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“Great Stay, charming hotel”

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Belmond Hotel Monasterio
Ranked #4 of 164 Hotels in Cusco
Certificate of Excellence
Sao Paulo, SP
Level Contributor
103 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Great Stay, charming hotel”
Reviewed September 23, 2013

Great stay, charming hotel. Rooms are wide and clean. the hotel´s deco is really good.

Staff is fanstatic.
Only thing was that we arrived at 19:00 and the staff said we just missed the 18:30 free Pisco! shouldnt have told us that or gave us the drinks anyway!

totally recomend

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rafildes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, November 5, 2013
Dear Guest,

Thank you very much for your comments.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,241 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (337)
Date | Rating
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English first
Toronto, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 22, 2013

We stayed for a couple days pre and post trekking to Machu Picchu. Upon arrival we were given a cup of Coca Tea while we completed check-in. Staff is very professional and courteous. They were also very helpful in arranging a car/driver to take us to Pisac Market. Our "city clothes" were stored at the hotel during our trek and when we arrived back at the hotel, our bags were already in our room. Breakfast was very good with plenty to chose from. Location is brilliant.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 62lp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, November 5, 2013
Dear Guest,

Thank you very much for your comments.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax County, Virginia, United States
Level Contributor
125 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed September 22, 2013

Before departing for the Inca Trail, we stayed at the Hotel Monasterio for 3 nights. The welcome upon arrival was wonderful. Great facility, and unique luxurious rooms with great breakfast. However they don't quite get there on all of the service. They messed up our dinner reservations two nights and also forgot our welcome cocktail. But the workers were always willing to help and make your stay great. The woman in the lobby bar was flawless with impeccable service. Also the man at guest services was incredible. So overall great hotel and people willing to help, but fell slightly short on great service.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kyle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, November 5, 2013
Dear Guest,

Thank you very much for your comments.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 21, 2013

We stayed at this vintage-devine hotel as part of the Celebrity Expedition post cruise. Breakfast & dinner were both excellent. However, the room had a twist: with the high altitude, outside temperature should be cool in the evening but with the window closed for the whole day, it could be warm in the evening when we walked into the room. The thermostat only had heat but with no fan option, so we had to opened the patio door & window to cool down the room.. with no screen & a bit of security risk..

Afterwards, we found out there were rooms that had air conditioner or like another guest, asked for a fan to circulate the air..

Besides that, wonder experience especially the hotel chapel & the manicured courtyard.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tourist_TO_Cdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, November 5, 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaumaris, Australia
Level Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 20, 2013

We loved the ambience of this hotel. The room was a little on the small side and our view was of the airconditioner, but the surroundings compensated. The bed and bedding were made for a perfect sleep. It was very quiet. The staff were brilliant, the breakfast excellent. We were a little less than impressed with the Opera Night in the restaurant. Our meal, while good, was very rushed and the "opera" not quite what we expected.

Room Tip: If you are a little infirm, ask for a room on one level. The rooms evidently vary enormously in size...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linton3193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, November 5, 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kalamazoo, MI
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 20, 2013

This is a monastery converted to hotel. It is beautiful and historic. Well worth while for the unique experience. Upon arriving, our tour group was led into the chapel adjacent to the lobby to allow a separated space for speedy checkin. Our jaws dropped, looking at the gold leaf covering the altar, picture frames, choir loft, everywhere. The public rooms, every hallway, even the guest rooms are full of original artwork. We had three oil paintings in our bedroom, originals, not mass produced copies. The courtyard is set with tables for outdoor dining, though it was too cool for us to take advantage of it. The included buffet breakfast was excellent.
My one complaint is that, due to a late arrival, four of us sought a simple dinner in the restaurant. Recognizing that they typically serve a multi-course dinner from a high priced menu, I asked before being seated if we could just order soup for a simple meal. I was assured that we could. We declined wine, and the waiter asked if we wanted bottled water. We had been drinking bottled water everywhere, often provided at no extra charge with a meal. Now I didn't object to the soup being $16 per bowl, nor would I object to a reasonable charge for our waters. But for the water for four of us that can be purchased for about $1, we were charged (with tax and service charge) roughly 4x$6 = $24. A $23 markup on a $1 item seems like a rip off. Particularly since I had a bottle in my back pack, and could have sipped my own supply. The next morning I was allowed as much coffee, orange juice, and water as I like, included with the breakfast buffet. It just seems inconsistent. I understand paying a premium price for a premium location, but that water charge annoyed me to no end.

Room Tip: I prefer a room not facing the street. Less traffic noise.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eulermi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, November 5, 2013
Dear Guest,

Thank you very much for your comments.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dana Point, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 19, 2013

The location is excellent and near some great restaurants (Ciccolini...the best and within a 2 minute walk from the hotel.) Am so glad that we didn't pay extra for oxygen. Didn't need it at all.
The service is amazing. We felt like VIPs. Can't believe they remembered our names. You get free breakfast which includes a huge buffet or you can order omelets.... It was so nice sitting outside and listening to a guitar player as you eat your breakfast. The rooms were so nicely decorated and the beds were so comfortable. I definitely recommend this hotel over their newer hotel Palacio Nationale ?? (it's next door and 3 times as expensive) If you have the money, then go for it but are you really going to be in your room that much? I liked Monasterio's courtyard better. However, the Palacio's rooms are really huge and designer decorated. We wanted to explore some of the ruins around Cusco and didn't want to pay for an Orient Express suggested guide. Instead we took the concierge's recommendation to have the taxi driver take us to the ruins and get us a guide up there. Big mistake. You want a guide with those vests on. What happened was the taxi guy got us a guide with the vest on and then she passed us on to a person with no vest on. What a waste of $40. Guess you get what you pay for. Lesson learned...only go with the guys with vests on or go with the Orient Express guides. Couples that we ran into, had Orient Express arrange everything...guides, transfers...and they loved it. Definitely go visit the main Cathedral. Beautiful. About $9. We went to the Inca Museum...very average. Definitely go to Pisac Market on market days. What a trip. Spent a whole day there and got most of our gifts there. Be prepared to negotiate. I got things 30-40% less than what they first quoted. You can also explore the ruins above. You might want to do that first before you go shopping. Get there early so that you can do both. We didn't have enough time to explore the ruins because we were having a kick shopping. Cool things we bought: knit hats, watercolor pictures, silver inca pendant with chain necklace, silver earrings, woven make-up bags, shaman pipe (cool as an art object), alpaca blankets ($25) and a stuff Alpaca which we named Ollie for Ollyantambo (another place to visit in Urubamba Valley.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sm92629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, November 5, 2013
Dear Guest,

Thank you very much for your comments.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Hotel Monasterio

Property: Belmond Hotel Monasterio
Address: Calle Palacio 140 | Plazoleta Nazarenas, Cusco, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Cusco
#4 Business Hotel in Cusco
#4 Luxury Hotel in Cusco
#7 Family Hotel in Cusco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Belmond Hotel Monasterio 5*
Number of rooms: 122
Official Description (provided by the hotel):
Right beside the lively Cusco central square is Belmond Hotel Monasterio, a former monastery and national monument dating from 1592. This delightful retreat combines centuries-old charm with luxury hotel service, inspired restaurants and boutique rooms and suites-all clustered around a tranquil central courtyard. The ideal hotel from which to discover the delights of Cusco, its doors open to a vibrant scene of old and modern architecture, markets, galleries and restaurants serving 'new Andean' cuisine. ... more   less 
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Also Known As:
Monasterio Hotel Cusco
Hotel Monasterio

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