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“Very nice !!”

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Palacio del Inka, a Luxury Collection Hotel
Ranked #9 of 165 Hotels in Cusco
GreenLeadersPlatinum level
Lima
Level Contributor
93 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Very nice !!”
Reviewed April 7, 2014

Truly a great place to stay in a city already magnificent , the hotel has been renovated and you can see what a good job they did, but nothing would be good if you don't have good service and great staff, and this hotel has it.
The building is just an amazing piece by itself.
Although the suite we were given was nice, the bathroom seemed a bit small considering the hotel status.
Great location, right across from the Coricancha and only 3 blocks from Plaza de Armas

Room Tip: The third floor rooms looking to the inside patios are the best
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pedro B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, April 8, 2014
Dear Guest,
Thank you for your kind comments about our Palacio del Inka.
As you said, we have great location, right across from the Qoricancha and only 3 blocks from Plaza de Armas.
We are located in the heart of Cusco City close to the main tourist attraction.
It is satisfactory to know that you enjoyed our property.
We will be pleasure to serve you again in the near future.
Best regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,101 reviews from our community

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  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (347)
Date | Rating
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English first
Toronto, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 1, 2014

Arranged a stay there for 5 families with the head office in Lima. Prices, extra cots, number and sizes of beds were all discussed in detail.

After a long day at Machu Picchu followed by a train ride, and then bus ride, we arrived at the hotel at around 8pm.

Not only did the front desk not have any confirmation of our cots/beds discussion, they made a big fuss over who was going to be sharing what bed. Why would we ask for an extra cot in a 2 bedroom suite if we were only going to have 2 people in the room?

Rather than giving our tired (and in some cases nauseous) group our rooms, they made us wait for almost an hour while they 'verified with head office'.

Additionally, their website claims that all One Bedroom suites have a second bathroom. Turns out only SOME of the One Bedroom suites have a second bathroom. As a result, we didn't actually get into our room until 10:30.

Aside from that the restaurant and location are perfect. But we had all of the same sleeping arrangements at their sister property Tambo del Inka with no issues.

They can do better.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Herman1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, April 8, 2014
Dear Guest,

Thank you for having chosen our hotel, during your visit to Cusco city.
Be sure we take note about your comments in order to improve our service.
We hope you have the opportunity to return soon,

Best Regards,

Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
Reviewed March 31, 2014

I and my wife were excited to see Machu Picchu, one of the true wonders of the world. But I found another wonder in a very unique and ecologically friendly hotel. It showcased the special ecology of this historical site. So I and my wife got two wonders for the price of one.And a very romantic night by the chimney.

Room Tip: Must have lots of windows and a chimney
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Joseph M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, April 1, 2014
Dear Guest,
Thank you for having chosen our Luxury collection hotel in Cusco.
We are happy to know that you enjoyed our property.
Moreover thank you for kind words… So I and my wife got two wonders for the price of one…
We will be pleasure to serve you again in the near future.
Best regards
Arturo Schwarz,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 31, 2014

Don't get me wrong, this is a good hotel. Service was great, location good, rooms well appointed but I did not think overly spacious. I just think that you can probably get something fairly comporable for a little less money. Not having stayed at other hotels in Cusco, I don't know if any others are better, but I actually found the rooms a little noisy. If you stay, ask to get a room facing inward (on one of the courtyards). The street facing rooms are noisy.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank okakun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, April 1, 2014
Dear guest,
Thank you for review our property.
In regards to the location we are located in the heart of Cusco city, close to the main tourist attraction just a walking distance.
Be sure we take note about the noisy that you mentioned in order to improve the room.
We will be pleasure to serve you again in the near future.
Best regards
Arturo Schwarz,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 30, 2014

The hotel is located perfectly in the old town. The quality of the rooms and the building is a real 5 star hotel which has managed to keep coziness and a warm atmosphere. Best of all is the very friendly and service oriented staff. Everyone from doormen, concierge service, reception, spa and restaurant service gave a service that we dream to experience again.
The SPA is a jewel after a long day of walking
Next time we visit Cusco we for sure will stay here again. THANK YOU

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank J T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, March 31, 2014
Dear Guest,
Thank you for having chosen our hotel Turing your last stay in Cusco.
I am happy to hear that you enjoyed our property.
In regards to the location we are close to the main tourist attraction just walking distance, in the heart of Cusco city.
Moreover thank you for your comments about my team work.
We will be pleasure to serve you again in the near future.
Best regards
Arturo Schwarz,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 28, 2014

Great property conveniently located minutes from the main square and across the street from a major attraction. Rooms are spacious and comfortable. There's even a little terrace to relax on without peering crowd eyes. TV had some English channels for the kids which was a blessing at the end of the day. The staff was friendly, esp the restaurant manager who helped me get inside the kitchen to use the microwave to prepare a meal for my v picky kids! :)

Room Tip: Ask for room on the 3rd floor if terrace access is needed.
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Puja G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, March 31, 2014
Dear Guest,
Thank you for your kind comments about our Palacio del Inka.
As you said, the hotel is conveniently located minutes from the Main Square and cross the street from major attraction. We will be happy to know that you enjoyed our property.
We will be pleasure to serve you again in the near future.
Best regards
Arturo Schwarz,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
100 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed March 25, 2014

Palacio Del Inka is one of the best hotel in the world! This is located at the heart of Cusco and near to all the tourist spot. The facade of the hotel is very ordinary but when go inside you will be mesmerize by its beauty. The lobby is a like a museum, old paintings adorns the wall, its was like a museum. The lobby smells great. Staff are very friendly starting from the bellboy, receptionists etc. This hotel is one of a kind, mixture of old and new. The room is big with modern interiors and appliances like LCD TV, Ipad dock, etc. Breakfast is really good! Ambiance is very cozy

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jongmd1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, March 31, 2014
Dear guest,
Thank you for your kind comments about our Palacio del Inka.
It is satisfactory to know that the service and the hotel were to your liking.
As you said the hotel is one of a kind, mixture of old and new, with modern conveniences that create an unforgettable experience.
We will be pleasure to serve you again in the near future.
Best regards
Arturo Schwarz,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palacio del Inka, a Luxury Collection Hotel

Property: Palacio del Inka, a Luxury Collection Hotel
Address: Plazoleta Santo Domingo 259, Cusco 51 84, Peru (Formerly Libertador Palacio del Inka Hotel Cusco)
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#1 Business Hotel in Cusco
#1 Green Hotel in Cusco
#2 Family Hotel in Cusco
#3 Spa Hotel in Cusco
#4 Romantic Hotel in Cusco
#7 Luxury Hotel in Cusco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Palacio del Inka, a Luxury Collection Hotel 5*
Number of rooms: 203
Official Description (provided by the hotel):
Palacio del Inka is a part of Starwoods Hotel and Resort. Guests staying here may be eligible to use their Starwood Prefered Guest (SPG) points according to what is stated on their webpage. ... more   less 
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Also Known As:
Libertador Hotel Cusco
Cusco Libertador Palacio Del Inka

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