I am a bit embarrassed to write this review since I was given a complimentary room for 1 night and was going to pay for the second but decided to leave the next morning. Definitely the management apparently is careless since they have not contacted me after I complained. I guess they believed since my room was complimentary they had to assign me the worst room--that's precisely what I got! A room with no windows no ventilation, noisy, and with a clogged bathtub. Cusco is freezing at night, however I tried to sleep without any clothes and was woken up constantly at night since I could listen to every single movement in the aisles. If you stay here beware of room 214, they should shut it down or use it as a storage room. Early in the morning and several times I complained with several employees expecting them to change my room. Once I decided to check out the receptionist offered me to change rooms---too late! I declined I was on my way out! Apparently management is unaware of what's going on with the hotel. Totally disappointing for an apparently classy hotel.
- Official Description (provided by the hotel):
- Sonesta Hotel Cusco is the best place to stay away from the bustle of downtown, we are welcoming you to share contemporary and modern facilities with the comfort that you deserve, our associated are oriented to provide you the best quality services, finally you can delight with our specific services that will make your experience in the magical city fantastic. We are committed to create solutions to your needs, exceeding your expectations and leave you happy, that's our goal thinking in you. ... more less
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- Also Known As:
- Howard Johnson Cusco
- Cusco Howard Johnson