The service here is great. All the customer facing staff we came across spike and understood English well. They were pretty helpful with any questions we had.
The place isn't that close to the Plaza where most is the things happen but it's only 4 or 5 sol ride away and taxis are everywhere. If you're planning a trek, walking to the Plaza from the hotel is a good way to see the place as well as get your body ready for a trek in that altitude. They sell little oxygen tanks if you need it and the coca tea is free and always available near reception.
Although, a few nights when we were there we had to inform the staff 15 mins before we had to take a warm shower because groups were there.
All in all, a very pleasant stay.More