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“elegance at the end of our journey”

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Belmond Miraflores Park
Ranked #1 of 234 Hotels in Lima
Certificate of Excellence
Reviewed June 24, 2009

We chose the miraflores park hotel to end our stay in peru. After weeks of less than comfortable accomodations, it was very nice to have a couple of nights of luxury and pampering before our return to the states. the hotel was exquisite, the staff was very friendly, and made us feel at home. the food was.....well..... that was amazing!

  • Stayed: February 2009, traveled as a couple
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Thank woodenboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lynnmora, Hotel Manager at Belmond Miraflores Park, responded to this reviewResponded June 25, 2009

Dear Guest,

Thank you very much for your comments.

I am glad to hear you were pampered and that you felt like home with us.

I will pass your message on to our staff to continue our work towards your satisfaction and keeping quality and service standards on top.

Sincerely,

Thomas Henseler
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,142 - 1,148 of 1,600 reviews

Reviewed June 23, 2009

It was a very good experience; since I had such long days at my meetings, it was wonderful to be waited on by the most kind personnel. I indeed, had the most delicious dinner with a very good Merlot. Also, The room was very comfortable and enjoyed the view.

  • Stayed: June 2009, traveled on business
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Thank LaPaz2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lynnmora, General Manager at Belmond Miraflores Park, responded to this reviewResponded June 25, 2009

Dear Guest,

I would like to thank you -on behalf of all the staff- for choosing the Miraflores Park Hotel for your recent visit to Lima and for choosing Orient-Express.

We work hard to offer you the highest quality standards. I am glad you could experience the most of our personalized service.

Miraflores Park Hotel has been voted "2nd Best Luxury Hotel in South America" by Trip Advisor Traveler’s Choice, 2008, based on reviews from travelers like you. Thank you very much.

We really appreciate your comments as they motivate us to continue working hard to surpass the expectations of our clients.

Gratefully,

Thomas Henseler
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2009

Booked a last minute trip to Lima, Cusco & Machu Picchu.
Went through Peru Experiences - which is the travel company connected to the Orient Express hotels/services. So, they owned all hotels we wanted to stay at, as well as the Hiram Bingham train. You can connect to their website via any of the Orient Express hotel sites.
Miraflores was our first stop. We were greeted at the airport by a wonderful driver and representative from Peru Experiences. They had cool drinks, warm towels & gifts. Check in was a breeze and the room was very large. The Jr. Suite was comfortable, nice view, very quiet. Bathroom was huge with a steam room. The service at all times could not have been better. Anything we wanted, was delivered immediately - from shined shoes to extra towels. The hotel was an easy walk along the cliffs over the water to a local shopping area via a very nice park. We used the hotel car/driver one night and it was very good. We left there to go to Cusco and since we were returning, they kept bags for us. We didn't even have to settle up the bill...they said we'd do it on our return. Once we returned, again check-in was quick & easy, they had put us in the same suite and our bags we'd left behind were in the room waiting for us. We found the hotel to be very nice, the breakfast buffet very good, the service wonderful and everything & every person connected to Peru Experiences/Orient Express to be an absolute delight.
Only small disappointment was that the spa was being renovated during our stay and we had scheduled massages. They had a temporary spa in a large suite, but just wasn't a great atmosphere. However, that was just unfortunate timing on our part. I'm sure the remodeled spa is very nice.

  • Stayed: April 2009, traveled with friends
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Thank TEEVEE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lynnmora, Hotel representative at Belmond Miraflores Park, responded to this reviewResponded June 16, 2009

Dear Guest,

Thank you for taking the time to share your feedback with us. We are very happy to ascertain that you had a wonderful experience at Miraflores Park Hotel. On the other hand, we apologize for the inconveniences during the temporary relocation of our spa. As you previously mentioned, this was because we performed some maintenance works on it.

The spa is ready now and we would be pleased to have you back here at the Miraflores Park Hotel to impress you with our improved spa services.

Best regards from Lima,

Angela Ayala
Guest Relations Manager

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Reviewed June 13, 2009

This is our second trip to Lima and to the Miraflores Park Hotel. We would have to say besides the luxurious accommodations, the staff at the hotel is outstanding. Patricia Pinillos, Guest Relations Manager and Aldo del Campo, Executive Butler went above and beyond the call of duty to make our stay very special. We felt like royalty when a private car, usually a Mercedes, would pick us up and whisk us off for dinner. Aldo arranged all of our sightseeing right on the spot. There was nothing that was not available to us. Because of Aldo and Patricia, we decided to return to Peru. Aldo booked our second trip for us with Peru Experiences paying great attention to detail to make sure we had the exact experience we wanted. Our trip and itinerary could not have been better.

Our return to the hotel was outstanding. Just as we remembered - even better. The restaurant manager, Andre, gave us personalized attention. The breakfast buffet was still outstanding. Our favorite table on the balcony, surrounded by glass walls, overlooking the city and the Pacific Ocean was a great spot to lounge over a cup of coffee and wake up to the cliffs and surf eleven stories below. The infinity pool was a great place to lounge after a day of sightseeing. Looking out over the edge and down on the cliffs of the Pacific ocean, let us relax, swim laps or just enjoy the view. We checked in and out of the hotel several times on this trip as we traveled all over Peru. Each time we returned, our greeting was more enthusiastic and our service better each time. Our last night, we had a wonderful surprise, an evening in the Presidential Suite. It was outstanding. Private balcony with our own private pool. Full dining and living room. A four person Jacuzzi in the bathroom, a sauna and a TV in the bedroom that automatically raised and lowered. And what a view! But the best part about the hotel is that the staff was the same, they all remembered us and greeted us like long lost friends. We feel we were at home when we stay here - what better reference for a hotel. This is not a cold, big city hotel, but a luxurious hotel with a warm friendly staff. At night, we would stop at Dr Jekyl and Mr Hyde's for a drink. Pam, "I am only a gurl", went out of her way to help me with drinks that I was taking back to our room. The rooms are immaculate. Housekeeping does a full clean twice daily, always with fresh towels, etc. Room service is prompt and the food is always delicious. We can't say enough good things about the Miraflores Park and their staff. Thank you Patricia, Aldo, Andre and the entire staff for making our stay very special.

  • Stayed: May 2009, traveled as a couple
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Thank Snubby97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lynnmora, Management Representative at Belmond Miraflores Park, responded to this reviewResponded June 23, 2009

Dear Guest,
We would like to thank you very much for choosing the Miraflores Park Hotel for your recent visit to Lima and for choosing Orient-Express.
We work hard to offer you the highest quality standards.
We really appreciate your comments and they motivate us to continue working hard to surpass the expectations of our clients.

Gratefully,

Angela Ayala
Guest Relations Manager
Miraflores Park Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2009

We arrived late at night and the customer service was amazing from the moment we entered the hotel. The suite was beyond our expectations and the bathroom huge. The city view was good and we could still see some of the ocean. Amazing breakfast and for some reason we were also given a free dinner in the hotel restaurant with no restrictions on what we could order - and it was delicious too! And on two occasions where mistakes were made, the management promptly fixed the situation and gave us free chocolates which was an amazing gesture. Great location within easy walking distance to Larco Mar and other attractions on the Costa Verde.

The only downside was if you asked for a taxi, they would offer you the hotel car first at an astronomical rate! Do not take it! It's about 20 times dearer than a registered cab off the street.

  • Stayed: April 2009, traveled with friends
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Thank MsOzTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lynnmora, Management at Belmond Miraflores Park, responded to this reviewResponded July 1, 2009

Dear guest,

Thank you for taking the time to share your feedback with us. We are very happy to ascertain that you had a wonderful experience at Miraflores Park Hotel.

On the other hand, regarding the taxi rates we would like to inform you that we recommend our clients to take taxis from the hotel -which we trust for security reasons- instead of taking one from the street where we do not have any guarantee of safety. We always bear in mind that whether it is after a long flight or at the time of leaving the hotel our guests deserve a comfortable trip to/from the airport.

Once again, we appreciate your comments and are looking forward to welcoming you in your next trip to Peru.

Sincerely,

Thomas Henseler
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2009

Since you walk in to this hotel you are transport in to an elegant yet relaxing atmosphere.
Everybody was so friendly and kind .Front desk people was very efficient and we got to meet the hotel manager Thomas Henseler which he so very welcoming and charming.This is our third experience in Orient Express Hotels in Peru and Miraflores Park lives to all the expectations of a Five Star Hotel.
Food was superb and they have an excellent wine selection, the brunch buffet was great.
We stay in one of the Presidential Suites and the decor and comfort of the room was great. The bathroom was magnificent and I must say I took the best showers of my life. Sauna room came in handy to help us relax after a soak in the jacuzzi. We also had a private pool in our terraze overlloking the ocean.We have 10 guests over for lunch including three children and they took care of all of us so well that we felt we were at home.
The spa area was small but very well done. The massage services were outstanding, making us think we had one of the best massages ever.
Can't wait to be back!

  • Stayed: March 2009, traveled as a couple
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Thank gaby603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lynnmora, Hotel Manager at Belmond Miraflores Park, responded to this reviewResponded July 1, 2009

Dear Guest,
Thank you very much for your comments. Reviews like yours encourage us to continue working hard to give the best of us on any service we provide to our clients.
We are looking forward to welcoming you on your next visit to Lima, Peru.

With best regards,

Thomas Henseler
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2009

Unfortunately, our stay at the Miraflores Park Hotel started off on a very bad note. We scheduled a pickup from the airport upon our arrival and even though the hotel had us arriving that day, whoever is responsible for airport pickups had our pickup scheduled for the next day. So we walked around the airport for awhile trying to find our car but had no luck. We then spent another 15 minutes trying to get the hotel staff to send us a car. They told it would be another 30 minutes to get a car to us so we decided to take a taxi instead. When we finally arrived at the hotel they were apologetic but didn’t pick up the tab on the taxi we had to take nor the expensive phone call I had to make to them to figure out what had happened. They did make one consolation in giving us a very late check out the next day but for a mistake like that I would have expected more from one of the best hotels in Lima. Onto the good things. They have a great pool on one of the upper floors that overlooks the ocean and the food we ordered by the pool was tasty and prompt in getting to us. They also arranged for a great tour guide for us for the next day. The food at the restaurant downstairs was also good. In addition, the location is in a great neighborhood and we felt very safe walking around the area. Overall, I’d probably still recommend the Miraflores Park Hotel but they need to work on their communication between different departments.

  • Stayed: January 2009, traveled as a couple
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Thank JMC77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lynnmora, Guest Relations at Belmond Miraflores Park, responded to this reviewResponded April 17, 2009

Dear guest,

Thank you for taking the time to let us have your feedback on the incident occured during your recent stay with us. We appreciate you letting us know what was not good at our standards and giving us the chance to improve our services for a truly unique experience.

Please be assured that we have taken the necessary steps to avoid future incidents of this nature. We would be pleased to have you back here at the Miraflores Park Hotel to impress you with our improved services thank you for your recommendation.

Best regards from Lima

Angela Ayala
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Miraflores Park

Address: Av Malecon de la Reserva 1035, Lima 18, Peru
Phone Number:
Location: Peru > Lima Region > Lima > Miraflores
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Lima
#1 Romantic Hotel in Lima
#1 Spa Hotel in Lima
#2 Family Hotel in Lima
#10 Business Hotel in Lima
Price Range: $318 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Miraflores Park 5*
Number of rooms: 89
Official Description (provided by the hotel):
There’s something special about a room with a sea view. Waking up to the image of sun-gilded waves in the morning. Watching the moonlight play along the surf late at night. When that sea view is offered by a hotel in a bustling Latin American capital city, it is something very special indeed. We’re willing to bet that there are few city hotels that can cite a string of palm trees as their closest neighbors. Set in a verdant garden atop a towering cliff, Belmond Miraflores Park is a true urban sanctuary. The hotel takes its name from the well-heeled neighborhood of Miraflores. This suburb of Lima is loved by locals for its luxury shopping and blooming six-mile boardwalk that borders the Pacific. It’s no coincidence that Miraflores translates to “Look! Flowers!” in English. Whether you’re with us for business or for leisure, Belmond Miraflores Park is destined to impress. There’s a sophisticated Executive Lounge on the tenth floor in which you can while away those work hours in style. ... more   less 
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Also Known As:
Hotel Miraflores Park
Miraflores Park Lima

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