suffered a power outage for several hours starting at 11:00pm. We, of course, slept through it. The next morning, one would have thought that the hotel itself had caused the outage, based upon the level of apologies and concern evinced by the management and concierge desk.

My wife and son enjoyed swimming in the hotel’s rooftop pool both days of our stay.

This is superb hotel, for any city, anywhere in the world. The difference is the Orient Express staff and management, who understand service. I highly recommend the Miraflores Park Hotel.

  • Stayed June 2009, traveled with family
    • Value
    • Location
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Helpful?
4 Thank OrrvilleRedRider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, The management at Belmond Miraflores Park, responded to this review, December 14, 2009
Dear Guest,

We are delighted by your very kind comments. Thank you very much for your stay with us and for leaving your feedback in tripadvisor.

Thank you for your comments about the view from our top floor restaurant during your breakfast time. We are glad that the power outage in Lima that night did not affect your stay.

I will also forward your message to our staff. We look forward to welcoming you on your next visit to Peru.

Sincerely,

Angela Ayala
Concierge & Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Netherland Antilles
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 26, 2009

Stayed for my wife's birthday while in Lima...if you want to pamper yourself, enjoy the best in life, or just want that "old world" class and service...perfect. Staff incredibly attentive and the attention to details (a cake and champagne breakfast was delivered to the room...) was fabulous.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank islanddad2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, The management at Belmond Miraflores Park, responded to this review, November 27, 2009
Dear Guest,
Thank you for taking the time to share your feedback with us. We are very happy to ascertain that you had a wonderful experience at Miraflores Park Hotel.

Best regards,

Angela Ayala
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 18, 2009

The hotel was in a good location - excellent views of both the ocean and the city particularly from the 11th floor observation area around the pool. The rooms were very large and had a wonderful bathroom with excellent shower and a seperate bath. The facilities in the hotel were good, however limited opening hours of the business centre and charges for printing were both an inconvenience, particularly when needing to check in for flights. Two factors spoilt our stay here, following our overnight stay both of us awoke with a number of bites, which I presume to be from fleas. Secondly, upon arrival we ordered some sandwiches from room service for lunch, these took over an hour to arrive and then the order was incorrect. When returned to the kitchen they initially refused to change the meal, eventually they took it back and offered to cook a replacement which would take a further 30 minutes, however by this time it was nearly 4pm and far too late for lunch! The waitress was very apologetic and gave us complimentary tea, however when paying such a price for a room there should be no such slip ups.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
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    • Service
Helpful?
Thank blipped
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, The management at Belmond Miraflores Park, responded to this review, November 19, 2009
Dear Guest,

On behalf of the management of the Miraflores Park Hotel, please accept our sincere apologies for the inconveniences caused during your stay with us.

We appreciate your comments for they help us to improve our service and to take the necessary actions. These are definitely not regular problems at our property.

We hope to welcome you back in the hotel very soon to show you that we have sorted out the problem.

Sincerely,

Angela Ayala
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 29, 2009

We stay at this hotel several times a year, for a week at a time and we are never disappointed. It is always a pleasure to stay in MPH because the accomodations and the service are top notch each and every time we stay here. In my experience, this is a very rare - and much appreciated - experience for frequent travelers like us. The personell continue to give professional and friendly service. I can't wait to return!

  • Stayed October 2009, traveled as a couple
    • Value
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Helpful?
1 Thank travelbugtelav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, The management at Belmond Miraflores Park, responded to this review, November 19, 2009
Dear Guest,

Thank you for your comments regarding both our accommodation and service. We constantly work on our staff training to meet our service quality standards and have all our guests happy and satisfied with their stay with us.

With best regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
roma
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 23, 2009

We came in Lima just after the visit to Muchu Picchu. We spent 3 wonderful days in Miraflores Park Hotel in a room with ocean view.
The Room was perfect, the swimming pool inside it relaxing. The quality of food was excellent. The staff was very friendly and professional.
If I had holidays time, I would have come tomorrow!!!!!!

Stayed September 2009, traveled as a couple
Helpful?
1 Thank pierpaolone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, The management at Belmond Miraflores Park, responded to this review, October 26, 2009
Dear Guest,

We would like to thank you very much for choosing the Miraflores Park Hotel for your recent visit to Lima.
We really appreciate your comments as they motivate us to continue working hard to surpass the expectations of our clients.

Gratefully,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin Texas
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 10, 2009

This hotel has it all : great service, excellent food, comfortable, spacious rooms, outstanding spa and the best location in Lima. We had at first thought we would stay in the downtown area. After seeing it in the daytime, I felt that was enough. We returned to the Miraflores and San Isidro areas for all of our five stay stay. We stayed with the Orient Express hotels in Lima, Cusco and Macchu Pichhu, and all of the locations, including this one were superb. We hope to return.

  • Stayed September 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank babswel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, The management at Belmond Miraflores Park, responded to this review, October 19, 2009
Dear guest,
We would like to thank you for your compliments. We will keep working on our service to deliver fantastic travel experiences and charm that will always prevail in our guests' memories.

We look forward to welcoming you back very soon.

Sincerely,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
portsmouth
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 6, 2009

worth every penny i would say , we spent our honeymoon night here i had booked a nice room with a suana but with a stroke of luck they upgraded us to a presidential suite ,, what ace timeing we had a pool on our balcony, jaccuzi bath, wine, cheese board , and exotic flowers well i loved the place i have stayed at the marriot and the los delfines hotel and they are both ok but this was better a true 5 star hotel worthy of 7 stars

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gusoram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, The management at Belmond Miraflores Park, responded to this review, October 13, 2009
Dear Guest,

Thank you for your preference. We are really glad you had a wonderful time with us celebrating your honeymoon. We look forward to welcoming you back to Lima soon.

Best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Miraflores Park

Property: Belmond Miraflores Park
Address: Av Malecon de la Reserva 1035 | Miraflores, Lima 18, Peru
Phone Number:
Location: Peru > Lima Region > Lima
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Lima
#1 Romantic Hotel in Lima
#1 Spa Hotel in Lima
#2 Family Hotel in Lima
#10 Business Hotel in Lima
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Belmond Miraflores Park 5*
Number of rooms: 81
Official Description (provided by the hotel):
Set in Miraflores, one of Lima's most exclusive residential areas, Belmond Miraflores Park is an all-suite hotel offering breathtaking views out to the Pacific Ocean. Its state-of-the-art facilities, spacious accommodation and pampering services make it the perfect hotel for both corporate and leisure guests. In Travel + Leisure World's Best Awards 2014 it was voted #10 in the "Top City Hotel in Central and South America" category. ... more   less 
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Also Known As:
Hotel Miraflores Park
Miraflores Park Lima

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