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“Great location, excellent service”

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JW Marriott Hotel Lima
Ranked #3 of 232 Hotels in Lima
Certificate of Excellence
GreenLeadersBronze level
Reviewed January 10, 2014

We stayed for 3 nights over Xmas 2013 and again for 1 night on New Year's Day 2014. The hotel is superbly located near the beach at Miraflores. Rooms and beds are very comfortable. We were on the 18th and 25th floors for our stays, so it was very quiet. Very nice bar and sushi bar off main reception area. Very friendly and helpful service. The gym looked excellent, though seemed a little damp and musty, so perhaps needs better air-conditioning. Business centre staff were very helpful. I had an excellent massage at the spa. Our only minor gripe was that my wife found the pillows very firm - we probably should have asked for softer ones, so can't really blame the hotel for that.

Room Tip: We went high. The traffic is quite busy around the hotel, but the double glazing and sound proofing...
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  • Stayed: December 2013, traveled as a couple
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Thank Londona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter R, General Manager at JW Marriott Hotel Lima, responded to this reviewResponded January 22, 2014

Dear Guest,

We appreciate your taking the time to post your comments!! Thank you!! We are very pleased to hear how much you enjoyed your stay in Christmas at our hotel. Thank you for your comments about our product and service.

Please come back, we are at your service and look forward to personally greeting you again and offer you softer pillows at your request in order to fulfill your total satisfaction.

Walter Regidor
General Manager

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1,530 - 1,536 of 3,319 reviews

Reviewed January 9, 2014

for my stay in Lima this is my choice. Great Hotel fine restaurant and great view! The limo service provided is very professional and can get you around all the city. Definitively a place to be again. Of course is probably among the most expensive hotels of Lima. But no surprises and it's a JW Marriott! Breackfast is always amazing full of peruvian delicatessens.

  • Stayed: December 2013, traveled on business
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Thank AndreaDavoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter R, Guest Relations Manager at JW Marriott Hotel Lima, responded to this reviewResponded January 10, 2014

Dear Guest

Thank you very much for your fabulous reviews and for recognizing the value for the price paid at our hotel, one of the reasons why we must provide the highest level of service;

We look forward to serve you again in a not very distance future providing you not just a service in a restaurant full of Peruvian delicatessens but also a big training and relaxing room at our health club after a long day.

Thank you again for your wonderful comments!

Waldin Duran
Guest Relations

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Reviewed January 9, 2014

Location wise this is definitely a prime spot, directly across from a new shopping mall in Mira Flores, with beautiful ocean view. No one can argue that this hotel has one of the best views in Lima, if not the best.

The rest of the hotel - reception,rooms, breakfast and club facility leaves nothing to be desired.
The reception is located on the 2nd floor, to which there is no indication when entering the building on the ground floor, not even one sign. The concierge was not very friendly or helpful.
The rooms are impersonal and has the bare minimum in terms of furnishing. It looks a bit tired and outdated.

We opted for executive club rooms, which we do at most hotels that offer this, JW Marriot in Lima certainly has one of the worst club facilities that I have experienced, which made you wonder whether this is a pro and worth the extra money, or if you are just being locked in and forced to have breakfast in the club lounge which is much much too small for the amount of people taking the club facility. It was like a battlefield as customers were fighting for a seats, waiting in endless queues for coffee cups, glasses and cutlery. Once you have a plate - you turn around and the food trays are empty! only to wait an average of 15min for replenishment, if replenished at all...

Not even mentioning the pool - which is in plain words a pure disgrace. It is just unacceptable for a 5 star hotel of this name and stature to have a pool that it in essence a glorified splash-pool. I counted exactly 13 sun-loungers, some wooden some plastic.

The service is greatly disappointing, on our second day at this hotel, we walked into our room at 3:30 pm to find that it has not yet been made? We phoned housekeeping and asked if someone would be coming to make up the room, to which we received a response indicating that they will send someone, but the hotel is very busy, and it is weekend... In my mind it should work the other way around, if the hotel knows that they are fully booked, they should get some extra help in for that period.

If you do stay there for the view and location - rather do not opt for the club facility.

Room Tip: Full sea view would definitely be the best
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  • Stayed: December 2013, traveled with family
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3  Thank Karin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter R, Guest Relations Manager at JW Marriott Hotel Lima, responded to this reviewResponded January 13, 2014

Dear Karin

Thank you very much for taking the time to share with us your comments and your perceptions about our service at JW Marriott Lima; they help us to learn about our weakness and improve the quality of service for such important guests as you.

Definitely this is not the image we would like our guests take from us, and this is why we really would like you to know that we are taking steps in every point above mentioned, and take the necessary actions for our continuous improvement.

Again we thank you for the opportunity to know about your experience at our property

Waldin Duran
Guest relations

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Reviewed January 9, 2014

My family and I spent 3 nights here. The hotel is modern, new, bright and very comfortable. No complaints about the accommodation.
The location is fabulous. In the heart of Mira Flores, the most upmarket district in Lima. Right on the ocean with many walks available along the seaside and a very upmarket open shopping mall across the street.
Breakfast is excellent with huge variety of choices.Service is good too.

Overall, a perfect spot to stay in this otherwise large, predominantly dusty develpoing city of 10 million people.

Room Tip: All rooms face the ocean.
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  • Stayed: December 2013, traveled with family
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Thank Tokalosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter R, General Manager at JW Marriott Hotel Lima, responded to this reviewResponded January 22, 2014

Dear Guest


Thank you very much for your fantastic comments! You are right indeed when you mention that our location is fabulous! The wonderful view of the Pacific Ocean, and the walks along the seaside are very enjoyable!
We hope we can welcome you back in our hotel hopefully in the not too distant future. We genuinely thank you for your preference!!

Walter Regidor
General Manager

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Reviewed January 7, 2014

If you find yourself in Lima Peru on New Years Eve, as we did, you might consider this hotel which is directly across the street from the Mira Flores beach where crowds gather for fireworks at midnight. It's also the location of a small upscale mall filled with resturants.

The rooms are great, the outdoor pool area is very nice. They even had a great band playing in the lobby/resturant.

There are also bike and surfboard/wet suit rentals at the beach.

Room Tip: Ask for a room facing the beach. Sunsets are spectacular
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  • Stayed: December 2013, traveled with family
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1  Thank Skip1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2014

We loved our stay here. Had a corner room suite and the views were amazing. The hotel is fairly close to the city ceter - about 20 min and the airport is about 45 mi away. The neighborhood is toursit friendly and as recommend by my friend based in Lima, I would agree this is the hotel to stay if you are visitng Lima for a day or two.

Room Tip: Avoid using the pricey hotel car service. Just take a cab from across the street to get to the city...
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  • Stayed: December 2013, traveled as a couple
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1  Thank Travelllholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2014

We loved this comfortable well-situated Marriott! The staff, rooms, common areas, and breakfast were terrific. This was a welcome beginning and end to our Peru trip. We would recommend this property to anyone visiting Lima.

  • Stayed: December 2013, traveled with family
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Thank Lanpet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Lima

Address: Malecon De La Reserva 615 | Miraflores, Lima 18, Peru
Phone Number:
Location: Peru > Lima Region > Lima > Miraflores
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Lima
#2 Romantic Hotel in Lima
#3 Luxury Hotel in Lima
#3 Spa Hotel in Lima
#3 Family Hotel in Lima
#6 Green Hotel in Lima
Price Range: $229 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Lima 5*
Number of rooms: 300
Official Description (provided by the hotel):
Discover Lima from our Miraflores hotel - JW Marriott Hotel Lima. We offer a perfect setting to acquaint yourself with the upscale shopping and must-see attractions in Lima, Peru's vibrant Miraflores District. Our hotel boasting views of the ocean is near Playa Redondo, the pyramids of Huaca Pucllana and abundant parks. ... more   less 
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Also Known As:
Jw Marriott Lima
Marriott Hotel Lima
Marriott Lima
Lima Marriott

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