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Hotel Costa Del Sol Ramada Cusco
Ranked #29 of 171 Hotels in Cusco
Certificate of Excellence
Reviewed October 6, 2013

We had a phenomenal room -what a view. Location is great. Layout of hotel - great. Room quality is great. Breakfast only fair. Service great.

Stay there and be happy

Its stupid to have to write 200 characters.

Room Tip: Get a view of Church of the mountain
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  • Stayed: October 2013, traveled as a couple
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Thank BusinessTraveler543
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 20, 2013

We stayed at the hotel for two nights. Complementary water is only available on the first night, after which you are charged 4s for the Coca Cola chemically 'enhanced' San Luis water. Other hotels in the area provide a bottle of water per day. The room was very basic and tired, but was clean. The shower really needed attention - sprayed in all directions and was either scalding hot or freezing cold (a point also made by other guests staying in the hotel). The restaurant was empty on both evenings and the bar is in the restaurant area, which added to the soulless nature of the entire hotel. During the evening, pan pipe Western pop music was playing - not sure why they think Westerners will like this when pan pipes sound better with the traditional folk music it was originally intended for. We had to ask for a lid for our bathroom bin and the room had a general smell of sweaty teenage boy socks which we couldn't actually remove, despite leaving the window open. Also, the toilet cubicles in the main reception area were enclosed by frosted glass, through which you could see everything the person inside the cubicle was doing. I prefer to pee in private. I'm really not sure how this hotel got its 4 stars, but to keep them, it needs a good overhaul, particularly in facilities and services. Much better other hotels in Cusco.

  • Stayed: September 2013, traveled as a couple
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3  Thank 144Loopy_Lou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maritoñi R, Gerente at Hotel Costa Del Sol Ramada Cusco, responded to this reviewResponded September 21, 2013
Google Translation

Gracias por sus comentarios, siempre las recomendaciones y sugerencias son tomadas en cuenta para mejorar nuestro servicio e infraestructura.

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Reviewed September 17, 2013

The Ramada Costa del Sol was not our first choice for our vacation in Cuzco. However, it turned out to be one of the highlights of our stay. Even though this is an historic century old building, the rooms were modern, perfectly clean, and had the best mattresses we found in Peru. The hotel was quiet, and it was the only hotel we found in Peru where it was possible to sleep past 0700.
The restaurant is superb, with a fine mix of menu items for any taste. The staff was very helpful when one of our party became ill during our stay.
The Ramada will be our first choice the next time we are in town.

Room Tip: Don't face the street, if you want quiet.
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  • Stayed: June 2013, traveled with family
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1  Thank Col_HH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maritoñi R, Gerente at Hotel Costa Del Sol Ramada Cusco, responded to this reviewResponded December 4, 2013
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Agradecemos sus comentarios y nos da mucho gusto el que hemos contribuido a que sus vacaciones sean placenteras

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Reviewed September 7, 2013

I booked a room good for 2 but was planning on staying alone. Unfortunately, my luggage was lost on the Lima to Cusco flight. I had friends staying in Cusco at that time and they went to me at the hotel to bring extra clothes and toiletries (since this hotel has limited toiletries).

The rude front desk clerk wouldn't allow my friends to go with me to my room and said that it's company policy not to have guests in the room. I explained about my situation about the lost luggage and the clerk wanted my friends to just take out the toiletries, clothes and other stuff from their bag and give it to me while we were at the lobby.

I was so annoyed that I asked to speak to the manager. The manager wouldn't allow my friends to go to my room and bring the stuff they brought for me. And this was noon time. It's not like they were going to stay and sleep there. They had their own house in Cusco. Besides that, I paid for a hotel room good for 2 people, it shouldn't be a problem if I invited someone in my room. This is a hotel not a dormitory. I paid a good amount of money to have full use of my hotel room and not be treated like a child.

I have traveled extensively all over the world and this is the first I've had this kind of treatment from an international hotel chain. I was so pissed that I told the manager and staff that I would just like to leave and get a refund. They said they couldn't do the refund. I still left anyway. It was not worth the aggravation and the rudeness.

Fortunately, I used AMEX to book this hotel and they were able to get the refund for me.

I have learned my lesson. I will never ever book a hotel room with the Ramada name.

Room Tip: Don't ever stay at this hotel. The worst customer service ever!!!!
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  • Stayed: March 2013, traveled solo
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4  Thank NYCdoc4travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maritoñi R, Gerente at Hotel Costa Del Sol Ramada Cusco, responded to this reviewResponded September 16, 2013
Google Translation

Lamentamos mucho lo sucedido. Como se le comentó en su momento por políticas del hotel se pide que las personas que vienen de visita y desean pasar a la habitación con autorización del huésped se registren e indiquen el tiempo que demorará ya que es una medida de seguridad para todos nuestros huéspedes.

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Reviewed September 5, 2013

Unassuming entrance and lobby gives way to a very pretty, homey colonial courtyard. Room spacious, clean, well furnished. Nice breakfast.

Accessible in wheelchair with some help (Restaurant on site, which serves breakfast, is inaccessible in wheelchair, but staff attendant a helps to carry if desired. Breakfast in room is an option as well.) Good location, close to the Plaza de Armas.

  • Stayed: September 2013, traveled with friends
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Thank kratky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maritoñi R, Gerente at Hotel Costa Del Sol Ramada Cusco, responded to this reviewResponded September 16, 2013
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Gracias por sus comentarios, nos da gusto que haya disfrutado de nuestro hotel

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Reviewed September 3, 2013

Loved it here. The staff is extremely attentive and pleasant from the moment we exited our taxi. Wonderful Peruvian decor and art scattered about. As you walk into the lovely wide doorway, you are embraced by smiling, gentle staff who help you through the check-in process and guide you to your room. Our rooms were excellent (second floor at the rear of the building) and quiet. We got an amazing night's sleep on the king-sized beds. Rooms were large, sparkling, and modern. Wifi was perfect. The views were okay but that didn't matter as we do not choose hotels for the view.
Breakfast choices were abundant, although we had the usual 'continental' offerings because we are vegans. The dining room was beautiful and a pleasure.
We would stay here again and we recommend this hotel or everyone!

Room Tip: Ask for room at the back of the hotel - it's quieter there. Plus, you get to admire the central...
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  • Stayed: July 2013, traveled with family
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Thank kltsparky
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Maritoñi R, Gerente at Hotel Costa Del Sol Ramada Cusco, responded to this reviewResponded September 16, 2013
Google Translation

Muchas gracias por sus comentarios, nos da mucho gusto que su estadía con nosotros haya cubierto sus expectativas

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Reviewed August 28, 2013

We spent 3 nights there. The first night, we got no sleep as there was a VERY loud party under our room window. The only good thing was that they did move us to a quieter room for the next two nights. The location is excellent, 2 minutes walk from the main square. The hotel appears classy as you enter the old courtyard pictured on their website. The rooms there are top-end suites. The further back you go, the worse it gets. The lobby is cold and uninviting - gas heaters are not turned on, probably to save money. The rooms are grubby, with arks on the carpets. The breakfast is TERRIBLE. Same items every day, till they run out. Very poor food, with grumpy staff supposedly there to help. Orange juice runs out at 8am, they remove thet container rather than refill it. Bread runs out at 7.30, it takes 5 minutes to produce more.....etc.
Worst of all, there APPEARS to be a security problem with their own staff. A couple we travelled with had a large amount of money stolen from their room safe. Another traveller realised after leaving that she had 'lost' a pair of boots. I would strongly advise travellers to find alternative accommodation.

  • Stayed: August 2013, traveled as a couple
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Thank Paul4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Costa Del Sol Ramada Cusco

Address: Calle Santa Teresa 344, Cusco, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Cusco
#23 Family Hotel in Cusco
#25 Romantic Hotel in Cusco
Price Range: $94 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Costa Del Sol Ramada Cusco 3.5*
Number of rooms: 90
Official Description (provided by the hotel):
The hotel Costa del Sol Ramada is located in a colonial-era mansion that is considered part of the cultural heritage of the city of Cusco. The building dates back to the 17th century, when the Marquis de Picoaga arrived in the city and built himself a new home, employing stonework and murals. The hotel is divided between a colonial wing and a contemporary wing, combining stone archways, a beautiful patio, a fountain and original murals dating from the architecture of the 17th century with all the comforts of a modern, contemporary hotel. The rooms have been designed for the comfort of the guests and are spacious, peaceful and fully equipped. They have Wi-Fi internet connections, cable television, direct dial telephones, safe deposit boxes and a mini-bar. The hotel conserves all the beauty of an old colonial mansion and provides the welcoming service that will make you feel special during every day of your stay with us. ... more   less 
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Also Known As:
Picoaga Hotel Cusco

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