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“Beautiful hotel but surprised by second visit” 3 of 5 stars
Review of Belmond Hotel Monasterio

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Belmond Hotel Monasterio
Ranked #5 of 162 Hotels in Cusco
Certificate of Excellence
Ponte Vedra Beach, Florida
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Beautiful hotel but surprised by second visit”
3 of 5 stars Reviewed January 15, 2013

We stayed at Hotel Monasterio on two different occasions on our recent trip to Peru. The first stay covered three nights and we were very happy with the property. The staff was great, the property was well taken care of and the location was great. On our second stay, which was for only one night, our room experience was not so good. We stayed on the third floor and the room seemed to have very thin walls and we heard noises all night. So, when you book make sure you don't get a room on the third floor.

Room Tip: Our room on the third floor seemed to have very thin walls.
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Charles C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,894 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (295)
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English first
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 15, 2013

This hotel was in a very central location, aesthetically pleasing and the staff were very helpful and friendly and went out of their way to help us with our requests. We enjoyed the atmosphere of being in a former monastery and enjoyed the original paintings adorning the corridors and the beautiful relaxing music. The courtyard gardens were also very nice . The breakfast buffet was delicious and had alot of variety.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lidd7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, April 3, 2013
Dear Guest,

Thank you so much for your contribution, it will certainly help other guests coming to Cusco!

All the best,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson Heights, New York
Level Contributor
134 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed January 13, 2013

Meh. Fancy hotel that struts like a peacock. went as part of a honeymoon trip. First room had no window -- though they made a big deal of the fact that it was our honeymoon. second room slightly better but in a remote part of the hotel that felt like it was out of The Shining. Snooty, snobby and entirely different than our experiences elsewhere in Peru, where we found everyone warm, friendly and helpful. Not here. Maybe if you're a celeb shelling out untold fortunes per night, but otherwise I'd go elsewhere.

  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Wendy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed January 11, 2013

The building and grounds are spectactular, especially the internal courtyard. I thought the rooms were a little small/dark (we were in a deluxe room) for the price. The service was good (for Peru). Overall, a lovely hotle and definitely one of the best options in Cusco.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank CJZ111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
39 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed January 9, 2013

The main thing I liked about Hotel Monasterio is its history. I like the fact that it was a former monastery and university and is now a national monument. The ambience of the hotel made you feel like you were going back to the 15th century. I liked the piped-in Gregorian music in the halls and dining area at the ground floor. The lobby also had this antiquated and cozy feel. The halls of the hotel were nice to walk in and had nice view of the higher areas of Cuzco. The church in the hotel also had a grandiose yet still cozy feel. Our room, though small, made us imagine that it was once a dorm room of a priest. I also liked the very old cedar tree in the middle of the building. I liked the fact that part of the building is still made of ancient Incan walls.

As to other aspects, the hotel staff was very friendly, approachable, and made one feel at home. I liked it that they had house tea at the lobby to fight off "altitude sickness." Also, its location is central since it's only two streets away from the Plaza de Armas, the heart of Cuzco. Plus there's a little plaza just right outside the hotel.

I would very much recommend this hotel to anyone who would want to experience Cuzco and its ancient history.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank dinmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Switzerland
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed January 6, 2013

Arrived there on the evening of 24th of December, booked a luxury room with oxygen to end up with a very nice and large bed in a tiny room, not sure the oxygen was working by the way,,,, went for dinner, poor service and food not at the level to be expected in such a highly prized hotel and in Peru (where food is usually superb), so all in all not a stunning experience and will not go back there, there are alternatives in town and even on same square.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Fredhugins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitby, Canada
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed January 5, 2013

As an avid, world-wide traveller, this hotel was impressive - very clean, comfortable and luxurious. Beautiful! Also, highly recommend the Orient Express as a trip adviser - they arranged our entire Peru trip which included a stay in Lima and hiking the Mountain Lodges of Peru (Inca Trail). One of my all time favourite trips ever.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kristi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Belmond Hotel Monasterio

Property: Belmond Hotel Monasterio
Address: Calle Palacio 140 | Plazoleta Nazarenas, Cusco, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Cusco
#4 Business Hotel in Cusco
#5 Luxury Hotel in Cusco
#7 Family Hotel in Cusco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Hotel Monasterio 5*
Number of rooms: 122
Official Description (provided by the hotel):
Right beside the lively Cusco central square is Belmond Hotel Monasterio, a former monastery and national monument dating from 1592. This delightful retreat combines centuries-old charm with luxury hotel service, inspired restaurants and boutique rooms and suites-all clustered around a tranquil central courtyard. The ideal hotel from which to discover the delights of Cusco, its doors open to a vibrant scene of old and modern architecture, markets, galleries and restaurants serving 'new Andean' cuisine. ... more   less 
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Also Known As:
Monasterio Hotel Cusco
Hotel Monasterio

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