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“Good value in Cusco”

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Tierra Viva Cusco Centro
Ranked #16 of 165 Hotels in Cusco
Certificate of Excellence
Easton, Maryland, United States
Level Contributor
95 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Good value in Cusco”
Reviewed August 13, 2014

The Tierra Viva Cusco Centro is an excellent value for the price you will pay, and though we had an issue or two, I recommend it and wouldn't hesitate to stay here again

Pros:
The hotel has a very solid location, maybe five blocks from the Plaza de Armas and within walking distance of essentially everything: the "centro" in the hotel's title is not an embellishment.
It also provides an excellent buffet breakfast, with a variety of hot and cold options, and dependable Wi-Fi within the room price. And that price is very decent -- we spent 90$ a night, and got a lot of value for it. In addition, the room, bathroom, and bed were very spacious, and the public spaces are quite attractive.

Cons:
It got very very cold in the hotel at night and our in-room radiator was not up to the challenge. When we asked the front desk staff to help us fix it, they were friendly but never came. That was a bummer when I was shivering all night. In addition, while several members of the staff were friendly and helpful, we were put off somewhat brusquely when we asked if we could change money at the front desk. It wasn't a big deal (and frankly I'm glad of it, as the local money exchanges gave a great rate) but between that and the lack of help with the radiator I was a little miffed.

The Bottom Line:
Though my stay was not perfect, the small issues didn't overshadow all the good things I got for my mere 90$. I loved Cusco and I really liked how this hotel allowed me to explore the city and then come back for some good breakfast, bed, and WiFi. I'll just bring a spare blanket (or three) next time

  • Stayed August 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Centro, responded to this review, August 19, 2014
Dear James K,

Thank you for sharing your experience at Tierra Viva Cusco Centro with other travelers and for having stayed at our hotels.

We regret that your stay with us was not 100% satisfactory and we hope to have the opportunity of serving you again, at any of our hotels Tierra Viva, in the near future.

We hope to welcome as our guest again soon in Lima, Cusco, Arequipa or Puno!

Best regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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848 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
Miami, Florida
2 reviews
Reviewed August 13, 2014

I stayed at the Tierra viva Centro hotel in Cusco in July this year before and after a trek to Machu Picchu - the service was excellent - staff friendly, respectful and helpful - and they safely stored my luggage while l completed the trek -l would highly recommend this wonderful hotel, sue Mcconnachie (australia)

Room Tip: All the room locations seemed fine to me
See more room tips
  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Tigers1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Centro, responded to this review, August 19, 2014
Dear Tigers1234,

Thank you for your excellent comment!! We are very happy to know that you really enjoy your stay with us at Tierra Viva Cusco Centro.

We hope to have you again at Tierra Viva very soon!

Kind regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
211 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed August 11, 2014

We stayed at this hotel before and after doing the Inca Trail, and they kept our luggage when we did the trek. It is a nice hotel, in the centre of Cusco, on a busy road. The room was a bit small. A the bed is huge! It feels like two queen beds and could fit four people! It is really unnecessary and takes a lot of space. The bathroom is nice, good shower. The hotel is a bit loud though. Our room didn't face the road, but the noise was from the hotel - cleaning, repairing, other customers, etc. Breakfast is adequate.

  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Charlotte0011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Cusco Centro, responded to this review, August 12, 2014
Dear Charlotte0011,

Thank you for your excellent comment and for having stayed at Tierra Viva.

We hope to have you again, at any of our hotels, in the near future.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brea
Level Contributor
71 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed August 1, 2014

We stayed in this hotel three nights during our tour. Very clean rooms.
The first night we were given room 202 on the second floor (no elevators...). The room was architecturally interesting with a small loft reached by wooden steps.
The bathroom in this room was so tiny and the bathtub VERY slippery. Also, you could not really open the window, as the room was facing the street and had some type of shutters on the window.
In the morning we went back to the reception and asked for a room with a shower. After trying to explain what we really want, we were told that all rooms have a bathtub. But, they were very accommodating and offered us another room - 305 and even went out and bought a mat to place in the bathtub. This room had a nice size bathroom and was facing a courtyard. Windows can be opened.
The breakfast could be improved, though. There is not much selection to start with, and there is always something missing - mugs, fruit, etc.
Again, the front-desk staff is totally awesome and the daytime bell boy is the nicest person of the lot.

Room Tip: As I mentioned above, room 202 is not recommended. 305 is a much better choice.
See more room tips
Stayed July 2014, traveled as a couple
Helpful?
Thank LovestotravelCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Centro, responded to this review, August 4, 2014
Dear LovestotravelCA,

Thank you for sharing your experience at Tierra Viva Cusco Centro with other travelers and for having stayed at our hotels.

We really value the feedback from our guests because it helps us improve our service every day. We are committed to ensuring that every stay at Tierra Viva Hotels is as pleasant as possible.

We hope to welcome as our guest again soon in Lima, Cusco, Arequipa or Puno!

Best regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washignton DC
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 30, 2014 via mobile

Clean, nice rooms, great location, and friendly staff, but breakfast was almost never available. Either there was still no food, or the food was already gone. We tried at 5am, 7am, 9am - no luck. Sometimes you could get pastries but no coffee, sometimes eggs but no fruit, and sometimes no silverware or napkins. Three days - three misses.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kusatzu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Centro, responded to this review, August 4, 2014
Dear Kusatzu,

I have read your comments carefully and I would like to thank you for taking time to let us know your impression and the inconvenient you had with our breakfast during your stay at Tierra Viva Cusco Centro.

Please accept our apologies for the unhappy events that you have described.

We really value the feedback from our guests because it helps us improve our service every day. We are committed to ensuring that every stay at Tierra Viva Hotels is as pleasant as possible.

Hope to welcome as our guest again soon.

Best regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 27, 2014

My friend and I stayed at Tierra Viva Cusco Centro for the total of 8 nights during the two weeks period. We were checking in the hotel three times in between of our treks and retreats. The hotel is nicely located close to the center but far enough to avoid the noise from discos and other festivities. In some rooms you can still hear the noise from the street but the hotel staff was very accommodating and helpful to find a quiet room for us. We can't thank enough Lucy and Luis who work at the reception. They were negotiating with trekking and tour companies for us, suggesting activities and restaurants and doing everything to make our stay comfortable and enjoyable. The breakfast was also good and two different hot teas were always available in the lobby. There is a very nice bakery across the street from the hotel, very inexpensive and popular among locals. The Internet connection was good, the showers were excellent, the rooms had heaters, it was very warm. I will definitely stay in this hotel again. Thank you!

Room Tip: Ask the front dest for a quiet room
See more room tips
  • Stayed July 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank rmtgs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Centro, responded to this review, July 30, 2014
Dear Rmtgs,

Thank you for your excellent comment!! We are very happy to know that you really enjoy your stay Tierra Viva Cusco Centro.

Our mission at Tierra Viva is to contribute to make everyone´s trip an unforgettable experience. That means, that we will do whatever is in our hands to help our travelers to enjoy the city they are visiting.

We hope to have you again at Tierra Viva very soon!

Kind regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Balneario Camboriu, Brazil
Level Contributor
107 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed July 25, 2014

Clean, organised, very good assistance, modern rooms despite old building, well-located, what's more?
They pick-up up us in the airport (free service), Assistance very good from all employees.
Breakfast's so gerar in pleasant room.
Bath room amazing: have bathtub and water is só hot!
I do recomend this hotel, a well cost-benefit one.

  • Stayed July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Maffessoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Centro, responded to this review, July 30, 2014
Dear Maffessoni,

Thank you for sharing your experience at Tierra Viva Cusco Centro.

We hope to welcome as our guest again soon in Lima, Cusco, Arequipa or Puno!

Best regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tierra Viva Cusco Centro

Property: Tierra Viva Cusco Centro
Address: Calle Cruz Verde 390, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #16 of 165 Hotels in Cusco
Price Range (Based on Average Rates): $
Hotel Class:3 star — Tierra Viva Cusco Centro 3*
Number of rooms: 20
Official Description (provided by the hotel):
Our hotel has 20 spacious and comfortable rooms located in the center of Cusco. Only 2 blocks away from the Mercado San Pedro, 1 from Plaza San Francisco and only 3 blocks away for Cusco´s Main Square. ... more   less 
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