We stayed in Rumi Punku thru a booking by our travel agency and were extremely happy with our experience.
They went above and beyond in terms of service. My husband and I left Cusco for Lima and didn't realize we had left our camera battery & charger in the wall plug and called them upon arriving in Lima about it. They promptly handled our call and the manager, Jesus, made arrangements to get it back to us via another guest. We know it couldn't have been easy to impose that on their guest and we were really lucky that it all worked out. The manager not only followed up quickly with emails and called us to remind us but also called to confirm. I am amazed by their level of thoroughness!
As for the rooms, the heat worked well. They held our luggage and had it ready in the room for our return from Aguas Caliente/Machu Picchu. Breakfast was good & eggs were made to order. We loved the slippers & robes in the room and everything was clean. The location is near plaza de armas and extremely convenient. I would not hesitate to recommend Rumi Punku to anyone! More
- Free Wifi
- Breakfast included