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“Just OK”

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Casa Andina Standard Cusco Koricancha
Ranked #49 of 164 Hotels in Cusco
Millicen
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Just OK”
Reviewed October 31, 2013

Well situated hotel but it has it's faults. Plumbing is poor, hot water is dodgy and the wifi is just.
We ran out of hot water on the day we left which was not ideal. Our toilet blocked

Breakfast was average and some rooms have no windows. We know this as we stayed twice and with room moves had the opportunity to try many rooms

Breakfast Staff helpful.

No free bottled water when we are told not to drink the water from the tap

Room Tip: Ask for a room with a window and ask about the hot water
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaAndina_CS, Propietario at Casa Andina Standard Cusco Koricancha, responded to this review, December 23, 2013
Dear guest,

Thank you for sharing your experience with our team. Your comments are indeed a major tool for improvement.

We regret to know we did not meet your expectations and for the inconveniences presented during your recent stay. We have shared your comments with our maintenance team in order to solve this matter immediately. Nevertheless, we truly apologize for any inconvenience this may have caused you.

On the other hand, we are glad our team was helpful to you and that you felt cared for.

We look forward to welcoming you back again in the near future.

Best regards,

The Casa Andina Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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634 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
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kentucky
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 5, 2013

This hotel was in a great location, very convenient to the Historical center, restaurants , shops and groceries. The beds were comfortable, large rooms...we stayed in two different rooms. Hotel staff was excellent and helpful. When our group returned to the hotel for one night, they had already put our luggage in our rooms. This was great for exhausted Machu Picchu travelers. Breakfast was just ok, not as good as some of the other Casa Andina Hotels we stayed at.

Room Tip: Ask for a room off the Main Street so it is quieter.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank gunnerdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 9, 2013

Don't expect 5 star hotels in Cusco! Casa Andina is one of the best choices in town, very good as a base for Incan explorations. Brakfast is good though not a wide selection of food. Overall hotel the hotel is comfy and in a good location.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mihai P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corozal, Puerto Rico
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 23, 2013

My wife and I stayed in this hotel for 4 nights as part of a trip that included several places in Peru, like Machu - Pichu. Staff was friendly and very courteous. No elevators , though only 2 floors.
Temperature in Cusco was a little bit cold for us that live in the Caribbean.
Nevertheless room was adequately warm. This is a small hotel, some walking distance from the main plaza and stores.. Room was small to our standards, including shower space. hotel was rather small but clean and well kept. Breakfast service was good and acceptable.
The street in front of the hotel, although narrow, has heavy traffic. This presents some security concerns. Stairs for the second floor need more lightning.

Room Tip: Ask for rooms in the first floor.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Benito A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 18, 2013

We stayed 3 nights in this hotel. It is clean, decent location and friendly staff.
The rooms are very noisy due to cracking ceiling/floor and each person going up/down the second floor makes a lot of noise. We changes 3 rooms and in all we heard this noise. People walk as lates as until 1am and start again from 4am so practically this goes on all night

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaAndina_CS, Propietario at Casa Andina Standard Cusco Koricancha, responded to this review, October 21, 2013
Dear guest,

We want to thank you for choosing Classic Koricancha for you stay.

We are sorry to know that you were not able to rest properly in your room. We apologize for the inconvenience presented regarding the noise. On the other side, we are pleased our staff assisted you properly.

Kind regards,

The Casa Andina Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan, Puerto Rico
Level Contributor
141 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed August 16, 2013

with so many options in Cusco, try to get something better than this place
we were put her by the travel agency Viajes Pacifico. the hotel is ok. the service is good, but not as good as other hotels we stayed. the location is not that bad, but there are many other hotels near the city center, where all the activity is.
the first rooms we had were really small and there was a leakage of water in the bathroom of one of them. you could easily hear everyone and everything outside the rooms. the bathrooms don't have anything to put your things over. just the toilet, the sink and the shower.
after returning From Machu Pichu the gave us another rooms. this time in a second floor. no elevator and after climbing hundreds of stairs in the ruins the least you want is to go up more stairs with your luggage.
the breakfast is average.
remember to ask for the safe's key. it is not digital, so you will need a key to close it. I don't know why, if the front desk staff knows this, they don't offer it from the begging so you don't have to go back there to ask for the key.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carlos_manuelsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaAndina_CS, Propietario at Casa Andina Standard Cusco Koricancha, responded to this review, October 21, 2013
Dear guest,

Thank you for sharing your feedback with our team.

We are sorry we did not fulfill your expectations in comparison to other hotels you stayed at in Peru. We regret to know you did not have a quiet stay in your room and would like to apologize for the inconvenience this may have caused. On the other side, we will definitely share your suggestion regarding the information that is given at front desk.

Once again, thank you for your feedback. This allows us to improve our service and make our guests stay more comfortable.

We truly hope we can welcome you back at any of our properties.

Kind regards,

The Casa Andina Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 3, 2013

We were put in this hotel by the travel agency Viajes Pacifico. Stayed here twice, on our way to & returning from Machu Picchu. The location is great, very close to Plaza de Armas and good restaurants. The front desk staff were generally okay, but a couple of them were quite unfriendly, very impersonal & aloof. The first room was very small. During our stay the first time, after we returned from the Sacsaywaman tour, good five hours from the time we left, we found the door to our room open and the room half cleaned. The room opened into a courtyard which could be used by anyone. When we informed the front desk instead of being sorry, they tried to justify by saying that probably the housekeeper was cleaning and would be back. He even had the gall to rudely ask me, "You didn't lose anything, did you?" The housekeeper never came back to finish. If we hadn't returned then, we don't know how long the room would have been left open! The second time, (though its Cusco, the coldest place we visited during our trip, the temp around 0 deg C early morning) there was no hot water. Didn't like the hotel & wouldn't go back!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SChaudhuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Andina Standard Cusco Koricancha

Property: Casa Andina Standard Cusco Koricancha
Address: Calle San Augustin 371, Cusco 84, Peru
Location: Peru > Cusco Region > Cusco
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Airport Transportation
Hotel Style:
Ranked #49 of 164 Hotels in Cusco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Casa Andina Standard Cusco Koricancha 3.5*
Number of rooms: 54
Official Description (provided by the hotel):
The hotel is removed from the traffic, hustle and bustle of the center but still just 3 blocks from Cusco Plaza de Armas. An atmosphere of spaciousness and serenity, spread across 2 sprawling, connected 18th-century manor houses and 2 peaceful interior colonial patios. Just steps from Koricancha (the Inca Temple of the Sun) and Santo Domingo church. Among our services we offer: Internet Center, Wireless internet service is available, ATM, laundry service and breakfast buffet. ... more   less 
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Also Known As:
Casa Andina Classic - Cusco Koricancha Hotel Cusco
Casa Andina Classic Hotel Cusco

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