This is the first review I have ever written. I'm not normally one to complain, but the service at this hotel was just horrid.
My double room (which turned out to be a twin) had no glass in one of the windows. Cusco in winter is COLD! The room was freezing.
One of our party was arriving to Cusco by bus. After paying at the hotel for him to be collected by taxi, he arrived alone having waited at the bus terminal for the taxi to arrive. It never came.
We booked our trip to Machu Picchu with the hotel (My partner and I and my parents, in their 60's).
Our taxi to Ollantaytambo was 30 minutes late. Consequently, we almost missed out train. No apology was offered.
The way back was even worse. After being shuffled on to a bus and being told we had to wait half an hour, we were then herded to another bus (I use the term lightly). It was nothing more than a glorified combi. My parents, who suffer from arthritis, were squeezed into a vehicle not fit for 4 people, let alone 8. My mother was actually in tears from the pain in her legs as she couldn't move. The driver made several stops for phone calls, snacks etc.
Now, I'm no travel snob. I have travelled in far worse conditions, but when I was paying 180 US for the privilege, then I take issue. It was not the service that was advertised and was EXTREMELY uncomfortable. I could have (and should have) sorted it myself and saved $100.
I raised my concerns with the staff. The agent was apologetic, but the manager was RUDE!!!!!
It very nearly spoiled our trip.
OUr taxi back to the airport, again organised by the hotel, was 30 mins late again.
Location, as others have said, is great. However, I'm sure there are better options for the price!
- Official Description (provided by the hotel):
- Intiwasi hostel in Cusco Peru is a beautiful colonial house built at the end of the XVI century that has been restored and refurbished. This great structure preserves the typical characteristics of Cusco’s colonial archuitecture. The Hostel has 20 rooms and all rooms have their own private baths with hot water. The lobby has internet with computer to use, and also WiFi in the lobby and sitting areas. They have free breakfast, and if you book online they have free transportation from and terminal in Cusco to the hotel. The Hostal Inti Wasi is located at the main Plaza De Armas on Calle Del Medio #134 in the center of Cusco. The main Plaza is Plaza De Armas. This is the location where the two main Cathedrals are located and many eating places and shops. You can also walk to many of the tourist attractions from this location. ... more less
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