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“Excellent service”

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Casa San Blas Boutique
Ranked #9 of 172 Hotels in Cusco
Certificate of Excellence
Reviewed October 1, 2013

We had a great experience at Casa San Blas. The hotel is pretty centrally located, so we were able to walk to a couple good restaurants, and the staff was very helpful - we realized our itinerary had an erroneous time on it and they were able to help us call and fix it, which I'm not sure I could have done with my broken spanish...The rooms were clean, the breakfast was fine, coca tea was on tap, which definitely seemed to help with the altitude. We even got the wireless in the room, which was super nice. I can't really comment on value, as we booked through an agency which rolled all our hotels together from all the places we stayed that trip.

  • Stayed: August 2013, traveled as a couple
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Thank Gerald M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 26, 2013

I recently had the opportunity to visit Cusco and stayed at Casa San Blas. It was perfect! The most charming hotel with many special features from hot water bottles placed in you bed at night to a delicious breakfast every morning. The location was perfect and we were able to walk to most places. I was traveling with a group and we had many last minute details to make our trip perfect. The staff made everything come together. At one point we needed to get 20 tickets to visit Manchu Piicchu and had about an hour to make it happen. The man at the front desk rode in a taxi with one of out team members and helped put it all together. I have never experienced such amazing customer service. If you are visiting Cusco you will love this hotel!

Room Tip: All rooms are beautiful, but the third floor has an amazing view.
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  • Stayed: September 2013, traveled with friends
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Thank Kim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

The staff was very helpful in moving our luggage and was very courteous. Breakfast was delicious. It was nice to have internet access from the hotel lobby. The staff at the reception desk helped our group in some of the logistics associated with transportation to the Cusco airport when we checked out.

  • Stayed: September 2013, traveled with friends
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Thank Eric O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2013

Nice hotel. Walking distance to main plazas. (Beware of the walk back if you plan to enjoy a day of shopping. Hotel is atop a seriously steep hill but there are lots of shops along the way to perise while you catch your breath.) Staff was awesome. Our luggage was lost en route to Peru. They showed great care to help make sure we were able to contact the airlines and follow our claim. Overall great stay. One of the best of our stays on Peru!

  • Stayed: April 2013
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Thank CourtneyTi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2013

Stayed here on 2 occasions and on both visits was initially put in the wrong room after booking a suite. Had to spend 1 night in a regular room as they had double booked. Service was very poor in resolving my problem. Suite room was very nice but the regular room was incredibly small. Breakfast here was very poor with very little choice.

  • Stayed: September 2013, traveled as a couple
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3  Thank Cassell28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Betsi C, Director de Relaciones con Clientes at Casa San Blas Boutique, responded to this reviewResponded September 26, 2013

Dear guest,

We were very surprised when received the comment you posted on Casa San Blas Boutique Hotel profile on Trip Advisor.
The thing is that we are not sure that you experienced what you described (a very bad stay and service) in our hotel.
We did not have any record of such an inconvenience. This is why we would really appreciate if you could double check and let us know if you certainly stayed in Casa San Blas Boutique Hotel (Tocuyeros, 566, San Blas, Cusco, Peru).

Thank you very much for your attention.

Best regards,
Marta Fernandez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

we stay at this hotel for 3 days and its only a 5 minute walk to Plaza de Armas. that's one of the reasons why I got the hotel. Rented a Suite and love it, it has two beds one in the first floor and another upstairs. Since it had a small kitchen, we decided to go the market and brought eggs, meat, ham, bread. yogurt. Mango Juice. we book our meals there the wholetime, we made snacks for us to take to the tours (Pisaq, Machu Picchu,

  • Stayed: July 2013, traveled as a couple
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Thank robertpuessi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

We stayed at this hotel on two different occasions during our vacation in Peru. It is a very cute and dainty hotel, that is built on a historical ground. The coca tea we got as a welcome drink was very nice, staff was welcoming, and the breakfast every morning was good. The hotel staff let us store our luggage there for 4 days, while we went to the Amazon forest in between our two stays. It is also close to the city center, and has good restaurants walking distance from there.

  • Stayed: December 2012, traveled with family
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Thank shilpa_desai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa San Blas Boutique

Address: Tocuyeros 566 | Cuesta de San Blas, Cusco 05184, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Airport Transportation
Hotel Style:
#10 Family Hotel in Cusco
#14 Best Value Hotel in Cusco
#20 Romantic Hotel in Cusco
Price Range: $76 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Casa San Blas Boutique 3*
Number of rooms: 18
Official Description (provided by the hotel):
Casa San Blas is the first Boutique Hotel in Peru since 2003. Our cozy and intimate colonial house located in San Blas mingles the comfort and luxury with the customized service so you feel as home. Our philosophy in Casa San Blas, moreover, is that our guests have a real contact and experience with our traditions and knowledge. Thus, our guests admire elements of Peruvian culture such as traditionally hand-made weavings which are showcased throughout all our rooms and halls. We have also built a terrace balcony on the third floor to allow great views of the city of Cusco both day and night. ... more   less 
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Also Known As:
Casa San Blas Cusco
Casa San Blas Hotel Cusco

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