Stayed for one night with my wife and another couple. We had prepaid our room online, but at check-out they insisted on charging us extra for the room, as they had not charged us the correct rate. The amount was only $13, and we argued that we didn't wanted to pay this, as the hotel had not informed us of the extra charge after the booking was made or not even at check-in, but the hotel insisted on us paying.
Furthermore, the hotel had charged the other couple significantly more than the daily rate, and was not helpfull at paying back the money and refused to cover the extra cost the other couple had with their bank because of this....
So, watch out for your money if you decide to stay at this hotel!
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- Also Known As:
- Novotel Lima Hotel Lima