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Belmond Hotel Monasterio
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Reviews (2,548)
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All reviewsformer monasteryopera singersopera nightgregorian chantslobby barbeautiful hotelmachu picchupresidential suitethe hiram bingham trainmain restaurantextra oxygenhistoric buildinghigh altitudebreakfast buffetthe main squarecoca teacentral courtyard
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Reviewed June 21, 2013

We stayed in the Royal Suite, and my 11 year-old son stayed in a superior double room. It is true that the rooms are not gigantic, but you don't expect gigantic rooms in Peru, nor is Cusco, and even less in an old Monastery. On the other hand, the old courtyard, the bar, the restaurants, everything is spacious.
The staff was extremely helpful, and we absolutely loved the place. The dinner was excellent, the breakfasts perfect, and anything off the menu that you require, they will sort it out.
In the bar, the chimney has a fire in the evenings, which gives the place a very cosy ambiance, and for those who suffer from altitude sickness, there is the possibility of having oxygen in your room.
Sure, it is not cheap, but it is the Orient-Express experience that you pay for, and that is what you get.
We will definitely be back.

  • Stayed: April 2013, traveled with family
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Thank Godaille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this reviewResponded July 23, 2013

Dear Guest,

We are pleased that your stay in our hotel has met your expectations.

Thank you for your comments which encourage us to every day in order to give the best service to our guests.

Kind regards,

Sincerely,

Gustavo de Leon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2013 via mobile

My daughter and i are spending a week discovering Peru. This hotel is a wonderful place the service is impeccable they can't do enough for you. The hotel is amazing it retains much of its history you don't know where to look next. Your room has everything you need when travelling and very spacious. The location is perfect just behind the main square, you can walk and explore Cusco safety. I would recommend this hotel. Its worth paying a bit extra to stay here.

  • Stayed: June 2013
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Thank Pettit161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this reviewResponded June 25, 2013

Dear Guest,

Thank you very much for your comments.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2013 via mobile

The good -

Beautiful colonial building with public areas to match.

Excellent breakfast buffet.

Central location.

The bad -

Our first room was the size of a postage stamp (although one of our daughter's room was a reasonable size - with two twin beds). When we complained they said they couldn't move us. I pointed out we had paid for a deluxe upgraded room with a king bed and a tiny room with a queen bed was unacceptable. After much whispering, they decided to move us - to a room the size of a shoe box and an outdated bathroom so small two people would not squeeze into it. A complete ripoff for the price charged.

The housekeeping, bell, and dining room staff were relatively friendly. The front desk staff were rude and officious. Overall only perfunctory service with an edge of condescension and arrogance.

Free but extremely slow wifi.

The showers in each of our three rooms alternated every 5-10 seconds from warm to scalding to frigid.

The ugly -

Our travel agency requested a late checkout (for our three rooms) because our flight did not leave until mid-afternoon and when I went to the front desk to confirm on our last night, they said they could give us until 1:00 pm for two of the rooms and we could ask for a later checkout in the morning. Our guide went in later to ask again and not realizing that one member of our family is a native Spanish speaker, treated him in an unforegivingly rude manner. They then turned to me in English and asked if they could help me. Outrageous! I did go back in the morning and requested a 2:00 pm checkout. They said the extra hour would be $50 extra per room. Again outrageous.

Bottom line -

Get a drink in the bar if you want to see the hotel, save your money, and stay elsewhere.

  • Stayed: June 2013
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2  Thank SusaDogue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this reviewResponded July 2, 2013

Dear guest,

Thank you for helping us to improve our services with your comments.

We deeply value your comments and sincerely apologize if we didn't meet your expectations. We can guaranty you of our permanent commitment in keeping on with all the efforts and focus, reinforcing our renowned service quality with the firm determination to always correspond to the great treatment that our Trip Advisor reviewers usually rank.

Sincerely,

Gustavo de León
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2013

We were upgraded to a Junior Suite through a credit card deal. While our room was very nice, I kind of felt like we were out of the way from the rest of the property. There was a conference going on, so I guess the best locations were in use. The property is lovely. We had lunch as part of our deal. We had $50 to spend on lunch, and had no trouble exceeding that. Service was slow for soup and hamburger, but the setting out on the porch was lovely. We didn't eat at the main dining room, but they had an Opera Night going on there.

  • Stayed: April 2013, traveled as a couple
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Thank JoanMarietta_GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this reviewResponded July 4, 2013

Dear Guest,

We appreciate the time you have dedicated to sharing your opinion with us and the lovely description you have made of the hotel.

Sincerely,

Gustavo de Leon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2013

Must stay hotel. Staff and everything is 5 star plus. Rooms were spacious and luxurious. Ate dinner 2 nights and the opera singer just added to the atmosphere. Meals were first rate and the service top class and efficient. Stored our luggage whilst we visited Machu Picchu for the night. On our return we were upgraded and our luggage had been delivered to the room. The place to stay, situated in a central location with Plaza De Aramas just down the road. Reception were very helpful and attentive to our needs.

Room Tip: Get a first floor romm
  • Stayed: May 2013, traveled as a couple
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Thank richann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this reviewResponded July 26, 2013

Dear Guest,

We appreciate the time you have dedicated to sharing your opinion with us and the lovely description you have made of the hotel.

We will be happy to have you with us again.

Sincerely,

Gustavo de Leon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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