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“Terrible service + lethal food poisoning from the cheap buffet they sent us to ”

Chaski Peru Trek - Day Tour
Ranked #554 of 699 Outdoor Activities in Cusco
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: We are a professional Tour Operator in Peru and our office is located near to Main Square in Cusco. We are a Peruvian owned business and our team consists of professional tour guides who all speak Spanish, English and the local dialect Quechua. We have a 10 year experience in organizing hiking tours to Machu Picchu, Huayna Picchu, Maras, Moray, Salineras, Salkantay, Lares trek, Cusco City, Sacred Valley and many other tours in and around Cusco.
Reviewed October 31, 2016 via mobile

We booked 3 tours with Chaski Peru Trek; the rainbow mountain, half day moray and full day sacred valley tour. The tours themselves were fine and the guides nice (good enough English, professional). You just get grouped into big buses, so it really doesn't matter what agency you book with.

Poor Organisation:

It is the organisation and service from Chaski themselves that I am rating as 0/100. For each tour we would show up at the given time at the Chaski office, and stand there for at least half an hour with little/no communication. The touts stood right next to us, but they are only interesting in finding new customers, not looking after booked/paid customers.

One day a woman collected us, to then leave us on another corner, then hand us over to someone else to walk us another block, before we were handed over to another woman to put us onto the bus!
Another day we asked if we were supposed to go with a woman who was collecting people around us - to which we were told no. Well half an hour later she was back and we'd nearly missed the bus! Every passenger is congregated in the same meeting place 2 blocks away, so why on earth can we not just arrive there for 9am without all of the hassle and hour of wasted time?

Poor customer service:

Our friend left his $300 sunglasses in the breakfast/lunch hut on the rainbow valley tour. We popped in to the office the following morning to ask them to contact the place, if not via phone then via a guide as tours go every day. They literally couldn't care less. They just said they'd never find them. We asked if they could call, and they refused. It was horrendous service.

Food poisoning from cheapest buffet place:

Finally, the worst part was to come for us on our last tour, the sacred valley on 5th October. Chaski did NOT tell us that there was an choice of buffet restaurants in urubamba. They simply said buffet lunch was included. (Our friend's agency told him they were sending him to a more expensive but 'clean' one!) Fast forward to lunch time, and our guide explains to the bus that we will be making 4 different stops to drop passengers at 4 different buffet restaurants. What a ridiculous way to do it! I presume this must happen as all the agencies use different restaurants. Our names weren't on the list (typical of Chaski organisation it seemed) so our guide called them, and they confirmed that we were to go to the last buffet restaurant. Well, on walking in and seeing the food, it all looked awful, and on tasting it, it was even more awful. Some salad (I didn't take but my boyfriend did), cold cous cous, cold pasta, a cold meatball in tomato dish and a tepid flavourless chicken curry dish. It all tasted disgusting. The whole place and kitchen (if you can call it that) looked really unclean. And after forcing a bit down because we were hungry, I immediately said it wasn't sitting right in my stomach.

Fast forward 24hrs when we were actually in the Machu Picchu site (a long awaited day) and my boyfriend and I came down with the worst food poisoning imaginable, suspected salmonella. I needed assistance from the Drs onsite at Machu Picchu. We then had to be attended by a medical team in our hostel in Aguas Calientes for 3 days.

I called Chaski from our hostel to explain that we wouldn't be able to make our transfer back to Cusco with them from Ollantaytambo, but the man who answered didn't speak sufficient English or know what I was talking about and kept saying he was looking for our receipt. After two calls I had to give up.

I've done a full search on all urubamba restaurants online and have even looked through pictures but I cannot find this restaurant name. It was the last one that the bus stopped at, and there seemed to be a man and woman running it and 2/3 people serving out stingy portions. You needed a voucher for main and then a voucher for dessert for some reason, though desert was nothing more than rationed out slithers of stale cake. Please just be really careful and ask for the name of the restaurant you're going to be sent to and look up reviews online.

Date of experience: October 2016
Thank Paradise606268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 8, 2016

We arrived in Cusco without having done any research on day trips to Machu Picchu, having heard it was pretty easy to book a few days before. We went into a few different offices in the Plaza de Armas and found Chaski, and worked with Freddi to book the trip. He doesn't speak any English but luckily I was able to communicate in my elementary-level Spanish to book the tour. Freddi was so nice, and outlined all that the tour would include and it was perfect and just what we needed, especially for booking so last minute for the next day.
There were 4 of us in our group, and we were picked up right at our hotel at 3:30am the day of, and transported to the train station about an hour an a half away. Upon arrival at the train, we had 4 seats together and took the hour train to Aguas Calientes. At Aguas Calientes, there was a woman waiting for us with our names on a sign and she took us to get the bus tickets and tickets for Machu Picchu. The bus line was only about 10 min long and took us directly up to MP. There was an English speaking guide waiting for us, and we toured for 2 hours with about 10-12 other people. It was perfect and just what we wanted. After the guided tour, we had a few hours to explore on our own, and went back to the town of Aguas Calientes for a late lunch before taking the train back home. After the train, the van took us back to the Plaza de Armas and we were able to get a cab home around 10pm. The tour was $240 per person, and included everything (except for food). It was much cheaper than the other quotes I got from other companies. I'm not sure what else would have been included for a higher price. This was great and I would highly recommend.

Date of experience: June 2016
1  Thank Casey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2015 via mobile

In Cusco we bought a night-busticket to Puno. The man told us it was a tourist bus that went directly to Puno - with no stops. He showed pictures of a nice looking bus.
But this was all a lie. It turned out to be a crappy bus, and it stopped everywhere!! A bad driver who went way to fast on the road.. Some creepy local people watching us.. No sleep that night. We payed 45 soles, and the actual price was 20 soles..
So please beware for this company!!!

Date of experience: November 2015
Thank 1Happytraveller37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MACHUPICCHU T, Propietario at Chaski Peru Trek - Day Tour, responded to this reviewResponded June 3, 2016

This comment does not belong to my company of trips of tourism and the written thing is totally false

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Reviewed November 21, 2015 via mobile

We booked a bustour from cusco to puno. We made clear that we wanted a "non stop" bus. The salesmam showed and told us that he have a touristbus. We finally arrived at the busstation and we ended up at a localbus with plenty stops. We payed more than the dobbelt for such a localbus.

Date of experience: November 2015
Thank Alex R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MACHUPICCHU T, Gerente at Chaski Peru Trek - Day Tour, responded to this reviewResponded June 3, 2016

Equally this is a false comment and we you do not know of her swindle of his passage of bus this a competition towards my company of trips and gives an image villain of my company

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Reviewed September 6, 2018
Google Translation

Date of experience: August 2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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