We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Never thought of preferring an indoor room than a street view.” 3 of 5 bubbles
Review of Palacio del Inka, a Luxury Collection Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Palacio del Inka, a Luxury Collection Hotel
Ranked #8 of 162 Hotels in Cusco
GreenLeadersPlatinum level
Mexico City, Mexico
Level Contributor
67 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Never thought of preferring an indoor room than a street view.”
3 of 5 bubbles Reviewed December 31, 2013 via mobile

Seniority comes to mind when you enter the place. Dark furniture along a shinny coca tea pot while waiting to check in is a momentum. Nice fixtures in the room are worldwide standard, but sorry to say, that design and comfort are not its strength. A cubicle shower that doesn't let you move freely to pour shampoo or toilet paper out 3 feet away are just a few issues the hotel needs to address. A comfortable junior suite with only two drawers makes you wonder the type of hotel you are in. Hotel personnel indeed makes up for the ill designed hotel.

Stayed December 2013, traveled with family
Helpful?
1 Thank Cilantrofan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, January 3, 2014
Dear Guest,
Thank you very much for having chosen our hotel during your last stay in Cusco. We highly appreciated your feedback as it will assist us in becoming better at what we do. It is based upon the information that you gave us, that we are able to make the necessary changes and corrections to our service.
We are sorry to hear that it was the perception we gave you as those were not at all our intensions.
I sincerely apologize for any inconvenience we might have caused you. It is very important to us to keep you as a satisfied customer and we will be pleased to serve you again in the future.
Best regards,
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,947 reviews from our community

Traveler rating
    1,602
    258
    60
    21
    6
See reviews for
440
859
89
105
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (331)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 31, 2013 via mobile

The hotel location was fantastic, beside the Qorikancha and about 5 minutes walk away from the Plaza de Armas. The free hot water in the lobby and coca tea was a nice touch and helped us get over the altitude acclamatization better. We ate at both the restaurant and the bar, food was great at both places.

Stayed December 2013, traveled with family
Helpful?
Thank Amritava D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, January 2, 2014
Dear Guest,
Thank you for your kind comment about our property.
I am happy to hear that you enjoyed our restaurant and bar.
In regards to the location we are close to the main tourist attractions as you said, beside to the Kusicancha and in front of the Qorikancha or “The Temple of the Sun”.
We will be pleased to serve you again in a very near future.
Best Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, CA
Level Contributor
111 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed December 31, 2013

Our very memorable stay at Palacio del Inca made our trip to Cusco so enjoyable. The property is beautifully decorated, impeccably maintained and cleaned and very well managed. The rooms seemed to be very recently re-decorated and fresh. The service was 5 star all the way, from the very polite and welcoming doormen to the very helpful front desk staff to the knowledgeable concierge team (thank you Erika and Roger for being so helpful with shows and restaurant recommendations and reservations) to the nice gentlemen who brought oxygen to our room a few times the first day given altitude effects. When we requested to move one our rooms due to street noise, they were kind enough to give us a complimentary upgrade as no other rooms were open. The location right in the heart of Cusco, across the street from the not to be missed Koricancha and Santo Domingo Church, is superb. Bottled water and coco tea are always available. There is also a lovely spa on site. I highly recommend this property!

Room Tip: If you are a light sleeper, request a room on the interior courtyard. The ones facing the street c...
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NewportPam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, January 2, 2014
Dear Guest,
Thank you very much for having chosen our hotel during your last stay in Cusco.
It is satisfactory to know that the service were to your liking.
Furthermore thank you for your comment about mu team work, I am proud of Erika and Roger.
In regards to the location, as you said, we are in the heart of Cusco city, close to the main tourist attraction just by walking distance.
We will be pleased to serve you again in a very near future.
Best Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crawfordville, Florida
1 review
5 of 5 bubbles Reviewed December 31, 2013

We stayed at Palacio del Inka as part of a group tour with Gate 1 Travel (highly recommend them, also) and we couldn't have been more pleased! The lobby is gorgeous, part of the outer wall in the bar area is original Inca construction, the courtyard is cute, the breakfast buffett was varied and delicious, the beds were VERY comfy, you got a robe and slippers in your room, chocolates on your pillow with turndown service, all the staff we encountered were lovely and tolerated our muy mal Spanish, beautiful views of Q'oricancha (on one side of the hotel, anyway), and they had a few decent English language channels on the TV!

The ONLY less than wonderful thing I can say about the hotel is that they charge for wi-fi in the rooms. It was free in the lobby, so no big deal for daily updates for friends and family!

This was definitely a luxury class hotel, though, so if you aren't on a tour where the hotels are included, you may pay a bit more than your average hotel. DEFINITELY worth the extra money!

  • Stayed December 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank RNShelley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, January 2, 2014
Dear Guest,
Thank you for your kind comment about our Palacio del Inka.
I am happy to hear that you enjoyed our property and it is satisfactory to know that the service were to your liking.
Be sure I take note about the wifi comment.
We will be pleased to serve you again in a very near future.
Best Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
94 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 bubbles Reviewed December 30, 2013

Fodor's is right: the service at this hotel is poor. This is by far the worst 5-star hotel we stayed at in Peru.

Check-in by Angelique was the single most inefficient check-in I've ever experienced, though she was nice. A snafu with room keys handled by Erica was also outrageous. She was completely incompetent. It was like being in a youth hostel, though even they probably have better service.

On the plus side, the lobby is charming, the rooms are fine, and the spa is EXCELLENT.

But the breakfast is drab and in a drab poorly lit room. It couldn't even hold a candle to the breakfasts at the Monasterio or the JW Marriott in Cusco.

Room Tip: Sprawling place, so request a room near the lobby.
See more room tips
  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank 136ross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, January 2, 2014
Dear Guest,
First of all, thank you for writing your perceptions about our property.
I am sorry, that your experience with us was not found suitable.
In regards to Fodor’s we review the web page and there are not the current information.
And the other hand thank you for your comments about the lobby, the rooms and the Spa.
Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Peru
1 review
5 of 5 bubbles Reviewed December 24, 2013

The staff are friendly and speak English, the restaurant has 5 start food, and the location is perfect. No better place. I did not try the spa but heard it was also excellent. The rooms are very well done, great beds.

  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Emoser11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, December 25, 2013
Dear Guest,
Thank you for review our property.
I am happy to hear that you enjoyed the restaurant and the location. Be sure I have showed your lines to our chef. In regards to the location, we are close to the main tourist attraction just by walking distance. Moreover thank you for words about my team work.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 21, 2013

I stayed at the hotel for two nights in November after returning to Cusco from Machu Picchu. I arrives in the late evening and was quite tired and grouchy. So tired and grouchy that I was having a hard time understanding basic instructions that were being spoken to me in perfect English. Pamela was assisting me that night. She was absolutely fabulous. And the standard of professionalism by which others should be measured. She was great in remaining calm and sweet despite my disposition. The next day I enjoyed a great spread at the breakfast buffet. I also received my favorite, coca tea, despite it not being one of the tea choices offered by the restaurant staff. Along with my meal I shared a lovely conversation with Felipe, who was my waiter that morning. Overall, the hotel decor was lovely and the staff was extremely attentive. The location of the hotel is near the main road Avenida Sol. And is location only a 10 minute walk from the main squares. I enjoyed my stay and plan to visit again when I return to Peru next year.

  • Stayed November 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shirell2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, December 25, 2013
Dear Guest,
Thank you for review our property. We want you to thank you for your kind comments about the hotel, the breakfast, and specially thank you for your comment about my team work. I am proud of them. It is satisfactory to know that you will choose again our hotel if you come back to Cusco.
In regards to the location we are close to the main tourist attraction just by walking distance.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cusco hotels
0.2 mi away
JW Marriott El Convento Cusco
0.3 mi away
Belmond Hotel Monasterio
0.3 mi away
Belmond Palacio Nazarenas
Show Prices
Show Prices
Show Prices
0.4 mi away
Casa Cartagena Boutique Hotel & Spa
1.0 mi away
Hotel Torre Dorada
Hotel Torre Dorada
#6 of 162 in Cusco
5.0 of 5 bubbles 1,420 reviews
0.4 mi away
Sonesta Hotel Cusco
Sonesta Hotel Cusco
#12 of 162 in Cusco
4.5 of 5 bubbles 2,477 reviews
Show Prices
Show Prices
Show Prices

Been to Palacio del Inka, a Luxury Collection Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palacio del Inka, a Luxury Collection Hotel

Property: Palacio del Inka, a Luxury Collection Hotel
Address: Plazoleta Santo Domingo 259, Cusco 51 84, Peru (Formerly Libertador Palacio del Inka Hotel Cusco)
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#1 Business Hotel in Cusco
#1 Green Hotel in Cusco
#2 Family Hotel in Cusco
#3 Spa Hotel in Cusco
#4 Romantic Hotel in Cusco
#6 Luxury Hotel in Cusco
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Palacio del Inka, a Luxury Collection Hotel 5*
Number of rooms: 203
Official Description (provided by the hotel):
Palacio del Inka is a part of Starwoods Hotel and Resort. Guests staying here may be eligible to use their Starwood Prefered Guest (SPG) points according to what is stated on their webpage. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Cheap Tickets so you can book your Palacio del Inka, a Luxury Collection Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Libertador Hotel Cusco
Cusco Libertador Palacio Del Inka

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing