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“Beautiful hotel with amazing staff!”
Review of El Mercado

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El Mercado
Ranked #20 of 172 Hotels in Cusco
Certificate of Excellence
Reviewed May 17, 2014

Our small group arrived in Cusco a bit tired and feeling the effects of the high altitude. We were welcomed by the hotel manager and front desk staff and served tea in a lovely interior courtyard. before heading to our rooms. In the evening, when it gets cool, the fire pit in the courtyard is lit and the atmosphere is magical.
With spectacular common spaces, excellent on-site restaurant and well designed rooms, you feel in the lap of luxury. Our room had ultra-comfortable beds, great rain-shower and amenities. the housekeeping staff keep you supplied with complimentary water and little treats on a daily basis. The choice of food and service in the breakfast room was amazing. Fresh fruit smoothies, crepes or omelettes made to order and buffet selection were just what the doctor ordered to help you start your day in wonderful Cusco.
Food served in the hotel restaurant was delicious and the atmosphere/design was interesting and comfortable.
But the best attribute of this establishment is the staff. Everyone from the doorman, front-desk, management, house-keeping, restaurant personnel and breakfast room staff were very efficient and friendly. You really felt that they wanted you to have the best stay possible as they remembered previous requests and went out of their way to help.
Bravo El Mercado, Cusco city :-)

  • Stayed: April 2014, traveled with friends
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Thank excentrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 14, 2014

Just a couple blocks from the Plaza de Armas. Rooms are new and perfect with hot water heat in the walls. The best shower ever and a wifi unit in each room for perfect reception. The included Breakfast was the best - everything was perfect. We stayed 2 night and left for the sacred valley. Upon our return to Cusco, we had booked the 5 Star Awrana just for a different experience. That was a mistake and we wish we were back at El Mercado

Room Tip: Make sure they give you a room that is not on the street. Those Peruvians use their horns way too m...
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  • Stayed: May 2014, traveled with family
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1  Thank SandFlogger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2014

What a great find! We stayed three nights as part of our pre-trek acclimatisation and were pleasantly surprised. The hotel itself is newly opened so the rooms are lovely; clean and well equipped with tea and coffee makers, TV and very good free wifi. The bed was large and a comfortably hard mattress, with plenty of pillows made for a great sleep. We were upgraded to a suite and were lucky enough to have a spa bath as well. The decor at the hotel is quirky and modern. We've stayed at three different hotels in Cusco and it's nice to stay somewhere that is modern. Other hotels have been very good but not as contemporary as this. The breakfast is modern too. For example, there is a fruit stand with a huge selection of fruit and juicers - very cool. The breakfast is delicious; a wonderful selection of fruit, cereals, traditional hot foods, pastries, eggs (cooked to your liking) and crepes.
There's a great courtyard that's decked out with comfortable couches and is perfect for relaxing in the afternoon sun.
Great location as well; It's about a ten minute walk to Plaza de Arms and there's a big supermarket about one minute around the corner.
Stay here if you want something a little more modern, whilst maintaining quirky Peruvian touches.

Room Tip: Rooms with windows opening onto courtyard may be a little noisy
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  • Stayed: May 2014, traveled as a couple
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Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2014

We started and ended our 8 day trek in this lovely hotel in Cusco. Recently opened, it still has a few growing pains, but one those are ironed out a lovely comfortable quiet hotel to get acclimatized for the high altitude trekking and to enjoy yourself in your own private jacuzzi when the trek is over.

When you arrive at the hotel you are welcomed with a nice CoCo tea and sit by the fire as the check in process begins. Once all paperwork is done, the bags are brought to your room. As in most hotels, you can have standard, upgrade, Junior Suite, Family Room, Suite etc. We opted for the Junior Suite as it had in room fire place and jacuzzi. Unfortunately it is not a wood fireplace, but a gas one, but the ambience was there.

The in room jaccuzzi was lovely and needed after the walks. You have to get there early in order to have enough hot water.... one of the minor problems... out of 6 jacuzzis over the period of time we spent there, only 2 were cold!

Night time turn down service was great and everyone got a handmade basket with chocolates. We also had a fruit basket in our room.

Breakfast is included and it wonderful. Everything organic and fresh. My favorite was Nadia's juice bar. She freshly makes a concoction of any fruit or vegetable she has on stock. An herbal tea bar with a mixture of plants to help with altitude sickness was also a nice treat. Eggs made fresh to your liking and fruits, meats all nicely displayed.

The full service restaurant was nice. Service very slow, but people friendly. Not a huge choice of options, but what we did eat was very good. Try the fresh lake trout.

¨Piscou Sours very good and their house wine tasty.

All in all a good experience,
The growing pains: enough hot water for the hotel, when we came back after our trip the fireplace in our room was not working and each night we had sewage odors in the room, staff new about it and came in to put the water taps on. So, they are trying!

Room Tip: Go for the Junior Suite, only a little bit more expensive but definately worth it.
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  • Stayed: April 2014, traveled as a couple
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Thank polarbearpenguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2014

Nice hotel a short 5 minute walk to the town centre, although most hotels in Cusco are. It appears to be recently built/renovated so rooms are in good nick. Overall the hotel has a bit of character.

Although relatively new the rooms are very small. Service was generally good but inconsistent at times.

Overall a very nice hotel that would have achieved a higher score if it had represented better value for money.

  • Stayed: March 2014, traveled solo
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1  Thank Espresso74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2014

You better be VERY sure you're staying here, because the normal 24-48 hour cancellation policy doesn't apply at this hotel. I found the hotel and staff to be fantastic, and had booked an additional 5 nights for April 17-22.
I was raving about the hotel and staff, until I found myself having to depart early due to complication of AMS. As soon as I returned to the USA, which was at least 7 days prior to the date of occupancy, I canceled the hotel/room, but to no avail. 30-day refund policy? I mean, seriously? REI was great and they at least got me 18% back on the price per night, but I find it incredulous that they may be double dipping, and I've traveled throughout the world and I've never encountered a 30-day cancellation policy in hotels. I say; "Bad for Business." What say you?

Room Tip: Take on a room on the fifth floor if you like a good night sleep. Dog fighting in the alley is freq...
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  • Stayed: April 2014, traveled solo
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3  Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2014 via mobile

Beautiful hotel. Walking distance to everything, lovely internal courtyard & lounge area, all staff friendly, polite & professional, room service always done in the morning & spotless. Very comfortable bed & pillows. Everything about this hotel was perfect.

  • Stayed: March 2014
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Thank Kim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Mercado

Address: Calle 7 Cuartones 306, Cusco 84, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 172 Hotels in Cusco
Price Range: $143 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Mercado 3.5*
Number of rooms: 31
Official Description (provided by the hotel):
The elegant and welcoming El Mercado is located three and a half blocks from the main square of Cusco. Formerly part of the old farmer’s market, El Mercado has been designed to incorporate some of the element of the market, both in its original decor, friendly casual atmosphere and innovative cuisine. With only 32 rooms, El Mercado provides the best of colonial and contemporary architecture, all the latest comforts and truly exceptional service. ... more   less 
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