I stayed here recently as part of a small group touring together. We stayed here twice, at different stages of the tour. There are some very good things about this hotel, and others which were utterly infuriating.
The location is very good - handy for going to places of interest, and with a market directly across the road for gifts and souvenirs.
The rooms we had were lovely, except... not air-conditioned. This became a problem on our second stay, when the weather was very warm and we had a room that faced the internal atrium, and there was absolutely no fresh air to be had even with the windows wide open. We had to ask for a fan. Some of our fellow travellers had to move to other rooms, which they said took a bit of trouble to arrange. Several of us kept being given room keys that didn't work, which was very annoying when we were tired and just wanted to rest.
We had great difficulty getting any service from the front desk/housekeeping. They would always say that our request would be seen to in ten minutes, but no one turned up on most occasions. For example, I asked for an iron and ironing board three times, finally becoming quite angry at the front desk before that was done - about 6 hours after I needed it.
On the other hand, the restaurant was lovely, and the service was top class. We had a very nice lunch there and several breakfasts - all were excellent in terms of food and service.
Good wifi too. Oh and very comfy beds and pillows!
This could be a really fantastic hotel if the lack of air con in the central rooms and poor service were attended to.
- Official Description (provided by the hotel):
- Sonesta Hotel Cusco is the best place to stay away from the bustle of downtown, we are welcoming you to share contemporary and modern facilities with the comfort that you deserve, our associated are oriented to provide you the best quality services, finally you can delight with our specific services that will make your experience in the magical city fantastic. We are committed to create solutions to your needs, exceeding your expectations and leave you happy, that's our goal thinking in you. ... more less
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- Also Known As:
- Howard Johnson Cusco
- Cusco Howard Johnson