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Crowne Plaza Lima
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Reviews (591)
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All reviewsgreat hotelwalking distanceupon checklate checkoutroom servicesmall poolbreakfast buffet isupgraded to a suitelarcomar mallnice breakfasthotel is locatedbusiness tripcomfortable bedparque kennedyexcellent locationtaxi serviceconvenient location
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289 - 294 of 591 reviews
Reviewed July 30, 2013

If you compare with JW Marriott, you will find better rooms, but much more expensive. So, that is the reason for my choice to Crowne Plaza. It's very well located, they have a very good service and a good breakfast for a reasonable price (around USD 200). They are remodeling and re-branding the hotel, so you can find some rooms with modern furniture and other with old furniture. I got one with old furniture, that's why I'm putting very good instead of excellent to this hotel.

Room Tip: Ask for the modern rooms.
  • Stayed: July 2013, traveled on business
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Thank cesarximenes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ninoscka Y, Guest Relations Manager at Crowne Plaza Lima, responded to this reviewResponded August 5, 2013

Dear Guest:
Thank you so much for taking the time to review our hotel. Our staff goes the extra mile to deliver great service and it is something we take great pride in.

Our renovations are almost done. We will be looking forward to your next visit so that you can enjoy our more modern and innovative look.

Sincerely,
Ninoscka Ybazeta
Guest Relations / Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2013 via mobile

My family and I stayed here after doing the Inca Trail and before our next leg in Peru.
The location is great and we were met at the doorstep and bundled in for a swift check in with a glass of champagne which was very refreshing and a nice touch.
The hotel is not new but is clean and it seems they have been upgrading. Our room was big and comfortable.
The next day the team in the lobby went out of their way to help us book a bus to Ica and to help out. One of them sat on the phone for half an hour to help us sort it.
In summary, great service and attitude by all staff and a decent stay.

  • Stayed: June 2013
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1  Thank Toby W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ninoscka Y, Guest Relations Manager at Crowne Plaza Lima, responded to this reviewResponded August 5, 2013

Dear Guest:

Thank you so much for your review about your stay in our hotel. Your feedback about the great experience you had while staying with us inspires us to continue delivering great service to our guests and going the extra mile to offer a wonderful experience. We will be sure to pass your kind words along our staff.

We will be looking forward to your next visit!

Sincerely,
NInoscka Ybazeta
Guest Relations Manager

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Reviewed May 20, 2013

Very nice located, nice service, nice restaurant....but $ 270.00/day plus taxes is a non sense. Isn't a five star hotel.

I stayed there in the last four or five years...but the price become out of the market for Lima, even if a beautiful city isn't New York or Sao Paulo.

  • Stayed: November 2012, traveled on business
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Thank Andre O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2013

Normally, I stay at the JW Marriott, but there was a 'secretarial malfunction...
So, the Lima crowne plaza? Lots of good things I could say- location is fine, nice and central, my room was spacious, bathroom was superb, well appointed, clean and plenty of towels. Room had iron & board - I just need them! Laundry service was prompt and the staff were generally nice and friendly...but their English is patchy.
On the downside! Lima public transport consists of barely roadworthy small buses, they ply their trade by dint of sounding their horn, one of the main roads runs besides the hotel and the horns sound full and frequent from 4 am to midnight!
Breakfast is pretty average, sometimes you can sit for 10 mins before anyone gives you any tea or coffee. Talking of which, the minibar is not stocked properly and there are not decent tea making facilities in the room.
One night the bell boy called my room at 00:30hrs telling me I owed them $50 for a man in my room! A long and angry conversation followed!! Finally, he realised he'd made an error & to be fair the hotel gave me an airport transfer as apology. In a strange way it summarised the place, they mean well and it isn't bad, it's just not quite the full deal for the 5 star price charged.

Stayed: May 2013, traveled on business
1  Thank Ian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ninoscka Y, Guest Relations Manager at Crowne Plaza Lima, responded to this reviewResponded May 24, 2013

Dear Guest:
Thank you for taking the time to comment on your stay. We are sorry to hear you had a less than pleasant time. We have taken the corrective measures to assure inconveniences such as the ones you point out do not happen again. If you would like to get in touch with us, please write to guestrelations@cplazalimahotel.com.pe. I will be more than happy to assist you further.

Sincerely,
Ninoscka Ybazeta, PR Director/Guest Relations

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Reviewed May 7, 2013

The new rooms are nicely furnished and comfortable. There are however a number of significant disadvantages to be a good business hotel:

a) Internet is very slow and unreliable.
b) The rooms are very noisy.

The service at reception and in the restaurant is very slow.

  • Stayed: May 2013, traveled on business
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Thank SHBBB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ninoscka Y, Guest Relations Manager at Crowne Plaza Lima, responded to this reviewResponded May 14, 2013

Dear guest,

Thank you for reviewing our hotel, your feedback helps us to continue improving our hotel. We are currently renovating our window insulation system in the rooms and in the process of changing our internet provider. We look forward to your next visit so you can enjoy our improved services as well as our already renovated Bar and Restaurant.

Sincerely,
Ninoscka Ybazeta
Guest Relation Manager / Public Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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