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“Great service experience”
Review of Swissotel Lima

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Swissotel Lima
Ranked #9 of 227 Hotels in Lima
Certificate of Excellence
Santiago
Level 1 Contributor
2 reviews
“Great service experience”
Reviewed August 6, 2013

Shared impression by many people I work with from different countries, this is a definitive benchmark in service quality around the world. From my arrival, welcomed with natural orange juice and a hot towel, to the check out, the experience was just great,

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Marcos M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,088 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
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English first
Level 4 Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 31, 2013

Have spent many nights at the Swissotel while in Lima for business. The hotel is great, the rooms are spacious and come with a lot of amenities. The customer service of the staff is great, they go the extra mile for you. Have received multiple upgrades, the executive lounge is a nice welcome. Breakfast is good and the restaurants are worth the try as well (try the lomo saltado).

Stayed August 2012, traveled on business
Helpful?
1 Thank B G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
Level 6 Contributor
279 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed July 25, 2013

The quality of the service at this hotel is wonderful. The comfort of the rooms is excellent. The staff is most courteous and very prepared to help. The doorman, the concierge, the receptionist are all very efficient and courteous. They prepare an excellent pisco sour at the bar. The breakfast be it in the restaurant or in your room is just outstanding.

Room Tip: try to avoid being close to current construction. The hotel is expanding and there is a new building...
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesandMarketingSLI, Gerente at Swissotel Lima, responded to this review, July 31, 2013
Dear guest,

We are delighted to read your comments about our service . Thank you for complimenting to our associates, positive feedback like yours is a valuable tool to improve our service. We will make sure to pass along your comments to our staff.

we look forward to welcoming you back soon.


Kind regards,
Katya Herting
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level 4 Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 22, 2013

This is by far my "home away from home" in Lima. The Swissotel Lima is a great property and conviniently located to my office. The great service I received started at check-in and continued throughout my entire stay. I was upgraded to the Executive Floor and was not disappointed.

If you are looking for a modern, brand new hotel, then the Swissotel would not be the first choice. However, if you are looking for comfortable rooms, classic decor, personalized attention and great service, then I highly recommend you give this hotel a try.

There is some construction going on as a new tower building is being built. However, I was not bothered by the noise as I was in the office all day.

Aldo and Fernando (and all the staff) in the Executive Lounge were great.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greg_TorontoCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesandMarketingSLI, Gerente at Swissotel Lima, responded to this review, July 31, 2013
Dear Guest,

We would like to thank you for choosing Swissôtel Lima. We appreciate your opinion on our service, it is a valuable tool to improve our service everyday.
We hope you choose Swissôtel Lima as your home away from home from now on.

Kind regards,
Katya Herting
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level 5 Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 20, 2013 via mobile

spend the first and last night of the trip and LOVED it. The team is very professional, pleasant and helpful. the rooms on the executive floor is what I expect from the top hotel - spacious, top maintanance, quite with a personal touch. Highly recommended to anyone that value a good experience. I will be back.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Orlyna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesandMarketingSLI, Gerente at Swissotel Lima, responded to this review, July 31, 2013
Dear Guest

On behalf of all of us, I would like to thank you for choosing Swissôtel Lima as your destination hotel and for sharing your comments with the members of TripAdvisor.
We are delighted that you had a very good experience, especially at the Executive Floor Rooms
Please keep us in mind for future trips to Lima; we look forward to welcoming you back soon.

Kind regards,
Katya Herting
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
Reviewed July 20, 2013 via mobile

The hotel is nice, and the staff are extremely attentive. This was definitely one of the best values I've found anywhere. Giovani, Erika, and Genesis made the bar area pleasant and comfortable. Locanda, the restaurant, was fantastic, and Gianni provided great service and recommendations. I highly recommend the suckling pig confit. Upgrade to the rooms that include the Executive Lounge if you are on business. There's great service up there to.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesandMarketingSLI, Gerente at Swissotel Lima, responded to this review, July 31, 2013
Dear Guest

On behalf of all of us, I would like to thank you for choosing Swissôtel Lima and for sharing your experience with the members of TripAdvisor.
We are delighted to read your comments about our service, our associates strive to make you feel welcomed at all times. Your kind comments will be passed along to Giovani, Erika, Genesis at Lobby Bar and Gianni at La Locanda
Thanks again

Kind regards,
Katya Herting
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 20, 2013

My Businesspartner and i have been there for a few Days in Lima (Peru), due our Company had several Conferences in the near Area. We both can say, that the Hotel is really good and all Services have been good. There was also Businesscenter available, wich was well outfitted. We also have been two Times in the Restaurant and also there, we did get a very high Standard. We can say that this Swissotel is top Class!

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FlyMeToParis22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesandMarketingSLI, Gerente at Swissotel Lima, responded to this review, July 31, 2013
Dear Guest

On behalf of all of us, we would like to thank you for choosing Swissôtel Lima as your destination hotel and for sharing your comments with the members of Tripadvisor.
We are enchanted that you had such a good experience, thank you for giving us that opportunity, your recognition is very important to us.

Warm regards,

Kind regards,
Katya Herting
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Lima

Property: Swissotel Lima
Address: Av. Santo Toribio 173 | Via Central 150, Centro Empresarial Real, Lima 15073, Peru
Phone Number:
Location: Peru > Lima Region > Lima > San Isidro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Lima
#5 Spa Hotel in Lima
#6 Romantic Hotel in Lima
#9 Luxury Hotel in Lima
#23 Family Hotel in Lima
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel Lima 5*
Number of rooms: 345
Official Description (provided by the hotel):
An elegant and modern luxury hotel, Swissotel Lima is located in the heart of San Isidro, the most attractive business, residential and cultural district of the city. Close to shopping and the central commercial district, Swissotel Lima is within easy reach of Lima's historical city centre and just seven miles from Jorge Chavez International Airport. This luxury five star hotel recently completed a multi-million dollar expansion, making it the place to be and be seen in Lima. Offering a luxurious Swiss touch with fresh, stylish accommodations, 345 rooms and suites are now available for your business or leisure stay. In addition to the newly designed rooms and suites, Swissotel Lima is proud to announce 12 meeting and function rooms are now available for your business or social event. Each venue includes cutting edge technology and immaculate design. Whether it's for a meeting, special event or wedding, with 12 spaces to choose from we ensure that your occasion will create memories to last a lifetime. No matter the reason, business or pleasure, Swissotel Lima's renovated swimming pool and fitness centre will keep you active during your stay in Lima. The Gym at Swissotel Lima allows you to work out while enjoying your favourite TV show or listening to your own music.If rest and relaxation is required, the remodeled SPA at Swissotel Lima has you covered. With an exclusive menu of body and facial treatments, 13 comfortable treatment rooms, including 3 VIP rooms with luxury features, our Spa offers everything you need to balance your energy. ... more   less 
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Also Known As:
Swissotel Lima Hotel Lima
Swissotel Hotel Lima
Lima Swissotel Hotel

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