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“6 night stay”

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El Dorado San Agustin
Ranked #46 of 172 Hotels in Cusco
Reviewed June 13, 2012

This Hotel was clean in a good location and the first impressions were good.
However the constant noise was a nightmare and the breakfasts left much to be desired the staff were very hazy with there english and found it quite difficult to understand us and other english guests. We and others swapped rooms because of the noise until the point we just gave in.
I strongly advise if you are traveling with llama travel to upgrade to the casa andina as the guests there said it was ok, where as the majority of hotels suffered with noise until the early hours.. Hope this is useful information.

Room Tip: Upgrade to a better hotel.
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  • Stayed: May 2012, traveled as a couple
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Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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86 - 92 of 501 reviews

Reviewed June 12, 2012

Positives: very clean, decent breakfast (but TERRIBLE coffee), coca tea available 24/7, a five minute walk from Plaza de Armas

Negatives (about the hotel): i come from NYC, so i understand street noise, but the rooms are EXTREMELY NOISY! the first room we stayed in overlooked the main lobby of the hotel, and we heard all of the goings-on at all hours (mind you, people often wake up around 5am to catch the train to Machu Picchu, so don't expect to sleep in if your room has a window where ours was). Plus, because it was an interior window, we didn't have any natural light and couldn't tell what the weather was like. Our second room had a window facing a brick wall and was even noisier than the first! There were terribly loud banging noises and you could hear every single peep the elevator made. Additionally, while the staff at the reception desk meant well, they couldn't really answer basic questions like what restaurants to suggest or where to find certain locations on a map.

Negatives (about the location): The hotel is located on a main street, Avenida El Sol, and when you walk outside you are innundated by both diesel fumes and people trying to sell you things. there are people standing outside of the hotel entrance day and night accosting you to look at their jewelry/paintings/whatever, and they don't let up easily. Plaza de Armas is about a 5 minute walk away (up a slight incline, which can be difficult if you're not adjusted to the altitude).

In sum, were I to return to Cusco, I'd probably stay somewhere else, likely a place that is off a main street and closer to the Plaza de Armas.

  • Stayed: June 2012, traveled with family
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1  Thank Brette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2012

The hotel is located near the city center square with a short walk to the restaurants and sightseeing locations. We found that the rooms towards the rear were quiet and the hotel staff were very pleasant and helpful.

Room Tip: Get the rooms towards the rear of the hotel
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  • Stayed: June 2012, traveled as a couple
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1  Thank Harry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2012

This hotel is located on a busy main street - good location - but the rooms all have a different reason to be noisy - none of which involve the street noise! Overlook the lobby and the talking and laughing (4-5-6 am) are loud. Overlook nothing and there are buzers ringing, cleaning carts scraping the floors, elevator shaft noise, people above you walking on uncarpeted, thin floors and who knows where else the other noises came from? I thought I was on Candid Camera.

Room Tip: Speak to the front desk to see if they even have one.
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  • Stayed: June 2012, traveled with family
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Thank CAREN617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2012

We were exhausted by the time we arrived back from Machu picchu and arrived at this hotel at 7pm. The hotel was very comfortable and we had a lovely meal at the hotel restaurant as we were too exhausted to go out for dinner. The rooms were fine, nothing fancy but clean and very comfortable. The location is fantastic, it is a shame that our trip to cusco was so rushed as it is such a beautiful city.

  • Stayed: May 2012, traveled with friends
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Thank GouFam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2012

I stayed at this hotel twice. Once before my trek and and once after my trek. I had a room facing the street on my first stay and it can be noisy during the day and early evening. On my second stay i requested a room at the back and this was very quite. The hotel is very well located and only a short walk away from the Plaza which is where most of the restaurants are located or around there. The staff were helpful and the hotel was clean and the room was a reasonable size.
Would highly recommend a stay here.

Room Tip: Get a room away from the main street as it can be noisy during the day and early evening.
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  • Stayed: April 2012, traveled solo
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Thank Pravin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2012

I stayed 3 nights in a room on the 3rd floor facing the courtyard. The first two nights weren't bad except for some noise in the courtyard, but on the 3rd night a group of people were having a party or a late night dinner with music, and it was very noisy.

However, the location was ideal. Main square was only 2 blocks away and all the major landmarks of the city (including the cathedral, San Pedro market, San Blas church and Koricancha) were within walking distance. Unfortunately, the front office staff had little local knowledge. They couldn't tell us where the tourist information centre was. We were directed to the tourist centre of the city council and they kindly sent us to the right place.

When we were in Cusco, there was a beautiful cultural show in the Native Arts Centre down the same street (Avenue El Sol). It was a free event with great music and folklore dances and we really enjoyed it. They had performances every evening, but I am not sure whether they run the show all year round. Better check out if you are visiting. I am sure you will love it.

  • Stayed: December 2011, traveled with friends
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Thank Sriyani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Dorado San Agustin

Address: Ave El Sol 395, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#14 Luxury Hotel in Cusco
Price Range: $82 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Dorado San Agustin 4*
Number of rooms: 72
Official Description (provided by the hotel):
San Agustin El Dorado is the ideal hotel in Cuzco to visit Hotels in Peru, it is located at a privilege area of the historical Cuzco, between the Main Square and the "Koricancha" Temple of the Sun.From our facilities you have easy access to the monumental Cuzco and nearby the airport and main streets in the Imperial Cusco City.El Dorado Hotel Cuzco-Peru has a Colonial and Andean front. Its style is subtle, neutral and elegant, as a result of the mixture of Andean stone and modern metal touches.Our hotel offers you a great hospitality and also an exceptional service for your business and pleasure trips.Our Hotels in Peru offers you luxurious, comfortable and spacious Rooms, and Suites. ... more   less 
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Also Known As:
El Dorado San Agustin Hotel Cusco
El Dorado San Agustin Cusco

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