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Palacio del Inka, a Luxury Collection Hotel
Ranked #8 of 162 Hotels in Cusco
GreenLeadersPlatinum level
CA
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Amazing !”
4 of 5 bubbles Reviewed May 31, 2014

We recently had the pleasure to visit Cusco and luckily stayed here. The hotel was absolutely beautiful and charming with many pieces of art to admire and appreciate. Apparently this historic building is purported to be once the home of Francisco Pizarro. It is a large building with plenty of space to sit and relax. The staff was very efficient and helpful.The rooms were large, very clean and well appointed. Our view from our room was a view of the ruins on which the hotel is partially built. The dining room staff was very helpful and accomodating. The meals were plentiful and delicious. This hotel has one of the best locations. It is across from the Inca Temple of the Sun which is very worthwhile to visit. The main plaza, Plaza de Armas, is merely a few blocks away. There is quite a bit of construction on many of the streets, but it did not hinder us in anyway. As far s the Internet, yes, one can not access it from their room, or at least when we where there, we couldn't; however, there are many areas around the lobby where Internet reception is available for free. Would highly recommend this hotel for a wonderful and memorable stay in Cusco.

Room Tip: Ask for a room with a view to the ruins if you are interested.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank oskisgrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, June 2, 2014
Dear guest,
Thank you for having chosen our property in your visit to Cusco city.
Moreover thank you for your kind word about our Palacio del Inka, as you mentioned it is beautiful and charming with many pieces of art.
We are happy to know that you enjoyed your stay with us.
We hope you have the opportunity to return soon.
Best regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,950 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (331)
Date | Rating
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English first
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed May 31, 2014

Very small room. Inconsistent hot water. No free breakfast, even though every other hotel I stayed at in Peru offered that. Also, you have to pay for wifi. In general, sub par service. Do not use the hotel transportation, they will rip you off by 300-400%. Also, bath tub had marks on it and was not a jacuzzi like my 5 star hotel in Aguas Calientes. The check in and check out process was longer than other hotels. Also on check out, this was the only hotel in my life that gave me a check out card to give to the doorman to leave the hotel. Stay away from this prison!

Room Tip: avoid this hotel. Trust me, you will be doing yourself a HUGE favor
See more room tips
  • Stayed May 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Manu S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, June 2, 2014
Dear guest,
Thank you very much for having chosen our hotel during your last stay in Cusco.
We highly appreciated your feedback as it will assist us in becoming better at what we do. It is based upon the information that you gave us, that we are able to make the necessary changes and corrections to our service.
Best regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, CA
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed May 30, 2014

Pros: The hotel is located right next to Qorikancha (Temple of the Sun). We could see ruins outside our room window. The area was really safe to walk around in and only a 5 minute walk to the main square in Cusco. The square has beautiful churches and a bustling nightlife. Many good restaurants, both high-end and lower, are located within walking distance. The lobby and hotel itself has a lot of character - it's far from authentic, more of a modern luxury mixed with hints of Mayan charm. The travel agency located near the concierge is fabulous. They helped with securing hard to get tickets for Huayna PIcchu and were so great to work with.

Cons: They lost our luggage. We had stored our luggage with the bell desk since we had a late flight out. We came back to the hotel 30 minutes before we were to be picked up by the car we had reserved with the concierge. We thought that would be plenty of time to retrieve our luggage but they didn't come back for 25 minutes to tell us that they couldn't find our bags, knowing that there was a car waiting for us. There was so much confusion around who was looking for what between the bell and the front desk. Finally, they asked us to go into the bags room to see if we could spot our bags. They weren't in either of the storage areas. After several calls and us stressing that we were going to miss our flight, we found the original bellman and he had put our bags in an empty banquet room. No other bags were in there, just ours. By this time, we'd been waiting/looking for our luggage for 45 minutes and were not 15 minutes late to meet the car. The staff knew we had a car scheduled and no one thought to tell the driver to wait so he had left. Luckily, the travel agency had an extra black car that was able to take us but we were rushing to make our flight.

Side note: Breakfast is typical upscale hotel pricey, around $40US p/p for the buffet and mediocre for the cost. The fresh juices were nice but I would suggest to venture out. Also, rooms are very small.

Room Tip: Ask for a view of the ruins!
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  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank ThirstyTravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, June 2, 2014
Dear guest,
Thank you having chosen our Palacio del Inka in your visit to Cusco city.
We are located in the heart of Cusco city, right next to the Qorikancha “The Temple of the Sun” as you mentioned.
And the other hang, It is based upon the information that you gave us, that we are able to make the necessary changes and corrections to our service.
Best regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 30, 2014

I just wanted to thank all the warm and welcoming staff at this gem of a hotel. Has a beautiful hacienda zoro style.
It's position, service and staff are some of the best I been lucky enough to encounter. Super helpful and warm.
thank you again.

  • Stayed May 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 828Mia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, June 2, 2014
Dear Guest,
Thank you for your kind comments about your stay with us.
We are happy to hear that you enjoyed our property.
Moreover I am proud of my team work.
Be sure I have showed your lines
Best regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
53 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed May 30, 2014

An excellent, large and luxurious hotel in the centre of Cusco, very conveniently located less than 10 minutes walk from the Plaza de Armas and located right across the road from the Temple of the Sun. The Palacio del Inka (part of the Starwood chain) looks very pretty both inside and out. It sits on the site of a large Incan building and much of the original exterior (and in some cases interior) stonework still remains. It's amazing to think that, when you sit in the hotel bar or restaurant, the bare wall right next to you was fashioned by a bronze age Incan craftsman over 500 years ago with access to almost no metal tools. On arrival the reception is friendly and efficient and you will be offered a selection of tea during the check-in process. The reception area itself is worth spending some time absorbing. Rooms are not overly large with limited storage space and your view may consist of little but the alley running down the side of the hotel, but the beds are extremely comfortable - luxuriously so - and you will certainly appreciate this after a day of seeing the sights. As expected there is a free in-room safe for valuables, and the bathroom is nice with a bath / shower combo. A couple of bottles of water are provided free each day, which is very welcome. Overall, despite being large, the hotel doesn't feel so, and in fact is very calm and relaxed. The restaurant is really top notch both for dinner and the buffet breakfast (I recommend the pancakes, cooked to order) and the hotel staff are excellent while being unobtrusive. There's also a nice spa, the only downside being that you have to pay simply to use the basics such as pool and sauna (this seems to be the way in Peru), although we got lucky and got a 2-for-1 deal on the 'basic thermal circuit' for £30. The only other minor irritation is that internet is only free in the communal areas, unless you are a Starwood gold or platinum member. The only shops within the hotel are high end jewellery boutiques but there's a pharmacy just across the street and plenty of other little shops nearby if you want to buy snacks to munch on. Overall, highly recommended.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank -00simon00-
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, June 4, 2014
Dear guest,
Thank you for having chosen our property in your visit to Cusco city.
Moreover thank you for your kind word about our Palacio del Inka.
We are happy to know that you enjoyed your stay with us.
We hope you have the opportunity to return soon.
Best regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
91 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed May 28, 2014

Located adjacent to a Spanish church which in turn was built upon an Incan ruin, the aptly named Palacio del Inka more than lives up to its name.

Though modernity has removed most traces of what this might have been, by keeping the original walls, one catches a glimpse of the architecture. The lobby welcomes and invites folks in to have some tea and read the local clippings (in English or Spanish), or just get acclimatized to the elevation.

The staff are professional and courteous to a fault, making sure that my visit exceeded expectations. For example, after we checked into the room, we left for a walk around town. When we returned they provided a lovely birthday cake for my wife. An unnecessary but wonderful gesture that certainly made her day even more special.

The rooms were recently redone and were comfortable and tasteful. With only four floors on the property, traffic and noise were minimal giving it the feel of a boutique hotel.

Would recommend and definitely will place in rotation next time up this way.

Room Tip: Rooms that have balconies provide excellent views of the hillside churches and statues.
See more room tips
  • Stayed May 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank michael_dimaggio25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, May 29, 2014
Dear Guest,
Thank you for your kind comments about our Palacio del Inka.
As you mentioned the hotel was built upon an Inca ruin, keeping the original walls, the lobby welcomes.
Moreover thank you for your words about my team work, we are happy to know that we exceeded your expectations.
We will be pleased to serve you again in the future.
Best Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed May 27, 2014

Myself and my husband stayed here on our honeymoon and we were not disappointed. Upon arriving at the hotel we were greeted by a number of friendly staff and were offered coco tea to help with altitude (thankfully it didn't affect us). The check in was quick and painless.
The decor is beautiful, fits in so well with its cultural surroundings. The location is ideal, being so close to everything and right across from the Temple of the Sun.
The breakfast buffet is really good too, loads of choice whatever your fancy. We didn't have lunch or dinner in the hotel so can't comment on that. We did however have our fair share or cocktails and I must admit they were great, I could probably say some were the best I've had.
The room was nice and spacious, we had a lovely view of the Temple.
We both attended the Spa on 2 different occasions, def recommend the water thermal treatment as it was Fab and we had the space to ourselves.
The gym is small but they have two treadmills, cross trainer, bike and weights if it takes your fancy. You don't need to bring towel or water with you as they provide that for you.
All in all we had such a lovely time, we couldn't fault the hotel. The staff are so friendly and helpful, we even got good recommendations for lively bars in Cusco.
My only criticism is of the wifi. For such a luxurious and expensive hotel there should be complimentary wifi in the rooms, it is free in the lobby and not that we used the internet much it was good to check rec for eateries and things to do in Cusco.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Caznemoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, May 29, 2014
Dear Guest,
Thank you for your having chosen our property and our city for your honeymoon.
It is satisfactory to know that everything where to your liking.
Be sure we take note your recommendation about the wifi.
We hope you have the opportunity to return soon.
Best Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palacio del Inka, a Luxury Collection Hotel

Property: Palacio del Inka, a Luxury Collection Hotel
Address: Plazoleta Santo Domingo 259, Cusco 51 84, Peru (Formerly Libertador Palacio del Inka Hotel Cusco)
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#1 Business Hotel in Cusco
#1 Green Hotel in Cusco
#2 Family Hotel in Cusco
#3 Spa Hotel in Cusco
#4 Romantic Hotel in Cusco
#6 Luxury Hotel in Cusco
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Palacio del Inka, a Luxury Collection Hotel 5*
Number of rooms: 203
Official Description (provided by the hotel):
Palacio del Inka is a part of Starwoods Hotel and Resort. Guests staying here may be eligible to use their Starwood Prefered Guest (SPG) points according to what is stated on their webpage. ... more   less 
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Also Known As:
Libertador Hotel Cusco
Cusco Libertador Palacio Del Inka

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