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“Lovely property”
Review of Hotel Vila Santa

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Hotel Vila Santa
Ranked #12 of 234 Hotels in Lima
Certificate of Excellence
Reviewed August 6, 2012

Although I wish it were in a more central Miraflores location, everything else about the property was near perfection. It was immaculate, the staff was gracious and accommodating and the bathrooms were divine. It is obvious that great care is taken with the details. Even the complimentary continental breakfast buffet was laid out with precision and the staff came in periodically to clean up and rearrange. I would recommend this property to anyone.

Room Tip: If you want to use the sauna in the room, you should ask for instructions.
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  • Stayed: August 2012, traveled with friends
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8  Thank Kelly5640
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesubu, Director de Relaciones con Clientes at Hotel Vila Santa, responded to this reviewResponded August 25, 2012

Thank you so much for your positive feedback about our Vila Santa Hotel ,We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay. Your feedback makes it all worth it.

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185 - 191 of 875 reviews

Reviewed July 24, 2012

Stayed here before joining another hotel as part of tour group. Thought the staff were extremely friendly and helpful. They were very helpful in organising a tour of the city with Haku tours for us for the next day. The called taxi's for us whenever we needed them and wrote out the addresses of where we were going to give to the driver. The room was clean and comfortable. Unfortunately our room was front facing with the main road outside. As a result it was quite noisy at night. Other than this I was very happy with my choice of hotel and would go back. I highly recommend this hotel for anyone visiting Lima.

  • Stayed: July 2012, traveled as a couple
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7  Thank NeidIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesubu, Director de Relaciones con Clientes at Hotel Vila Santa, responded to this reviewResponded August 25, 2012

We couldn't have said it better! Our first time guest's frequently find our hotel and instantly get to know our entire hotel, staff and accommodations like their own home. We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Your positive feedback makes it all worth our efforts.

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Reviewed July 22, 2012

As we were arriving to this hotel from the airport, and were leaving the nice Miraflores areas behind, we were concerned about the location of this hotel. It is on a very noisy, polluted street, and the area is not nice at all. Once we entered all of the concerns were gone. We only stayed for one night, and enjoyed our stay. We arrived at 10 AM, and our room was ready for check in. It was nice to take a shower, and settle. We gathered all the neccessary public transport information from the front desk staff. The bus that goes into Lima center is about a 20 minute walk. We walked to and from the hotel in the morning and at night, and felt safe. Breakfast was good your usual ham and cheese, fruitsalad, fresh bread, juices, coffeee, tea.The room was great, clean, quiet and supercomfortable. Our flight didn't leave until 1 AM, so after check out, the staff stored our luggages and arranged a taxi for us to the airport.
We recommend this hotel.

  • Stayed: June 2012, traveled as a couple
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7  Thank lovesouth42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesubu, Director de Relaciones con Clientes at Hotel Vila Santa, responded to this reviewResponded August 25, 2012

Thank you for your positive & genuine comments about our Vila Santa Hotel. Each one of our staff members strive to provide service and accommodations that exceed our guest expectations on every visit, every day for every guest. Your positive feedback makes it all worth our efforts.

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Reviewed July 21, 2012

This is the best kept secret of Lima. A very reasonable price for families, tourists or businessmen who need a very nice and clean hotel without all the big-name hotel price! An absolute jem. The Manager Jessica is a wonderful hostess and she runs a very tight ship! The employees follow her leadership and take care of the hotel as if they owned it, with everything spotless and clean, super ammenities that cover all the necessities, a great attitude, a super breakfast with hot eggs, ham, cheese, fruits, juices, tea, yogurt, bread, cereal and coffee, and very courteous and knowledgeable shouffers with very clean taxis. Very courteous and very concerned about your stay and comfort. I return again and again for business and there is only one hotel I come to, Vila Santa. Miraflores is close to all the important parts of Lima but there is good security in the neighborhood and lots of great restaurants; Italian, Peruvian, Argentinean Steakhouse, and a great local coffee shop for espressos and tea. Business center and wifi. Need I say more....

There is no reason to waste your money on any international name hotels when Vila Santa is all you need for a great night's stay. Jessica and her staff make you feel right at home. Everyone there works hard to make your stay a special one. You won't find anything this nice and especially for the price in the USA, Canada or Europe, which is why Peru makes a vacation real special.

Save the money you would waste on a big-name hotel and go and see the Museo de Oro or buy a ticket to Cusco or have a nice dinner at Larco Mar overlooking the ocean......that is money better spent by staying at Vila Santa.

Thanks Jessica to you and all your hard working staff!

Room Tip: Remember Lima is a city of 12 million that never sleeps, so if you want better sleep choose rooms aw...
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  • Stayed: June 2012, traveled on business
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9  Thank HawkMD530FF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesubu, Director de Relaciones con Clientes at Hotel Vila Santa, responded to this reviewResponded July 24, 2012

Dear Guest:
I appreciate your comment, It was shared with all staff and it is always a pleasure to serve you, The Hotel is grateful for your opinion about the customer service.
Thank you very much .
Yours sincerely,
Jessica Bustamante

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Reviewed July 20, 2012

Hotel Vila Santa is highly recommended if your planning to stay in Lima, Peru! We stayed there last July 16 to July and we love the place. Location wise its accessible to all shopping and touristic sites. The rooms and even the bathrooms are so nice and clean. The staff especially Susan and Ruth are so helpful and accommodating. One of their staff even accompanied us on our shopping spree and we really do appreciate that.

  • Stayed: July 2012, traveled with friends
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9  Thank Alberttan294248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesubu, Director de Relaciones con Clientes at Hotel Vila Santa, responded to this reviewResponded August 25, 2012

Thank you so much for your positive feedback about our Vila Santa Hotel ,We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay. Your feedback makes it all worth it.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2012

The location of this hotel is not the greatest indeed. When we arrived on June 30th, I asked the girl at the front desk for a quiet room, she gave us one facing Av. Benavides, needless to say the noise level was unbearable, not even earplugs helped. I also asked the same girl for my bill since I had to pay for my 3 night stay. To make a long story short, I had to take the calculator away from her because she had no idea what she was charging me. Instead of 3 nights, she wanted to charge me only for 1! The following day we were leaving very early in the morning to drive to Nazca and I asked for a wake up call that never happened. When the girl at the front desk saw me, she only said, "Oh, I forgot to call you". The only day we had breakfast at the hotel, breakfast was almost gone and had to wait for the girls to bring more rolls, ham & cheese. The coffee was cold and I saw some people eating tamales, when I asked for one they told me they were out. A few minutes later, some other people walked in and were served the same tamales they told me they did not have.
Look for other places to stay in Lima. There are other places in town that will offer you greater value for the same money.
DO NOT STAY HERE!

Room Tip: Choose another hotel!
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  • Stayed: June 2012, traveled as a couple
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5  Thank Rosa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesubu, Director de Relaciones con Clientes at Hotel Vila Santa, responded to this reviewResponded June 15, 2013

NICE HOTEL EXTREMELY NOISY

Dear guest

We regret that your stay in our house was not the best, but rather thank you very much for your honesty as the receptionist was new, so the error, the tamales served to the group were brought by themselves, that`s why we could not share, if not we would have gladly provided.
And even if you put "Do not stay here" appreciate your comment because it helps us see the points where we fail.

Thanks for writing

Customer Attention Area

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Reviewed July 5, 2012

The Vila Santa is indeed in Miraflores, but at the very edge and not in the upscale part of Miraflores (along the coast) -- I think the price reflects this difference. That being said, the hotel is quite nice and the staff is pleasant and helpful. One day someone was smoking in one of the rooms on our floor (although prohibited) and the smell was terrible, but the staff tried to correct the problem.

  • Stayed: May 2012, traveled with friends
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1  Thank tsheltont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesubu, Director de Relaciones con Clientes at Hotel Vila Santa, responded to this reviewResponded June 15, 2013

Dear Guest

We regret that your stay in our house was not the best, but rather thank you very much for your honesty as the receptionist was new, so the error, the tamales served to the group were brought by themselves, that`s why we could not share, if not we would have gladly provided.
And even if you put "Do not stay here" appreciate your comment because it helps us see the points where we fail.
Thanks for writing
Customer Attention Area

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Vila Santa

Address: Av.Benavides 2957 | (A dos cuadras del Ovalo Cabitos), Lima 18, Peru
Location: Peru > Lima Region > Lima > Miraflores
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 234 Hotels in Lima
Price Range: $49 - $87 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Vila Santa 3*
Number of rooms: 25
Official Description (provided by the hotel):
Vila Santa Hotel is not the largest or most luxurious one, but it is the best one when it comes to service. Our primary goal is to provide to you the best service and comfort so that your stay is bright, easy, and at home. Even more we will provide to you with the services that you need during your stay, so that you can concentrate in your business. We service our guests with a smile.We started out very small, but our commitment to our guests and determination to attend your demands brought us to what we are now. We are always looking for your feedback because it allows us to improve upon what we have already established Vila Santa provides you full-equipped guest rooms, designed to meet your comfort and relaxation needs. The courteous and efficient staff will do their utmost to make your stay a pleasant one.A famous Peruvian chef, Gaston Acurio, once said : "El mas o menos, no es suficiente para que el cliente regrese" (middle terms in service are not going to make customers to come back). We agree 100%.Therefore our commitment to you is from when you walk in, and we will be looking forward to see you back. ... more   less 
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