Well, the concierge at our hotel, the Crowne Plaza, tried to book a reservation at two other restaurants and finally was able to do so at this establishment. Based upon his repeated calls to us, we are sure he did make the reservation. The hotel even gave us a card for two free drinks at dinner. When we arrived, the young ladies at the door insisted no reservation had been made. At that time, we wondered a bit but having traveled half way across Lima, we stayed and a table was made ready for us within 15 minutes. The meals we had were fine, but really not worth the high prices charged by this chic establishment. Before we ate our dessert, we had an assistant manager call our driver (who worked at the Crowne Plaza, as taxis in Lima can be a poor proposition, if you're not a local - overcharging and in rare cases, robbery). He returned and advised us the taxi would come in 15 minutes. Forty minutes later, another assistant manager walked up to us, as we stood on the street in front of the restaurant and I requested he call the taxi again. I made sure I spoke with our taxi driver and he advised he would be there within 15 minutes. When our taxi arrived about 10 minutes later, our driver stated that he had only received the last call. Two breakdowns in service on one night causes me to conclude the restaurant is most deficient in helping visiting tourists. Also, one of the two English menus provided to us was sorted in a totally random fashion with entree pages and appetizer pages placed randomly in a manner that made it impossible to use (the menu is at least 16 pages long). I almost suggested the management ought to have someone who really is fluent in English check the menus, but as a visitor didn't want to upset them.
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