A tired building with bags of potential. However we found some of the front desk staff aggressive to the point of being offensive . I hate to say it but we felt that it might have just been stoked by old fashioned prejudice . The concierge desk employees were just incompetent and our dinner in the principal restaurant simply awful albeit our waiter was charming and attentive. As always with Orient Express Hotels guest services charged an excessive tariff . Sadly management don't seem to have woken up to the fact there is a lot of better product in town at 60-70 % of the room rate.
we wouldn't stay again even though Mirella the charming and professional front desk manager genuinely seemed to feel our comments were justified and handled our complaints very professionally . By the way if you decide to stay take a good torch in case you get a room like ours where the artificial lighting was awful.
- Official Description (provided by the hotel):
- Right beside the lively Cusco central square is Belmond Hotel Monasterio, a former monastery and national monument dating from 1592. This delightful retreat combines centuries-old charm with luxury hotel service, inspired restaurants and boutique rooms and suites-all clustered around a tranquil central courtyard. The ideal hotel from which to discover the delights of Cusco, its doors open to a vibrant scene of old and modern architecture, markets, galleries and restaurants serving 'new Andean' cuisine. ... more less
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- Also Known As:
- Monasterio Hotel Cusco
- Hotel Monasterio