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“Bring your umbrella”
Review of Crowne Plaza Lima

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Crowne Plaza Lima
Ranked #25 of 228 Hotels in Lima
Certificate of Excellence
Melbourne, Australia
Level Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Bring your umbrella”
Reviewed February 6, 2013

The front entrance looks great, the rooms are very old and need upgrade.

After 3 complaints about the leaking air conditioner I gave up and allowed it to continue to leak on the floor. This was probably not the first time it had leaked as the room was smelly and damp. The trip out of the room became a trip under a waterfall and the nights sleep was a choice between very humid and hot or disturbed by the sound of dripping water.

This is a noisy city and the windows of the hotel do not help keep the noise out.

This is an expensive hotel and not worth the money. Do your self a favor and look elsewhere.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Lima, responded to this review, February 21, 2013
Dear Peter C,

Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. For this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

I look forward to hearing back from you very soon.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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530 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
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English first
Sebring, Florida
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed December 20, 2012

I am a IHG-Priority Rewards Platinum Member. I have traveled extensively overseas and have stayed at many IHG properties. I have never been treated like this at any other hotel. I was traveling with family and was asked to present photo IDs for each member, including my children. I did not have these available and was treated very poorly. They asked lots of personal questions that had nothing to do with my registration. When we arrived at 2:30 p.m. we were told room assignments had not been made and were asked to return later. No one helped with luggage, the employees were standing around just staring at us. My children, who are easy to please, commented that they didn't feel comfortable even staying. If you want good service with a hotel that treats you right, look elsewhere. There are plenty of options in Lima. If you have to stay here, make sure you bring plenty of ID's for every family member, even your children. After the interrogation you'll hopefully enjoy your stay!

  • Stayed December 2012, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank PeruTravelFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Lima, responded to this review, January 11, 2013
Dear PeruTravelFamily,

Thank you so much for taking the time to leave us your feedback. As a Priority Club Rewards Platinum member we greatly appreciate your loyalty to our brand and hotel. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 13, 2012

This Hotel was in a great area of Lima near a bunch of bars and restaurants and close to the ocean. The rooms were good size and it was very comfortable. The staff was very helpful and super nice. The restaurant at the hotel was decent but overpriced, with all the choices around I would not eat there.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jfv3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ninoscka Y, Guest Relations Manager at Crowne Plaza Lima, responded to this review, May 14, 2013
Google Translation
Estimado Huésped:
Gracias por sus comentarios. Estos nos ayudan a seguir mejorando cada vez más nuestra atención y servicio. En este momento estamos culminando la remodelación de nuestro Lobby para ofrecer un producto más moderno que supere sus expectativas. Esperamos su siguiente visita para que pueda disfrutar nuestros ya remodelados Bar y Restaurant.

Cordiales saludos,
Ninoscka Ybazeta
Directora de Relaciones Públicas / Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jacksonville, fl
Level Contributor
69 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed November 30, 2012

The most comfortable bed in Peru. Front desk made me feel like I was a queen. After traveling all morning and missing a connection in Lima found myself looking for a place to stay over night. Crown Plaza was perfect, the bed was so comfortable I didnt want to leave in the morning. The energy from the woman at the front desk lifted my spirits. Nice open business center, bar and restaurant.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ayannaluv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina
Level Contributor
53 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed November 19, 2012

The Crowne Plaza in Lima, Peru is a well-appointed hotel with comfortable and clean rooms. The hotel is not extremely large, but has plenty of amenities for the traveler. There is a lounge as well as a dining area available along with an Executive Lounge for frequent travelers that provides some nice food for breakfast and dinner snacks. The exercise room is in good shape with suitable equipment and there is an indoor pool as well.

The staff is very friendly and helpful. Absolutely no complaints with the atmosphere. The location is a few blocks from the water area where you can find shopping and dining as well as the JW Marriott hotel (which is quite a large and well appointed hotel, but also at a premium price).

A few travel thoughts on going to Lima.
1) I found that it was a better deal to exchange money at the airport or the hotel when in Lima rather than doing so at a U.S. departing airport. The currency exchange is located in the baggage/customs area of the Lima airport so you can get it easily before heading to taxi or other transportation and have it on hand.
2) Customs/immigration was not bad at all. I arrived late evening (11:00 pm) and was able to get into the lines just before it became very busy...although I imagine that a 20 minute or so wait was all that it would be. I waited about 15 minutes with no hassle.
3) Although the contracted taxis (for example CMV) are the way to go from the airport into town and even to some locations that may be harder to find, a simple "local taxi" can be had easily. Remember to bargain and set the price before you get in and by all means use common sense regarding when, where, and with whom you go or use, but it is a great deal cheaper. The licensed taxi providers charged about 28 local dollars to ride from Crowne Plaza to JW Marriott area, the "local taxi folks" asked for 8, settled for 6, and I paid them 9. Something to consider
4) Tips....generally 10% is the standard rate.

All in all, I would stay at the Crowne Plaza hotel again. It was relaxing and had all of my needs for business travel.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TCU61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague, The Netherlands
Level Contributor
63 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed November 5, 2012

After having read the reviews, I decided to book a room at this hotel. My experience seems to be different from the experience from others that stayed at this hotel. Having stayed in many better hotels in Miraflores, I don’t think I will return to this one or recommend it to anyone else.

The hotel is located in Miraflores, at a walking distance to everything. As everywhere at this location, there is a lot of noise outside. The hotel was clean, service at the front desk was excellent, I easily got a late checkout without additional charges, the breakfast buffet is good. The hotel as well as my room were a bit dated. My room was very small. Facilities were basic and dated.

Internet in the room and on the floor I stayed (I believe the 14th) did not work at all during my stay.

I had an unpleasant experience at the hotel restaurant. I arrived late at the hotel with guests and asked at the reception till what time the restaurant was open. I was told that they opened till 23:30, we arrived about one hour earlier so we decided to have dinner at the hotel as opposed to going to one of the many good hotels in Miraflores centre. That was not really appreciated by what I believe was the restaurant manager / main waiter who was already preparing the place for breakfast the next day. He was very rude, didn’t stop observing us with a very angry look in his eyes, offered service far beyond what you would expect at Mc. Donalds, was moaning very loudly ensuring that we could hear it, threw our dishes on the table, didn’t give us a decent table, turned out most of the lights, and so forth. Food wasn’t that good either. He could have simply requested us to go somewhere else, in which case we would have gone to many of the good restaurants in Miraflores.

Not what you would expect from a Crowne Plaza hotel. They have 5 stars painted on the wall, I guess this hotel should be rated 3 stars instead.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank O D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 26, 2012 via mobile

The hotel is of the usual high standard you'd expect from a Crowne Plaza.
We used our points for the stay and were given a lovely suite which was very clean and comfortable.
The staff were all very friendly and helpful and the breakfast was varied and very nice. The only problem was the noise from the street so worth asking for a quiet room at the back.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucinda74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Lima

Property: Crowne Plaza Lima
Address: Av. Benavides 300, Lima 18, Peru
Phone Number:
Location: Peru > Lima Region > Lima > Miraflores
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Lima
#20 Luxury Hotel in Lima
#21 Family Hotel in Lima
#24 Romantic Hotel in Lima
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Lima 4*
Number of rooms: 96
Official Description (provided by the hotel):
Now with a new image. Magnificently suited for business and pleasure, the Crowne Plaza Lima Hotel is centrally located in the heart of the financial, commercial, cultural and tourist district of Miraflores. Minutes from tourist attractions, beaches and recreational areas, as well as some of Lima s best restaurants. We are proud to offer 96 comfortable suites for business and leisure travelers. We look forward to welcome you to your home in Lima. Let us Pamper you with our personal and excellent service at the Crowne Plaza Lima. ... more   less 
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Also Known As:
Crowne Plaza Lima Hotel Lima
Lima Crowne Plaza

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