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“Starwood Quality”

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Palacio del Inka, a Luxury Collection Hotel
Ranked #10 of 167 Hotels in Cusco
GreenLeadersPlatinum level
Austin, Texas
Level 4 Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Starwood Quality”
Reviewed June 20, 2014

Great staff and room!
Everything you would expect from a luxory hotel.
The breakfast buffet was delicious; it had several gluten-free breads/treats.
Great location, too. Two blocks from the Plaza de las Armas.

Room Tip: Ask for a room on the 3rd or 4th floor; overlooking the city.
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PrinceAlfred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, June 26, 2014
Dear Guest,
Thank you for taking the time to review our property. As you said, the location of the hotel is great. We are located in heart of the City, close to the main tourist attraction just walking distance.
Starwood is always thinking of the benefits and quality in order to make an unforgettable experience.
We hope you have the opportunity to return soon
Best Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (352)
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English first
New York City, New York
Level 4 Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed June 20, 2014 via mobile

This hotel was phenomenal in every way. Stayed with my girlfriend for 3 nights using starwood points. Was treated like absolute royalty from start to finish.

Decor: unbelievable lobby and facilities, looked like a treasured landmark in itself

Room: got upgraded to a suite, room was phenomenal. Amazing turndown service with music and lighting for ambiance. Beautiful view, huge king bed.

Location: perfect location for exploring cusco. Just off the main roads enough to be quiet/secluded, but 2 minutes away from the most beautiful and active part of the city.

Spa: costs extra to use the pool, which was annoying, but not a big deal for us

Service: impeccable at all times. Amazing staff, very helpful concierge, smooth check in and check out

Breakfast: fantastic breakfast (included as platinum amenity)

Highly recommend staying here if you have the money, or even better, if you have the points. Amazing hotel across the board.

Stayed June 2014, traveled as a couple
Helpful?
Thank Alex W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, June 21, 2014
Dear guest,
Thank you for having chosen our Palacio del Inka en your last visit to Cusco city.
Starwood is always thinking of the benefits for their SPG members in order to make an unforgettable experience. Be sure that I am going to show your lines to all the staff.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfort, Kentucky
Level 3 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 19, 2014

Wonderful lesson on making pisco sours. Highly recomendados. Classic hotel. Large comg
Formable romos. :....:............Cusco is a must see. Great service at the palacio. Carlos the concierge tales care of everything.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stanc700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, June 20, 2014
Dear guest,
Thank you for having chosen our property.
I am happy to hear that you enjoyed our Pisco Sour lessons. Moreover thank you for recommend us.
We will be pleasure to serve you again in the future.
Best Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 19, 2014

Stayed in this hotel for 3 nights and after long hard days it was the ideal place to rest and recover ready for the next day. Lovely big rooms, very comfortable bed and oxygen pumped in to the bedrooms (you will need it) well appointed with everything you could want except a coffee/tea maker. Fresh flowers, chocolates all sorts. Lots of staff ready to look after you and the breakfast is divine, Would definitely stay there again and wait to be looked after.

Room Tip: I stayed in room 460 it was lovely
See more room tips
  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SYLVIAMAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, June 20, 2014
Dear guest,
Thank you for your kind comments about our Palacio del Inka,
I am happy to hear that you enjoyed our property specially the rooms.
We will be pleasure to serve you again in the near future.
Best regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, TX
Level 6 Contributor
110 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed June 18, 2014

My wife and I stayed at the Palacio del Inka twice during the past two weeks, both before and after doing our seven day Mountain Lodges of Peru Salkantay trek, and enjoyed both of our stays. My key take-aways about our stay are as follows, in no particular order...

The historic center of Cusco is built on a slope. The Palacio del Inka is on the downhill side of town, across the street from the Temple of the Sun, one of the 'must see' destinations of Cusco. The advantages of being down the hill were not immediately obvious to me, but after touring around town for awhile, it is sure nice to be able to walk back to your hotel in a downhill direction at the end of the day, particularly when you first arrive at this high altitude city and are extra tired.

Being an urban hotel in a renovated, historic building, the individual rooms are not huge. They do have nice bathrooms and walk-in closets. Each of the rooms we were in had a balcony. The first had a view across the plaza, while upon our return, we had a view of the hills, above the roof. Beds were comfy.

The common areas are quite nice. The lobby is a converted courtyard, while the restaurant overlooks an interior courtyard. There are plenty of places to sit and drink tea, or utilize the free wifi in the lobby. The bar has a daily Pisco Sour class which we took advantage of and I recommend. We also had a very tasty pizza from the bar after a late night return to the hotel.

As nice as its physical attributes are, my favorite feature of the hotel was the staff. Everyone was helpful, efficient and eager to make our stay a pleasant one. We left luggage at the hotel while we were on our trek, and when we returned, by the time we made it from reception to the room, our stored luggage had already been brought up. Likewise, anything we needed, from changing dinner reservations to finding an optician from whom to get new glasses for my wife on short notice after she lost hers, the staff was always on task. Would definitely stay here again.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Travel_2_Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, June 20, 2014
Dear guest,
Thank you for having chosen our property in your last visit to Cusco city.
It is satisfactory to know that the service were to your liking.
Moreover thank you for your kind word about my team work, I am proud of them.
We hope you have the opportunity to return soon.
Best Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 17, 2014

We were traveling with a large group with kids and couldn't have asked for a more perfect location. The ambience is rich, but not stuffy, with lots of courtyards to have a moment of quiet. The rooms are well-appointed, but small. We had two rooms on the 2nd floor that connected with a door for our family. They faced the front of the hotel across from the church, but we heard no noise from our rooms. The bathrooms were had a tub/shower and all amenities. The staff were incredibly helpful. The food definitely catered to US tastes, which was not necessarily a good thing. However, we were a large group and can understand why that could happen with a buffet. We were very happy to stay there for two days.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wmsweeney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, June 18, 2014
Dear guest,
Thank you for having chosen our property in your visit to Cusco city.
I am happy to hear that you and your enjoyed our property.
We will be pleasure to serve you again in the future.
Best regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 6 Contributor
161 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed June 16, 2014

We had a great time at this hotel. It helps that we were upgraded to a junior suite! Loved the location and the overall ambiance. The restaurant and courtyard were stunning. Our only regret is we could not find the time to visit the spa.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kingatchgook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, June 17, 2014
Dear guest,
Thank you for having chosen our property.
I am happy to know that you enjoyed our Palacio del Inka.
We hope you have the opportunity to return soon and visit our Spa.
We will be waiting for your next visit to Cusco city.
Best regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palacio del Inka, a Luxury Collection Hotel

Property: Palacio del Inka, a Luxury Collection Hotel
Address: Plazoleta Santo Domingo 259, Cusco 51 84, Peru (Formerly Libertador Palacio del Inka Hotel Cusco)
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#1 Business Hotel in Cusco
#1 Green Hotel in Cusco
#2 Family Hotel in Cusco
#3 Spa Hotel in Cusco
#4 Romantic Hotel in Cusco
#8 Luxury Hotel in Cusco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Palacio del Inka, a Luxury Collection Hotel 5*
Number of rooms: 203
Official Description (provided by the hotel):
Palacio del Inka is a part of Starwoods Hotel and Resort. Guests staying here may be eligible to use their Starwood Prefered Guest (SPG) points according to what is stated on their webpage. ... more   less 
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Also Known As:
Libertador Hotel Cusco
Cusco Libertador Palacio Del Inka

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